Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 24 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Apr 2026
Same period 2025 Same period 2024
Rank 396 412 364
Rank change year-on-year +16 -48 +69
Permanent jobs requiring a Service Desk Analyst 305 198 599
As % of all permanent jobs in England 0.39% 0.53% 0.72%
As % of the Job Titles category 0.42% 0.59% 0.77%
Number of salaries quoted 160 171 494
10th Percentile £26,000 £23,750 £21,291
25th Percentile £28,000 £25,500 £23,313
Median annual salary (50th Percentile) £30,000 £28,500 £26,500
Median % change year-on-year +5.26% +7.55% -
75th Percentile £30,563 £34,000 £30,250
90th Percentile £35,000 £38,750 £38,750
UK median annual salary £30,000 £28,500 £26,500
% change year-on-year +5.26% +7.55% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 72,689 33,363 78,271
% of permanent jobs with a recognized job title 92.75% 89.26% 94.45%
Number of salaries quoted 47,571 21,428 59,865
10th Percentile £30,000 £30,750 £28,500
25th Percentile £40,000 £42,500 £38,000
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -10.74%
75th Percentile £75,000 £78,750 £72,433
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £60,000 £53,000
% change year-on-year -8.33% +13.21% -11.67%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 24 April 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 24 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +35 86 £29,500 -0.84% 6
London -18 58 £34,000 +2.26% 3
North of England -37 58 £28,000 +1.82% 12
North West -8 39 £30,000 +7.14% 11
South West -44 30 £30,000 - 7
Midlands -61 25 £28,000 +7.69% 7
East of England -32 24 £30,000 +15.38% 8
West Midlands -12 14 £26,000 -23.53% 6
Yorkshire -62 14 £25,500 -3.77%
East Midlands -86 11 £30,000 +15.38% 1
North East -32 5 £26,000 -7.14% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 24 April 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 158 (51.80%) Microsoft 365
2 144 (47.21%) Customer Service
3 131 (42.95%) Microsoft
4 107 (35.08%) ITIL
5 104 (34.10%) Microsoft Office
6 92 (30.16%) ITSM
7 85 (27.87%) ServiceNow
8 84 (27.54%) Windows
9 80 (26.23%) Degree
10 67 (21.97%) AWS
10 67 (21.97%) Microsoft Certification
11 65 (21.31%) MCSE
12 64 (20.98%) Performance Metrics
13 63 (20.66%) AWS Certification
13 63 (20.66%) QA
14 60 (19.67%) Active Directory
15 33 (10.82%) Windows 10
16 32 (10.49%) Continuous Improvement
17 28 (9.18%) Android
17 28 (9.18%) Problem-Solving
18 27 (8.85%) SCCM
19 26 (8.52%) SLA
20 24 (7.87%) Apple iOS
21 22 (7.21%) Microsoft Intune
22 21 (6.89%) Azure
23 19 (6.23%) Incident Management
24 17 (5.57%) Customer Experience
24 17 (5.57%) SharePoint
25 16 (5.25%) Mentoring
26 12 (3.93%) Change Management

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 17 (5.57%) SharePoint
2 12 (3.93%) Microsoft Exchange
Applications
1 104 (34.10%) Microsoft Office
2 4 (1.31%) Chatbot
3 2 (0.66%) Microsoft Excel
3 2 (0.66%) Microsoft PowerPoint
Business Applications
1 2 (0.66%) Sage X3
2 1 (0.33%) Dynamics NAV
2 1 (0.33%) Elite 3E
Cloud Services
1 158 (51.80%) Microsoft 365
2 67 (21.97%) AWS
3 21 (6.89%) Azure
4 9 (2.95%) Entra ID
