Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 27 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Sep 2026
Same period 2025 Same period 2024
Rank 453 446 360
Rank change year-on-year -7 -86 +35
Permanent jobs requiring a Service Desk Analyst 323 201 472
As % of all permanent jobs in England 0.31% 0.46% 0.70%
As % of the Job Titles category 0.34% 0.51% 0.73%
Number of salaries quoted 202 115 248
10th Percentile £25,125 £25,000 £22,525
25th Percentile £27,563 £26,847 £24,438
Median annual salary (50th Percentile) £30,000 £30,000 £27,841
Median % change year-on-year - +7.76% +1.24%
75th Percentile - £38,750 £32,000
90th Percentile £35,000 £46,500 £37,875
UK median annual salary £30,000 £30,000 £28,000
% change year-on-year - +7.14% +3.29%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,283 39,197 64,448
% of permanent jobs with a recognized job title 93.02% 90.45% 95.20%
Number of salaries quoted 67,728 23,386 37,683
10th Percentile £30,000 £28,250 £30,625
25th Percentile £41,000 £36,250 £40,500
Median annual salary (50th Percentile) £59,500 £55,000 £55,000
Median % change year-on-year +8.18% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £58,589 £55,000 £55,000
% change year-on-year +6.53% - -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 27 September 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 27 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +8 98 £30,000 +9.09% 14
South West -25 74 £30,000 - 5
North West +25 66 £30,000 +3.45% 7
East of England +15 55 £30,000 -5.14% 11
South East -71 35 £28,500 -5.00% 16
Midlands -35 33 £30,000 +20.00% 8
Yorkshire -25 28 £28,000 +1.82% 5
West Midlands -18 27 £30,000 +14.29% 4
London -92 21 £28,500 -28.75% 9
East Midlands -43 6 £24,250 -2.02% 4
North East -61 4 £30,000 +20.00% 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 27 September 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 134 (41.49%) Microsoft
2 132 (40.87%) Customer Service
2 132 (40.87%) Microsoft 365
3 111 (34.37%) ITIL
4 95 (29.41%) Microsoft Office
5 83 (25.70%) ITSM
6 80 (24.77%) Degree
7 67 (20.74%) AWS
8 66 (20.43%) ServiceNow
9 62 (19.20%) Problem-Solving
10 60 (18.58%) QA
10 60 (18.58%) Windows
11 58 (17.96%) AWS Certification
11 58 (17.96%) MCSE
11 58 (17.96%) Microsoft Certification
11 58 (17.96%) Performance Metrics
12 45 (13.93%) Active Directory
13 27 (8.36%) Azure
14 26 (8.05%) Service Management
14 26 (8.05%) Windows 10
15 25 (7.74%) Service Delivery
16 23 (7.12%) Customer Experience
16 23 (7.12%) Microsoft Intune
17 21 (6.50%) Entra ID
18 19 (5.88%) DNS
18 19 (5.88%) SLA
19 17 (5.26%) Collaborative Working
19 17 (5.26%) DHCP
20 15 (4.64%) JIRA
20 15 (4.64%) VPN

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (3.72%) Microsoft Exchange
2 11 (3.41%) SharePoint
Applications
1 95 (29.41%) Microsoft Office
2 8 (2.48%) Microsoft Excel
3 3 (0.93%) Microsoft PowerPoint
4 1 (0.31%) Acrobat
Business Applications
1 6 (1.86%) Dynamics NAV
2 2 (0.62%) Carpe Diem
2 2 (0.62%) Elite 3E
3 1 (0.31%) Remedy ITSM
Cloud Services
1 132 (40.87%) Microsoft 365
2 67 (20.74%) AWS
3 27 (8.36%) Azure
4 21 (6.50%) Entra ID
5 7 (2.17%) SaaS
6 3 (0.93%) Amazon CloudWatch
6 3 (0.93%) Power Platform
6 3 (0.93%) PowerApps
7 1 (0.31%) Azure Sentinel
7 1 (0.31%) OneDrive
Communications & Networking
1 19 (5.88%) DNS
