Service Desk Analyst Jobs in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £29,000 per year, according to job vacancies posted during the 6 months leading to 30 January 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 Jan 2025
Same period 2024 Same period 2023
Rank 387 361 393
Rank change year-on-year -26 +32 +64
Permanent jobs requiring a Service Desk Analyst 383 452 784
As % of all permanent jobs advertised in England 0.68% 0.71% 0.81%
As % of the Job Titles category 0.73% 0.75% 0.86%
Number of salaries quoted 201 389 578
10th Percentile £23,500 £21,250 £22,000
25th Percentile £25,500 £23,500 £23,750
Median annual salary (50th Percentile) £29,000 £26,500 £27,500
Median % change year-on-year +9.43% -3.64% +10.00%
75th Percentile £33,750 £31,000 £33,750
90th Percentile £41,500 £38,750 £38,750
UK median annual salary £29,000 £26,500 £27,500
% change year-on-year +9.43% -3.64% +10.00%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 52,271 60,294 91,620
% of permanent jobs with a recognized job title 92.62% 95.06% 94.88%
Number of salaries quoted 24,864 46,785 59,027
10th Percentile £35,000 £29,250 £33,000
25th Percentile £45,000 £40,000 £45,000
Median annual salary (50th Percentile) £60,000 £55,000 £62,500
Median % change year-on-year +9.09% -12.00% +4.17%
75th Percentile £77,500 £75,000 £82,500
90th Percentile £97,500 £95,000 £100,000
UK median annual salary £58,269 £55,000 £60,250
% change year-on-year +5.94% -8.71% +0.42%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Analyst in England.

Salary trend for Service Desk Analyst in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 30 January 2025.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 30 January 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England -36 94 £26,500 +8.16% 28
London +5 84 £35,000 +7.69% 10
South West +85 83 £30,000 +7.77% 7
Midlands -4 56 £26,000 -5.45% 15
North West -27 46 £27,924 +9.51% 16
Yorkshire -1 42 £24,000 -0.62% 8
East Midlands +23 39 £25,000 -11.24% 12
East of England +4 36 £26,000 +4.00% 17
South East -16 28 £29,000 +16.00% 11
West Midlands -25 17 £34,000 +36.00% 3
North East +3 6 £27,500 +12.24% 4
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 30 January 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 234 (61.10%) Windows
2 218 (56.92%) Microsoft 365
3 205 (53.52%) Microsoft
4 203 (53.00%) Customer Service
5 192 (50.13%) Social Skills
6 189 (49.35%) Active Directory
7 139 (36.29%) Problem-Solving
8 137 (35.77%) ITIL
9 101 (26.37%) Windows 10
10 100 (26.11%) Microsoft Office
11 83 (21.67%) Azure
12 64 (16.71%) ITSM
13 63 (16.45%) SLA
14 53 (13.84%) Microsoft Exchange
15 51 (13.32%) Service Management
16 50 (13.05%) Microsoft Intune
17 49 (12.79%) Entra ID
18 45 (11.75%) Analytical Skills
