Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 8 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Aug 2026
Same period 2025 Same period 2024
Rank 414 458 410
Rank change year-on-year +44 -48 -10
Permanent jobs requiring a Service Desk Analyst 364 178 391
As % of all permanent jobs in England 0.39% 0.41% 0.54%
As % of the Job Titles category 0.41% 0.45% 0.57%
Number of salaries quoted 224 143 298
10th Percentile £25,125 £25,100 £21,925
25th Percentile £27,375 £26,250 £23,750
Median annual salary (50th Percentile) £30,000 £30,000 £27,000
Median % change year-on-year - +11.11% -1.82%
75th Percentile £31,000 £35,319 £30,750
90th Percentile £35,000 £43,500 £36,500
UK median annual salary £30,000 £30,000 £27,000
% change year-on-year - +11.11% -0.39%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 87,841 39,513 68,517
% of permanent jobs with a recognized job title 94.13% 90.67% 94.85%
Number of salaries quoted 61,676 23,901 47,109
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,000 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,250 £75,000 £72,500
90th Percentile £97,500 £96,250 £92,500
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 8 August 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 8 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +20 111 £30,000 +9.09% 10
North West +49 73 £30,000 +7.15% 8
South West -18 66 £30,000 +5.26% 3
East of England +15 55 £30,000 +11.11% 6
South East -19 50 £28,250 -5.83% 9
Midlands -11 39 £28,500 +5.56% 5
West Midlands +4 32 £30,000 +20.00% 4
Yorkshire -27 31 £28,000 +1.82% 1
London -61 30 £33,000 -10.81% 5
East Midlands -32 7 £26,000 -6.31% 1
North East -47 7 £26,000 +4.00% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 8 August 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 156 (42.86%) Microsoft 365
2 154 (42.31%) Customer Service
3 151 (41.48%) Microsoft
4 133 (36.54%) ITIL
5 110 (30.22%) Microsoft Office
6 99 (27.20%) ITSM
7 95 (26.10%) Degree
8 89 (24.45%) ServiceNow
9 81 (22.25%) AWS
10 74 (20.33%) QA
10 74 (20.33%) Windows
11 73 (20.05%) Microsoft Certification
12 72 (19.78%) AWS Certification
12 72 (19.78%) MCSE
12 72 (19.78%) Performance Metrics
13 59 (16.21%) Active Directory
14 51 (14.01%) Problem-Solving
15 36 (9.89%) Windows 10
16 27 (7.42%) SLA
17 26 (7.14%) Azure
18 24 (6.59%) Incident Management
19 23 (6.32%) Service Management
20 22 (6.04%) Service Delivery
21 21 (5.77%) Microsoft Intune
22 19 (5.22%) Mentoring
23 18 (4.95%) SCCM
24 17 (4.67%) Change Management
24 17 (4.67%) Entra ID
25 16 (4.40%) VPN
26 15 (4.12%) Customer Experience

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 15 (4.12%) Microsoft Exchange
2 13 (3.57%) SharePoint
Applications
1 110 (30.22%) Microsoft Office
2 6 (1.65%) Microsoft Excel
3 4 (1.10%) Chatbot
4 2 (0.55%) Microsoft PowerPoint
5 1 (0.27%) Acrobat
Business Applications
1 6 (1.65%) Dynamics NAV
2 2 (0.55%) Carpe Diem
2 2 (0.55%) Elite 3E
3 1 (0.27%) Remedy ITSM
Cloud Services
1 156 (42.86%) Microsoft 365
2 81 (22.25%) AWS
3 26 (7.14%) Azure
4 17 (4.67%) Entra ID
5 8 (2.20%) Power Platform
5 8 (2.20%) PowerApps
6 5 (1.37%) SaaS
7 3 (0.82%) Amazon CloudWatch
7 3 (0.82%) Cloud Computing
7 3 (0.82%) Mimecast
8 1 (0.27%) Azure Sentinel
8 1 (0.27%) OneDrive
