Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £29,500 per year, according to job vacancies posted during the 6 months leading to 17 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Feb 2026
Same period 2025 Same period 2024
Rank 359 346 334
Rank change year-on-year -13 -12 +67
Permanent jobs requiring a Service Desk Analyst 291 367 513
As % of all permanent jobs in England 0.49% 0.83% 0.77%
As % of the Job Titles category 0.54% 0.91% 0.81%
Number of salaries quoted 108 197 436
10th Percentile £25,250 £23,500 £21,250
25th Percentile £27,575 £25,500 £23,449
Median annual salary (50th Percentile) £29,500 £28,466 £26,500
Median % change year-on-year +3.63% +7.42% -3.64%
75th Percentile £33,750 £33,750 £30,625
90th Percentile £38,750 £39,550 £38,750
UK median annual salary £29,500 £28,000 £26,500
% change year-on-year +5.36% +5.66% -1.85%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 54,283 40,332 63,068
% of permanent jobs with a recognized job title 91.25% 91.39% 94.73%
Number of salaries quoted 34,995 21,187 50,351
10th Percentile £29,250 £33,500 £28,805
25th Percentile £38,250 £45,000 £39,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -11.29%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 17 February 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 17 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +80 90 £29,500 +1.72% 27
London +16 76 £35,000 +6.06% 5
North of England -59 38 £27,300 +3.02% 20
North West -12 22 £30,000 +7.73% 11
Midlands -29 20 £28,000 +7.69% 5
East of England +1 15 £30,000 +15.38% 11
East Midlands -35 15 £30,000 +20.00% 3
South West -66 15 £32,500 +8.33% 13
Yorkshire -61 14 £26,000 +7.22% 6
West Midlands +6 5 £26,000 -23.53% 2
North East -11 2 £26,000 -5.45% 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 17 February 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 199 (68.38%) Microsoft 365
2 179 (61.51%) Microsoft
3 175 (60.14%) Customer Service
4 156 (53.61%) ITIL
4 156 (53.61%) Microsoft Office
5 143 (49.14%) ITSM
6 136 (46.74%) ServiceNow
7 121 (41.58%) Microsoft Certification
8 118 (40.55%) MCSE
9 116 (39.86%) AWS
9 116 (39.86%) AWS Certification
10 104 (35.74%) Degree
11 100 (34.36%) Performance Metrics
12 98 (33.68%) QA
13 82 (28.18%) Windows
14 60 (20.62%) Active Directory
15 33 (11.34%) Continuous Improvement
15 33 (11.34%) Mentoring
16 30 (10.31%) Windows 10
17 27 (9.28%) Problem-Solving
18 26 (8.93%) SCCM
19 24 (8.25%) Android
19 24 (8.25%) Azure
20 22 (7.56%) A+ Certification
21 21 (7.22%) Apple iOS
22 20 (6.87%) Customer Experience
22 20 (6.87%) SLA
23 19 (6.53%) VMware
23 19 (6.53%) VMware Infrastructure
24 18 (6.19%) Business Continuity

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 17 (5.84%) SharePoint
2 6 (2.06%) Microsoft Exchange
3 1 (0.34%) Skype for Business
Applications
1 156 (53.61%) Microsoft Office
2 2 (0.69%) Microsoft Excel
2 2 (0.69%) Microsoft PowerPoint
Business Applications
1 2 (0.69%) Sage X3
2 1 (0.34%) Elite 3E
2 1 (0.34%) Remedy ITSM
Cloud Services
1 199 (68.38%) Microsoft 365
2 116 (39.86%) AWS
3 24 (8.25%) Azure
4 9 (3.09%) Mimecast
5 6 (2.06%) Cloud Computing
5 6 (2.06%) Entra ID
6 5 (1.72%) Power Platform
6 5 (1.72%) PowerApps
6 5 (1.72%) SaaS
7 1 (0.34%) Azure Monitor
7 1 (0.34%) Azure Sentinel
7 1 (0.34%) IaaS
7 1 (0.34%) PaaS
Communications & Networking
1 18 (6.19%) Remote Desktop
