Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 14 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Oct 2026
Same period 2025 Same period 2024
Rank 488 424 360
Rank change year-on-year -64 -64 +36
Permanent jobs requiring a Service Desk Analyst 287 220 451
As % of all permanent jobs in England 0.27% 0.51% 0.71%
As % of the Job Titles category 0.30% 0.57% 0.74%
Number of salaries quoted 191 109 230
10th Percentile £25,125 £25,000 £22,000
25th Percentile £27,000 £26,750 £24,813
Median annual salary (50th Percentile) £30,000 £30,000 £28,233
Median % change year-on-year - +6.26% +2.66%
75th Percentile - £38,750 £32,931
90th Percentile £35,000 £48,750 £40,000
UK median annual salary £30,000 £30,000 £28,000
% change year-on-year - +7.14% +1.82%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,719 38,804 60,632
% of permanent jobs with a recognized job title 92.58% 90.53% 95.21%
Number of salaries quoted 67,535 23,177 34,658
10th Percentile £30,250 £28,250 £31,250
25th Percentile £41,250 £35,750 £41,250
Median annual salary (50th Percentile) £59,500 £55,000 £56,525
Median % change year-on-year +8.18% -2.70% -5.79%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £58,500 £53,500 £55,000
% change year-on-year +9.35% -2.73% -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 14 October 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 14 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England -10 90 £30,000 +9.09% 17
South West -11 74 £30,000 - 10
North West +13 58 £30,000 +3.45% 10
East of England +15 53 £30,000 -2.44% 5
Yorkshire -25 29 £28,000 +1.82% 5
Midlands -38 28 £30,000 +20.00% 6
South East -77 26 £28,500 -5.00% 9
West Midlands -18 22 £30,000 +14.29% 1
London -106 13 £28,500 -36.67% 6
East Midlands -43 6 £24,250 -2.02% 5
North East -71 3 £30,000 +20.00% 2
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 14 October 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 114 (39.72%) Microsoft
2 113 (39.37%) Customer Service
3 108 (37.63%) Microsoft 365
4 89 (31.01%) ITIL
5 72 (25.09%) Microsoft Office
6 64 (22.30%) ITSM
7 62 (21.60%) Problem-Solving
8 59 (20.56%) Degree
9 55 (19.16%) Windows
10 48 (16.72%) AWS
11 47 (16.38%) ServiceNow
12 43 (14.98%) Active Directory
13 42 (14.63%) QA
14 40 (13.94%) AWS Certification
14 40 (13.94%) MCSE
14 40 (13.94%) Microsoft Certification
14 40 (13.94%) Performance Metrics
15 26 (9.06%) Azure
16 25 (8.71%) Service Management
17 24 (8.36%) Customer Experience
17 24 (8.36%) Service Delivery
18 21 (7.32%) Entra ID
18 21 (7.32%) Windows 10
19 20 (6.97%) Microsoft Intune
20 18 (6.27%) DNS
21 17 (5.92%) Collaborative Working
22 16 (5.57%) DHCP
22 16 (5.57%) SLA
23 15 (5.23%) VPN
24 14 (4.88%) JIRA

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (4.18%) SharePoint
2 9 (3.14%) Microsoft Exchange
Applications
1 72 (25.09%) Microsoft Office
2 8 (2.79%) Microsoft Excel
3 3 (1.05%) Microsoft PowerPoint
4 1 (0.35%) Acrobat
Business Applications
1 6 (2.09%) Dynamics NAV
2 2 (0.70%) Carpe Diem
2 2 (0.70%) Elite 3E
3 1 (0.35%) Remedy ITSM
Cloud Services
1 108 (37.63%) Microsoft 365
2 48 (16.72%) AWS
3 26 (9.06%) Azure
4 21 (7.32%) Entra ID
5 7 (2.44%) SaaS
6 2 (0.70%) Amazon CloudWatch
6 2 (0.70%) Power Platform
6 2 (0.70%) PowerApps
7 1 (0.35%) Azure Sentinel
7 1 (0.35%) OneDrive
Communications & Networking
1 18 (6.27%) DNS