Communications & Networking
1 16 (4.40%) VPN
2 14 (3.85%) DNS
3 12 (3.30%) DHCP
3 12 (3.30%) TCP/IP
4 8 (2.20%) SSL
5 6 (1.65%) Broadband
5 6 (1.65%) LAN
5 6 (1.65%) Wireless
6 4 (1.10%) 4G
6 4 (1.10%) HTTP
6 4 (1.10%) WAN
6 4 (1.10%) Wi-Fi
7 3 (0.82%) Firewall
8 2 (0.55%) SMTP
8 2 (0.55%) SSH
8 2 (0.55%) VoIP
9 1 (0.27%) DKIM
9 1 (0.27%) DMARC
9 1 (0.27%) Internet
Database & Business Intelligence
1 2 (0.55%) SQL Server
2 1 (0.27%) Geospatial Data
Development Applications
1 15 (4.12%) JIRA
General
1 147 (40.38%) Social Skills
2 51 (14.01%) Swedish Language
3 27 (7.42%) French Language
4 22 (6.04%) Retail
5 18 (4.95%) Finance
5 18 (4.95%) Games
6 10 (2.75%) Law
6 10 (2.75%) Organisational Skills
7 9 (2.47%) Legal
8 8 (2.20%) Analytical Skills
9 6 (1.65%) Documentation Skills
10 5 (1.37%) Inclusion and Diversity
11 3 (0.82%) Automotive
12 2 (0.55%) Aerospace
12 2 (0.55%) Manufacturing
12 2 (0.55%) Telecoms
13 1 (0.27%) Advertising
13 1 (0.27%) German Language
13 1 (0.27%) Italian Language
13 1 (0.27%) Marketing
Libraries, Frameworks & Software Standards
1 3 (0.82%) Elastic Stack
1 3 (0.82%) Kafka
1 3 (0.82%) REST
Miscellaneous
1 22 (6.04%) Onboarding
2 6 (1.65%) EPoS
3 5 (1.37%) Driving Licence
3 5 (1.37%) Self-Motivation
4 3 (0.82%) Video Conferencing
5 2 (0.55%) Analytical Mindset
5 2 (0.55%) Linux Command Line
6 1 (0.27%) Blackberry
6 1 (0.27%) PropTech
6 1 (0.27%) Smartphone
Operating Systems
1 74 (20.33%) Windows
2 36 (9.89%) Windows 10
3 10 (2.75%) Windows Server
4 9 (2.47%) Android
5 7 (1.92%) Apple iOS
6 2 (0.55%) Linux
7 1 (0.27%) Mac OS
7 1 (0.27%) Windows Server 2016
7 1 (0.27%) Windows Server 2019
Processes & Methodologies
1 154 (42.31%) Customer Service
2 133 (36.54%) ITIL
3 99 (27.20%) ITSM
4 72 (19.78%) Performance Metrics
5 51 (14.01%) Problem-Solving
6 24 (6.59%) Incident Management
7 23 (6.32%) Service Management
8 22 (6.04%) Service Delivery
9 19 (5.22%) Mentoring
10 17 (4.67%) Change Management
11 15 (4.12%) Customer Experience
12 14 (3.85%) Continuous Improvement
13 12 (3.30%) Problem Management
14 11 (3.02%) Collaborative Working
15 9 (2.47%) Asset Management
15 9 (2.47%) Ticket Management
16 8 (2.20%) Application Packaging
16 8 (2.20%) Computer Science
16 8 (2.20%) Vulnerability Management
17 7 (1.92%) User Experience
Programming Languages
1 8 (2.20%) SQL
2 4 (1.10%) JavaScript
2 4 (1.10%) PowerShell
Qualifications
1 95 (26.10%) Degree
2 73 (20.05%) Microsoft Certification
3 72 (19.78%) AWS Certification
3 72 (19.78%) MCSE
4 9 (2.47%) Security Cleared
5 6 (1.65%) SC Cleared
6 5 (1.37%) A+ Certification
7 4 (1.10%) DV Cleared
8 1 (0.27%) ITIL Certification
Quality Assurance & Compliance
1 74 (20.33%) QA
2 27 (7.42%) SLA
3 2 (0.55%) Data Quality
4 1 (0.27%) Accessibility
System Software
1 59 (16.21%) Active Directory
2 2 (0.55%) Samba
Systems Management
1 21 (5.77%) Microsoft Intune
2 18 (4.95%) SCCM
3 3 (0.82%) Kibana
4 1 (0.27%) Jamf Pro
Vendors
1 151 (41.48%) Microsoft
2 89 (24.45%) ServiceNow
3 7 (1.92%) Palo Alto
3 7 (1.92%) Qualys
4 4 (1.10%) Cisco
4 4 (1.10%) SAP
4 4 (1.10%) Starlink
5 3 (0.82%) iManage
5 3 (0.82%) Intapp
5 3 (0.82%) Litera
5 3 (0.82%) Sophos
6 2 (0.55%) Citrix
6 2 (0.55%) DocuSign
6 2 (0.55%) HighQ
6 2 (0.55%) IBM
7 1 (0.27%) Adobe
7 1 (0.27%) Remedy