4 9 (2.95%) Power Platform
4 9 (2.95%) PowerApps
5 6 (1.97%) Mimecast
6 3 (0.98%) Amazon CloudWatch
6 3 (0.98%) Cloud Computing
7 1 (0.33%) SaaS
Communications & Networking
1 11 (3.61%) VPN
2 7 (2.30%) TCP/IP
3 6 (1.97%) Broadband
4 5 (1.64%) DHCP
4 5 (1.64%) DNS
4 5 (1.64%) Firewall
4 5 (1.64%) Wireless
5 4 (1.31%) 4G
6 3 (0.98%) LAN
6 3 (0.98%) WAN
7 2 (0.66%) SSL
7 2 (0.66%) VoIP
7 2 (0.66%) WebEx
7 2 (0.66%) Wi-Fi
8 1 (0.33%) DKIM
8 1 (0.33%) DMARC
8 1 (0.33%) WLAN
Development Applications
1 6 (1.97%) JIRA
General
1 111 (36.39%) Social Skills
2 61 (20.00%) French Language
3 25 (8.20%) Swedish Language
4 22 (7.21%) Finance
5 14 (4.59%) Retail
6 11 (3.61%) Law
6 11 (3.61%) Legal
7 10 (3.28%) Organisational Skills
8 8 (2.62%) Analytical Skills
8 8 (2.62%) Games
9 5 (1.64%) Documentation Skills
9 5 (1.64%) Inclusion and Diversity
10 4 (1.31%) Manufacturing
11 2 (0.66%) Telecoms
12 1 (0.33%) Advertising
12 1 (0.33%) Police
Libraries, Frameworks & Software Standards
1 4 (1.31%) EDI
2 3 (0.98%) Elastic Stack
2 3 (0.98%) Kafka
2 3 (0.98%) REST
Miscellaneous
1 15 (4.92%) Onboarding
2 5 (1.64%) Analytical Mindset
2 5 (1.64%) Video Conferencing
3 3 (0.98%) Self-Motivation
4 2 (0.66%) Life Science
4 2 (0.66%) Renewable Energy
5 1 (0.33%) Data Centre
5 1 (0.33%) Driving Licence
5 1 (0.33%) Enterprise Software
5 1 (0.33%) EPoS
5 1 (0.33%) Sports Betting
Operating Systems
1 84 (27.54%) Windows
2 33 (10.82%) Windows 10
3 28 (9.18%) Android
4 24 (7.87%) Apple iOS
5 2 (0.66%) Windows Server
Processes & Methodologies
1 144 (47.21%) Customer Service
2 107 (35.08%) ITIL
3 92 (30.16%) ITSM
4 64 (20.98%) Performance Metrics
5 32 (10.49%) Continuous Improvement
6 28 (9.18%) Problem-Solving
7 19 (6.23%) Incident Management
8 17 (5.57%) Customer Experience
9 16 (5.25%) Mentoring
10 12 (3.93%) Change Management
11 11 (3.61%) Problem Management
12 10 (3.28%) Service Management
13 9 (2.95%) Application Packaging
13 9 (2.95%) Asset Management
13 9 (2.95%) Vulnerability Management
14 8 (2.62%) Knowledge Management
14 8 (2.62%) Project Management
15 7 (2.30%) Coaching
15 7 (2.30%) Ticket Management
15 7 (2.30%) Workflow
Programming Languages
1 5 (1.64%) SQL
2 4 (1.31%) PowerShell
3 1 (0.33%) R
Qualifications
1 80 (26.23%) Degree
2 67 (21.97%) Microsoft Certification
3 65 (21.31%) MCSE
4 63 (20.66%) AWS Certification
5 6 (1.97%) A+ Certification
6 5 (1.64%) Security Cleared
7 4 (1.31%) ITIL Certification
8 2 (0.66%) ITIL Foundation Certificate
8 2 (0.66%) Microsoft Certified Professional
8 2 (0.66%) MOS
9 1 (0.33%) MCDST
9 1 (0.33%) SC Cleared
Quality Assurance & Compliance
1 63 (20.66%) QA
2 26 (8.52%) SLA
3 1 (0.33%) ISO/IEC 27001
System Software
1 60 (19.67%) Active Directory
Systems Management
1 27 (8.85%) SCCM
2 22 (7.21%) Microsoft Intune
3 3 (0.98%) Kibana
4 1 (0.33%) Single Sign-On
Vendors
1 131 (42.95%) Microsoft
2 85 (27.87%) ServiceNow
3 8 (2.62%) Palo Alto
3 8 (2.62%) Qualys
4 4 (1.31%) Citrix
4 4 (1.31%) Starlink
5 3 (0.98%) Cisco
5 3 (0.98%) Sophos
6 2 (0.66%) Apple
6 2 (0.66%) IBM
6 2 (0.66%) iManage
6 2 (0.66%) Sage
6 2 (0.66%) Zscaler
7 1 (0.33%) Aderant
7 1 (0.33%) CrowdStrike
7 1 (0.33%) Intapp