2 16 (5.57%) DHCP
3 15 (5.23%) VPN
4 10 (3.48%) TCP/IP
5 9 (3.14%) Wi-Fi
6 6 (2.09%) LAN
6 6 (2.09%) SSL
7 4 (1.39%) Broadband
7 4 (1.39%) HTTP
7 4 (1.39%) WAN
7 4 (1.39%) Wireless
8 2 (0.70%) 4G
8 2 (0.70%) SMTP
8 2 (0.70%) SSH
8 2 (0.70%) VoIP
9 1 (0.35%) Firewall
9 1 (0.35%) Internet
Database & Business Intelligence
1 2 (0.70%) Power BI
1 2 (0.70%) SQL Server
2 1 (0.35%) Geospatial Data
Development Applications
1 14 (4.88%) JIRA
General
1 122 (42.51%) Social Skills
2 42 (14.63%) Swedish Language
3 21 (7.32%) Retail
4 18 (6.27%) Organisational Skills
5 15 (5.23%) Games
6 11 (3.83%) Analytical Skills
7 8 (2.79%) Public Sector
8 7 (2.44%) Law
8 7 (2.44%) Legal
9 5 (1.74%) Finance
10 4 (1.39%) Inclusion and Diversity
11 3 (1.05%) Aerospace
11 3 (1.05%) Automotive
12 2 (0.70%) Documentation Skills
12 2 (0.70%) German Language
12 2 (0.70%) Manufacturing
12 2 (0.70%) Telecoms
13 1 (0.35%) Italian Language
13 1 (0.35%) Portuguese Language
13 1 (0.35%) Romanian Language
Libraries, Frameworks & Software Standards
1 2 (0.70%) Elastic Stack
1 2 (0.70%) Kafka
1 2 (0.70%) REST
Miscellaneous
1 23 (8.01%) Onboarding
2 9 (3.14%) Driving Licence
3 6 (2.09%) EPoS
4 5 (1.74%) Self-Motivation
5 4 (1.39%) Video Conferencing
6 2 (0.70%) Linux Command Line
7 1 (0.35%) Blackberry
7 1 (0.35%) CMDB
7 1 (0.35%) Management Information System
7 1 (0.35%) NHS
7 1 (0.35%) PropTech
7 1 (0.35%) Smartphone
Operating Systems
1 55 (19.16%) Windows
2 21 (7.32%) Windows 10
3 10 (3.48%) Windows Server
4 4 (1.39%) Android
4 4 (1.39%) Apple iOS
5 2 (0.70%) Linux
6 1 (0.35%) macOS
6 1 (0.35%) Windows Server 2016
6 1 (0.35%) Windows Server 2019
Processes & Methodologies
1 113 (39.37%) Customer Service
2 89 (31.01%) ITIL
3 64 (22.30%) ITSM
4 62 (21.60%) Problem-Solving
5 40 (13.94%) Performance Metrics
6 25 (8.71%) Service Management
7 24 (8.36%) Customer Experience
7 24 (8.36%) Service Delivery
8 17 (5.92%) Collaborative Working
9 12 (4.18%) Incident Management
9 12 (4.18%) Mentoring
10 11 (3.83%) Continuous Improvement
11 10 (3.48%) Change Management
12 9 (3.14%) Computer Science
13 7 (2.44%) Business Intelligence
13 7 (2.44%) Logistics
13 7 (2.44%) Problem Management
13 7 (2.44%) Stakeholder Management
13 7 (2.44%) Ticket Management
14 6 (2.09%) Customer-Centricity
Programming Languages
1 5 (1.74%) JavaScript
1 5 (1.74%) SQL
2 2 (0.70%) PowerShell
Qualifications
1 59 (20.56%) Degree
2 40 (13.94%) AWS Certification
2 40 (13.94%) MCSE
2 40 (13.94%) Microsoft Certification
3 13 (4.53%) Security Cleared
4 6 (2.09%) SC Cleared
5 5 (1.74%) DV Cleared
6 4 (1.39%) ITIL Foundation Certificate
7 3 (1.05%) A+ Certification
8 2 (0.70%) DBS Check
9 1 (0.35%) Computer Science Degree
Quality Assurance & Compliance
1 42 (14.63%) QA
2 16 (5.57%) SLA
3 2 (0.70%) Data Quality
4 1 (0.35%) Accessibility
System Software
1 43 (14.98%) Active Directory
2 2 (0.70%) Samba
3 1 (0.35%) Firmware
Systems Management
1 20 (6.97%) Microsoft Intune
2 5 (1.74%) Systems Management Server (SMS)
3 4 (1.39%) SCCM
4 2 (0.70%) Kibana
5 1 (0.35%) Jamf Pro
Vendors
1 114 (39.72%) Microsoft
2 47 (16.38%) ServiceNow
3 4 (1.39%) SAP
4 3 (1.05%) Cisco
4 3 (1.05%) iManage
4 3 (1.05%) Intapp
4 3 (1.05%) Litera
5 2 (0.70%) Citrix
5 2 (0.70%) DocuSign
5 2 (0.70%) HighQ
5 2 (0.70%) Remedy
5 2 (0.70%) Starlink
6 1 (0.35%) Adobe
6 1 (0.35%) Avaya
6 1 (0.35%) RedGate