2 11 (3.78%) VPN
3 8 (2.75%) TCP/IP
4 5 (1.72%) DNS
5 4 (1.37%) DHCP
5 4 (1.37%) Firewall
5 4 (1.37%) Internet
6 3 (1.03%) Broadband
6 3 (1.03%) LAN
6 3 (1.03%) WAN
6 3 (1.03%) Wireless
7 2 (0.69%) 4G
7 2 (0.69%) WebEx
7 2 (0.69%) Wi-Fi
8 1 (0.34%) Skype
8 1 (0.34%) WLAN
Development Applications
1 4 (1.37%) JIRA
General
1 163 (56.01%) Social Skills
2 122 (41.92%) French Language
3 95 (32.65%) Swedish Language
4 23 (7.90%) Finance
5 11 (3.78%) Law
5 11 (3.78%) Organisational Skills
6 9 (3.09%) Legal
7 7 (2.41%) Analytical Skills
8 6 (2.06%) Documentation Skills
9 4 (1.37%) Retail
10 3 (1.03%) Back Office
10 3 (1.03%) Inclusion and Diversity
10 3 (1.03%) Manufacturing
10 3 (1.03%) Public Sector
11 1 (0.34%) Electronics
11 1 (0.34%) Games
11 1 (0.34%) Local Government
11 1 (0.34%) Marketing
11 1 (0.34%) Police
11 1 (0.34%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (1.37%) EDI
Miscellaneous
1 11 (3.78%) Onboarding
2 4 (1.37%) Driving Licence
2 4 (1.37%) Self-Motivation
2 4 (1.37%) Video Conferencing
3 3 (1.03%) Analytical Mindset
4 2 (0.69%) Life Science
4 2 (0.69%) Management Information System
4 2 (0.69%) Renewable Energy
5 1 (0.34%) Data Centre
5 1 (0.34%) Enterprise Software
5 1 (0.34%) Hybrid Cloud
5 1 (0.34%) Mobile App
5 1 (0.34%) Sports Betting
Operating Systems
1 82 (28.18%) Windows
2 30 (10.31%) Windows 10
3 24 (8.25%) Android
4 21 (7.22%) Apple iOS
5 2 (0.69%) Windows Server
Processes & Methodologies
1 175 (60.14%) Customer Service
2 156 (53.61%) ITIL
3 143 (49.14%) ITSM
4 100 (34.36%) Performance Metrics
5 33 (11.34%) Continuous Improvement
5 33 (11.34%) Mentoring
6 27 (9.28%) Problem-Solving
7 20 (6.87%) Customer Experience
8 18 (6.19%) Business Continuity
8 18 (6.19%) Incident Management
9 10 (3.44%) Coaching
10 9 (3.09%) Problem Management
10 9 (3.09%) Service Delivery
11 8 (2.75%) Agile
12 7 (2.41%) Service Management
12 7 (2.41%) Workflow
13 6 (2.06%) Collaborative Culture
13 6 (2.06%) Creative Thinking
13 6 (2.06%) Process Improvement
13 6 (2.06%) User Experience
Programming Languages
1 1 (0.34%) Bicep
1 1 (0.34%) PowerShell
1 1 (0.34%) R
Qualifications
1 121 (41.58%) Microsoft Certification
2 118 (40.55%) MCSE
3 116 (39.86%) AWS Certification
4 104 (35.74%) Degree
5 22 (7.56%) A+ Certification
6 5 (1.72%) Security Cleared
7 3 (1.03%) ITIL Certification
7 3 (1.03%) ITIL Foundation Certificate
8 2 (0.69%) Microsoft Certified Professional
8 2 (0.69%) MOS
8 2 (0.69%) SC Cleared
9 1 (0.34%) Azure Certification
9 1 (0.34%) BPSS Clearance
9 1 (0.34%) DV Cleared
9 1 (0.34%) MCDST
Quality Assurance & Compliance
1 98 (33.68%) QA
2 20 (6.87%) SLA
3 2 (0.69%) Sarbanes-Oxley
4 1 (0.34%) GDPR
4 1 (0.34%) ISO/IEC 27001
System Software
1 60 (20.62%) Active Directory
2 19 (6.53%) VMware Infrastructure
3 1 (0.34%) Hyper-V
3 1 (0.34%) Virtual Desktop
3 1 (0.34%) Virtual Machines
Systems Management
1 26 (8.93%) SCCM
2 14 (4.81%) Microsoft Intune
3 2 (0.69%) Single Sign-On
4 1 (0.34%) SCOM
4 1 (0.34%) Terraform
Vendors
1 179 (61.51%) Microsoft
2 136 (46.74%) ServiceNow
3 19 (6.53%) VMware
4 6 (2.06%) Citrix
4 6 (2.06%) Sophos
5 2 (0.69%) Apple
5 2 (0.69%) Cisco
5 2 (0.69%) iManage
5 2 (0.69%) Palo Alto
5 2 (0.69%) Qualys
5 2 (0.69%) Sage
5 2 (0.69%) Starlink
5 2 (0.69%) Zscaler
6 1 (0.34%) Aderant
6 1 (0.34%) CrowdStrike
6 1 (0.34%) Intapp
6 1 (0.34%) Remedy
6 1 (0.34%) SAP