19 42 (10.97%) Service Delivery
19 42 (10.97%) Finance
20 41 (10.70%) Windows Server
21 40 (10.44%) Degree
22 37 (9.66%) Android
23 35 (9.14%) Law
23 35 (9.14%) SharePoint
24 33 (8.62%) VMware
25 32 (8.36%) Firewall
25 32 (8.36%) ServiceNow
25 32 (8.36%) Apple iOS
26 31 (8.09%) Citrix

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (13.84%) Microsoft Exchange
2 35 (9.14%) SharePoint
3 2 (0.52%) IBM Domino
3 2 (0.52%) IBM Notes
4 1 (0.26%) Confluence
4 1 (0.26%) Exchange Server 2013
Applications
1 100 (26.11%) Microsoft Office
2 5 (1.31%) Microsoft Excel
2 5 (1.31%) Microsoft PowerPoint
3 1 (0.26%) Chatbot
Business Applications
1 2 (0.52%) Elite 3E
2 1 (0.26%) Carpe Diem
Cloud Services
1 218 (56.92%) Microsoft 365
2 83 (21.67%) Azure
3 49 (12.79%) Entra ID
4 14 (3.66%) SaaS
5 13 (3.39%) Cloud Computing
6 8 (2.09%) PaaS
7 6 (1.57%) Power Platform
8 5 (1.31%) OneDrive
9 4 (1.04%) Azure Logic Apps
9 4 (1.04%) Google Workspace
9 4 (1.04%) Mimecast
10 3 (0.78%) AWS
11 2 (0.52%) Amazon CloudWatch
11 2 (0.52%) AWS CloudTrail
11 2 (0.52%) Dynamics 365
11 2 (0.52%) Google Docs
11 2 (0.52%) Google Sheets
11 2 (0.52%) Slack
12 1 (0.26%) Power Automate
Communications & Networking
1 32 (8.36%) Firewall
2 29 (7.57%) LAN
3 26 (6.79%) DNS
3 26 (6.79%) WAN
4 25 (6.53%) DHCP
4 25 (6.53%) TCP/IP
5 24 (6.27%) Wireless
6 22 (5.74%) Remote Desktop
7 21 (5.48%) SAN
8 17 (4.44%) VPN
9 7 (1.83%) Internet
10 5 (1.31%) WebEx
11 2 (0.52%) 802.11
12 1 (0.26%) Wi-Fi
Database & Business Intelligence
1 16 (4.18%) SQL Server
2 6 (1.57%) Power BI
3 2 (0.52%) Amazon RDS
4 1 (0.26%) Electronic Patient Records
4 1 (0.26%) SQL Server Integration Services
4 1 (0.26%) SQL Server Reporting Services
Development Applications
1 6 (1.57%) JIRA
General
1 192 (50.13%) Social Skills
2 45 (11.75%) Analytical Skills
3 42 (10.97%) Finance
4 35 (9.14%) Law
5 27 (7.05%) Legal
6 15 (3.92%) Retail
7 14 (3.66%) Organisational Skills
8 13 (3.39%) Banking
9 9 (2.35%) Inclusion and Diversity
10 8 (2.09%) Public Sector
10 8 (2.09%) Telecoms
11 7 (1.83%) Manufacturing
12 6 (1.57%) Local Government
13 5 (1.31%) Back Office
14 3 (0.78%) Agriculture
14 3 (0.78%) Financial Institution
14 3 (0.78%) German Language
15 2 (0.52%) Advertising
15 2 (0.52%) Marketing
15 2 (0.52%) Police
Libraries, Frameworks & Software Standards
1 4 (1.04%) HTML
1 4 (1.04%) JSON
1 4 (1.04%) Middleware
1 4 (1.04%) XML
2 2 (0.52%) 802.1X
3 1 (0.26%) EDI
3 1 (0.26%) XMPP
Miscellaneous
1 26 (6.79%) Onboarding
2 24 (6.27%) Driving Licence
3 16 (4.18%) Replication
3 16 (4.18%) Smartphone
4 15 (3.92%) Video Conferencing
5 13 (3.39%) Self-Motivation
6 11 (2.87%) Handset
7 9 (2.35%) Management Information System
8 6 (1.57%) Analytical Mindset
9 5 (1.31%) Mainframe
9 5 (1.31%) Wiki
