Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 15 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Jul 2026
Same period 2025 Same period 2024
Rank 394 470 393
Rank change year-on-year +76 -77 +22
Permanent jobs requiring a Service Desk Analyst 371 181 552
As % of all permanent jobs in England 0.42% 0.42% 0.62%
As % of the Job Titles category 0.45% 0.46% 0.66%
Number of salaries quoted 226 153 426
10th Percentile £25,125 £25,000 £22,000
25th Percentile £27,500 £26,250 £23,346
Median annual salary (50th Percentile) £30,000 £29,000 £26,000
Median % change year-on-year +3.45% +11.54% -3.70%
75th Percentile £31,000 £35,000 £30,000
90th Percentile £35,000 £43,500 £35,000
UK median annual salary £30,000 £29,250 £26,000
% change year-on-year +2.56% +12.50% -1.89%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,582 39,134 83,713
% of permanent jobs with a recognized job title 94.27% 90.30% 94.59%
Number of salaries quoted 58,054 23,578 61,195
10th Percentile £30,000 £28,750 £28,750
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £57,500 £55,000 £53,000
Median % change year-on-year +4.55% +3.77% -11.67%
75th Percentile £75,250 £75,000 £71,250
90th Percentile £97,500 £97,500 £90,000
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -12.50%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 15 July 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 15 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +36 113 £28,000 +1.82% 22
North West +48 77 £30,000 +7.15% 14
South West -15 65 £30,000 +5.26% 10
South East +10 54 £28,500 -5.00% 13
East of England +14 49 £30,000 +11.11% 12
Midlands -18 40 £28,500 +5.56% 4
London -63 37 £34,000 -2.86% 4
West Midlands -1 33 £28,000 +12.00%
Yorkshire -23 28 £26,000 -5.45% 6
North East -52 8 £26,000 +4.00% 4
East Midlands -39 7 £29,000 +7.41% 4
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 15 July 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 167 (45.01%) Microsoft 365
2 159 (42.86%) Microsoft
3 154 (41.51%) Customer Service
4 133 (35.85%) ITIL
5 120 (32.35%) Microsoft Office
6 103 (27.76%) ITSM
7 98 (26.42%) Degree
8 97 (26.15%) ServiceNow
9 81 (21.83%) AWS
9 81 (21.83%) Windows
10 74 (19.95%) Microsoft Certification
10 74 (19.95%) QA
11 73 (19.68%) MCSE
12 72 (19.41%) AWS Certification
12 72 (19.41%) Performance Metrics
13 63 (16.98%) Active Directory
14 53 (14.29%) Problem-Solving
15 43 (11.59%) Windows 10
16 32 (8.63%) SLA
17 25 (6.74%) Microsoft Intune
17 25 (6.74%) SCCM
18 24 (6.47%) Azure
18 24 (6.47%) Incident Management
19 23 (6.20%) Service Management
20 22 (5.93%) Mentoring
21 19 (5.12%) Continuous Improvement
21 19 (5.12%) SharePoint
22 18 (4.85%) Change Management
22 18 (4.85%) Entra ID
23 17 (4.58%) VPN

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 19 (5.12%) SharePoint
2 15 (4.04%) Microsoft Exchange
Applications
1 120 (32.35%) Microsoft Office
2 7 (1.89%) Microsoft Excel
3 4 (1.08%) Chatbot
3 4 (1.08%) Microsoft PowerPoint
4 1 (0.27%) Acrobat
Business Applications
1 6 (1.62%) Dynamics NAV
2 2 (0.54%) Elite 3E
3 1 (0.27%) Carpe Diem
3 1 (0.27%) Remedy ITSM
Cloud Services
1 167 (45.01%) Microsoft 365
2 81 (21.83%) AWS
3 24 (6.47%) Azure
4 18 (4.85%) Entra ID
5 9 (2.43%) Power Platform
5 9 (2.43%) PowerApps
6 5 (1.35%) Mimecast
6 5 (1.35%) SaaS
7 3 (0.81%) Amazon CloudWatch
7 3 (0.81%) Cloud Computing
8 1 (0.27%) Azure Sentinel