2 17 (5.26%) DHCP
3 15 (4.64%) VPN
4 10 (3.10%) TCP/IP
5 9 (2.79%) Wi-Fi
6 6 (1.86%) LAN
6 6 (1.86%) SSL
7 5 (1.55%) Broadband
8 4 (1.24%) HTTP
8 4 (1.24%) WAN
8 4 (1.24%) Wireless
9 3 (0.93%) 4G
10 2 (0.62%) SMTP
10 2 (0.62%) SSH
10 2 (0.62%) VoIP
11 1 (0.31%) Firewall
11 1 (0.31%) Internet
Database & Business Intelligence
1 2 (0.62%) SQL Server
2 1 (0.31%) Geospatial Data
2 1 (0.31%) Power BI
Development Applications
1 15 (4.64%) JIRA
General
1 141 (43.65%) Social Skills
2 51 (15.79%) Swedish Language
3 22 (6.81%) Retail
4 18 (5.57%) Organisational Skills
5 17 (5.26%) Games
6 12 (3.72%) French Language
7 10 (3.10%) Analytical Skills
8 8 (2.48%) Law
8 8 (2.48%) Legal
9 7 (2.17%) Finance
9 7 (2.17%) Public Sector
10 5 (1.55%) Inclusion and Diversity
11 3 (0.93%) Automotive
12 2 (0.62%) Aerospace
12 2 (0.62%) Documentation Skills
12 2 (0.62%) Manufacturing
12 2 (0.62%) Telecoms
13 1 (0.31%) Dutch Language
13 1 (0.31%) Marketing
13 1 (0.31%) Turkish Language
Libraries, Frameworks & Software Standards
1 3 (0.93%) Elastic Stack
1 3 (0.93%) Kafka
1 3 (0.93%) REST
Miscellaneous
1 26 (8.05%) Onboarding
2 8 (2.48%) Driving Licence
3 6 (1.86%) EPoS
4 5 (1.55%) Self-Motivation
5 4 (1.24%) Video Conferencing
6 2 (0.62%) Linux Command Line
7 1 (0.31%) Blackberry
7 1 (0.31%) Management Information System
7 1 (0.31%) NHS
7 1 (0.31%) PropTech
7 1 (0.31%) Smartphone
Operating Systems
1 60 (18.58%) Windows
2 26 (8.05%) Windows 10
3 10 (3.10%) Windows Server
4 7 (2.17%) Android
5 6 (1.86%) Apple iOS
6 2 (0.62%) Linux
7 1 (0.31%) Mac OS
7 1 (0.31%) Windows Server 2016
7 1 (0.31%) Windows Server 2019
Processes & Methodologies
1 132 (40.87%) Customer Service
2 111 (34.37%) ITIL
3 83 (25.70%) ITSM
4 62 (19.20%) Problem-Solving
5 58 (17.96%) Performance Metrics
6 26 (8.05%) Service Management
7 25 (7.74%) Service Delivery
8 23 (7.12%) Customer Experience
9 17 (5.26%) Collaborative Working
10 14 (4.33%) Incident Management
11 13 (4.02%) Change Management
11 13 (4.02%) Mentoring
12 11 (3.41%) Continuous Improvement
13 9 (2.79%) Computer Science
13 9 (2.79%) Problem Management
14 8 (2.48%) Ticket Management
15 7 (2.17%) Cybersecurity
15 7 (2.17%) Logistics
15 7 (2.17%) User Experience
16 6 (1.86%) Migration
Programming Languages
1 6 (1.86%) SQL
2 5 (1.55%) JavaScript
3 3 (0.93%) PowerShell
Qualifications
1 80 (24.77%) Degree
2 58 (17.96%) AWS Certification
2 58 (17.96%) MCSE
2 58 (17.96%) Microsoft Certification
3 13 (4.02%) Security Cleared
4 6 (1.86%) SC Cleared
5 4 (1.24%) A+ Certification
5 4 (1.24%) DV Cleared
5 4 (1.24%) ITIL Foundation Certificate
6 2 (0.62%) DBS Check
7 1 (0.31%) Computer Science Degree
Quality Assurance & Compliance
1 60 (18.58%) QA
2 19 (5.88%) SLA
3 2 (0.62%) Data Quality
4 1 (0.31%) Accessibility
System Software
1 45 (13.93%) Active Directory
2 2 (0.62%) Samba
3 1 (0.31%) Firmware
Systems Management
1 23 (7.12%) Microsoft Intune
2 6 (1.86%) SCCM
3 5 (1.55%) Systems Management Server (SMS)
4 3 (0.93%) Kibana
5 1 (0.31%) Jamf Pro
Vendors
1 134 (41.49%) Microsoft
2 66 (20.43%) ServiceNow
3 4 (1.24%) SAP
4 3 (0.93%) Cisco
4 3 (0.93%) iManage
4 3 (0.93%) Intapp
4 3 (0.93%) Litera
4 3 (0.93%) Starlink
5 2 (0.62%) Citrix
5 2 (0.62%) DocuSign
5 2 (0.62%) HighQ
5 2 (0.62%) Palo Alto
5 2 (0.62%) Qualys
5 2 (0.62%) Remedy
6 1 (0.31%) Adobe
6 1 (0.31%) Avaya