10 4 (1.04%) CMDB
10 4 (1.04%) Fat Client
10 4 (1.04%) iPhone
10 4 (1.04%) Thin Client
11 3 (0.78%) BYOD
12 2 (0.52%) Data Centre
12 2 (0.52%) Hedge funds
12 2 (0.52%) Mobile App
12 2 (0.52%) Smart Meter
Operating Systems
1 234 (61.10%) Windows
2 101 (26.37%) Windows 10
3 41 (10.70%) Windows Server
4 37 (9.66%) Android
5 32 (8.36%) Apple iOS
6 7 (1.83%) Linux
7 5 (1.31%) Windows 7
7 5 (1.31%) Windows Server 2016
8 3 (0.78%) Mac OS
8 3 (0.78%) Windows Server 2008
8 3 (0.78%) Windows Server 2019
9 2 (0.52%) Windows Server 2012
10 1 (0.26%) Mac OS X
10 1 (0.26%) Windows 8
Processes & Methodologies
1 203 (53.00%) Customer Service
2 139 (36.29%) Problem-Solving
3 137 (35.77%) ITIL
4 64 (16.71%) ITSM
5 51 (13.32%) Service Management
6 42 (10.97%) Service Delivery
7 23 (6.01%) Incident Management
8 22 (5.74%) Ticket Management
9 20 (5.22%) Proactive Monitoring
10 15 (3.92%) Mobile Device Management
11 14 (3.66%) Inventory Management
11 14 (3.66%) Mentoring
11 14 (3.66%) Performance Measurement
12 13 (3.39%) Cloud Security
13 12 (3.13%) Change Management
13 12 (3.13%) Continuous Improvement
14 9 (2.35%) Asset Management
14 9 (2.35%) Business Intelligence
14 9 (2.35%) Document Management
14 9 (2.35%) Problem Management
Programming Languages
1 17 (4.44%) SQL
2 11 (2.87%) PowerShell
3 4 (1.04%) Python
3 4 (1.04%) VBA
Qualifications
1 40 (10.44%) Degree
2 27 (7.05%) Microsoft Certification
3 17 (4.44%) MCP
4 12 (3.13%) DBS Check
5 11 (2.87%) ITIL Foundation Certificate
6 9 (2.35%) Security Cleared
7 8 (2.09%) SC Cleared
8 5 (1.31%) A+ Certification
8 5 (1.31%) MCSA
9 3 (0.78%) BPSS Clearance
9 3 (0.78%) CCA
9 3 (0.78%) Citrix Certification
9 3 (0.78%) MOS
10 2 (0.52%) HND
10 2 (0.52%) ITIL Certification
10 2 (0.52%) MCITP
11 1 (0.26%) CCNA
11 1 (0.26%) Cisco Certification
11 1 (0.26%) HNC
11 1 (0.26%) MCSE
Quality Assurance & Compliance
1 63 (16.45%) SLA
2 2 (0.52%) QA
System Software
1 189 (49.35%) Active Directory
2 23 (6.01%) VMware Infrastructure
3 22 (5.74%) Hyper-V
4 20 (5.22%) Virtual Desktop
5 5 (1.31%) XenApp
6 3 (0.78%) XenDesktop
7 2 (0.52%) Microsoft Virtual Server
7 2 (0.52%) Virtual Servers
8 1 (0.26%) Terminal Services
Systems Management
1 50 (13.05%) Microsoft Intune
2 12 (3.13%) SCCM
3 3 (0.78%) Backup Exec
3 3 (0.78%) Symantec Endpoint Protection
4 2 (0.52%) WSUS
5 1 (0.26%) Jamf Pro
5 1 (0.26%) SCOM
Vendors
1 205 (53.52%) Microsoft
2 33 (8.62%) VMware
3 32 (8.36%) ServiceNow
4 31 (8.09%) Citrix
5 9 (2.35%) Apple
5 9 (2.35%) HP
5 9 (2.35%) iManage
6 7 (1.83%) Cisco
6 7 (1.83%) Salesforce
7 5 (1.31%) Dell
7 5 (1.31%) Google
8 4 (1.04%) Meraki
8 4 (1.04%) Sage
8 4 (1.04%) SolarWinds
9 3 (0.78%) Fortinet
9 3 (0.78%) N-able
9 3 (0.78%) Symantec
9 3 (0.78%) Veeam
9 3 (0.78%) Veritas
10 2 (0.52%) ScienceLogic