8 1 (0.27%) OneDrive
Communications & Networking
1 17 (4.58%) VPN
2 14 (3.77%) DNS
3 13 (3.50%) DHCP
4 12 (3.23%) TCP/IP
5 8 (2.16%) Broadband
6 7 (1.89%) SSL
6 7 (1.89%) Wireless
7 6 (1.62%) 4G
8 5 (1.35%) Wi-Fi
9 4 (1.08%) LAN
10 3 (0.81%) Firewall
10 3 (0.81%) HTTP
10 3 (0.81%) WAN
11 2 (0.54%) SMTP
11 2 (0.54%) SSH
11 2 (0.54%) VoIP
11 2 (0.54%) WebEx
12 1 (0.27%) DKIM
12 1 (0.27%) DMARC
12 1 (0.27%) Internet
Database & Business Intelligence
1 2 (0.54%) SQL Server
Development Applications
1 15 (4.04%) JIRA
General
1 150 (40.43%) Social Skills
2 50 (13.48%) Swedish Language
3 26 (7.01%) French Language
4 23 (6.20%) Finance
5 21 (5.66%) Retail
6 19 (5.12%) Games
7 10 (2.70%) Analytical Skills
8 9 (2.43%) Legal
8 9 (2.43%) Organisational Skills
9 7 (1.89%) Documentation Skills
9 7 (1.89%) Law
10 5 (1.35%) Inclusion and Diversity
11 3 (0.81%) Automotive
12 2 (0.54%) Aerospace
12 2 (0.54%) Manufacturing
12 2 (0.54%) Telecoms
13 1 (0.27%) Advertising
13 1 (0.27%) Marketing
Libraries, Frameworks & Software Standards
1 3 (0.81%) Elastic Stack
1 3 (0.81%) Kafka
1 3 (0.81%) REST
Miscellaneous
1 24 (6.47%) Onboarding
2 7 (1.89%) Video Conferencing
3 6 (1.62%) EPoS
4 4 (1.08%) Analytical Mindset
4 4 (1.08%) Driving Licence
5 3 (0.81%) Self-Motivation
6 2 (0.54%) Linux Command Line
7 1 (0.27%) Blackberry
7 1 (0.27%) Data Centre
7 1 (0.27%) Enterprise Software
7 1 (0.27%) Smartphone
Operating Systems
1 81 (21.83%) Windows
2 43 (11.59%) Windows 10
3 14 (3.77%) Android
4 10 (2.70%) Apple iOS
5 8 (2.16%) Windows Server
6 2 (0.54%) Linux
7 1 (0.27%) Mac OS
7 1 (0.27%) Windows Server 2016
7 1 (0.27%) Windows Server 2019
Processes & Methodologies
1 154 (41.51%) Customer Service
2 133 (35.85%) ITIL
3 103 (27.76%) ITSM
4 72 (19.41%) Performance Metrics
5 53 (14.29%) Problem-Solving
6 24 (6.47%) Incident Management
7 23 (6.20%) Service Management
8 22 (5.93%) Mentoring
9 19 (5.12%) Continuous Improvement
10 18 (4.85%) Change Management
11 16 (4.31%) Service Delivery
12 13 (3.50%) Customer Experience
12 13 (3.50%) Problem Management
13 11 (2.96%) Collaborative Working
14 10 (2.70%) Ticket Management
15 9 (2.43%) Application Packaging
15 9 (2.43%) Asset Management
15 9 (2.43%) Vulnerability Management
16 8 (2.16%) Cybersecurity
16 8 (2.16%) User Experience
Programming Languages
1 8 (2.16%) SQL
2 4 (1.08%) PowerShell
3 3 (0.81%) JavaScript
4 1 (0.27%) R
Qualifications
1 98 (26.42%) Degree
2 74 (19.95%) Microsoft Certification
3 73 (19.68%) MCSE
4 72 (19.41%) AWS Certification
5 8 (2.16%) Security Cleared
6 7 (1.89%) A+ Certification
7 3 (0.81%) SC Cleared
8 1 (0.27%) DV Cleared
8 1 (0.27%) ITIL Certification
8 1 (0.27%) Microsoft Certified Professional
8 1 (0.27%) MOS
Quality Assurance & Compliance
1 74 (19.95%) QA
2 32 (8.63%) SLA
3 2 (0.54%) Data Quality
4 1 (0.27%) Accessibility
4 1 (0.27%) ISO/IEC 27001
System Software
1 63 (16.98%) Active Directory
2 2 (0.54%) Samba
Systems Management
1 25 (6.74%) Microsoft Intune
1 25 (6.74%) SCCM
2 3 (0.81%) Kibana
3 1 (0.27%) Jamf Pro
Vendors
1 159 (42.86%) Microsoft
2 97 (26.15%) ServiceNow
3 8 (2.16%) Palo Alto
3 8 (2.16%) Qualys
4 6 (1.62%) Starlink
5 4 (1.08%) Cisco
6 3 (0.81%) iManage
6 3 (0.81%) Intapp
6 3 (0.81%) SAP
6 3 (0.81%) Sophos
7 2 (0.54%) Apple
7 2 (0.54%) Citrix
7 2 (0.54%) IBM
7 2 (0.54%) Litera
8 1 (0.27%) Adobe
8 1 (0.27%) CrowdStrike
8 1 (0.27%) DocuSign
8 1 (0.27%) HighQ
8 1 (0.27%) Remedy