Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 5 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Oct 2026
Same period 2025 Same period 2024
Rank 467 448 359
Rank change year-on-year -19 -89 +41
Permanent jobs requiring a Service Desk Analyst 316 207 465
As % of all permanent jobs in England 0.30% 0.48% 0.70%
As % of the Job Titles category 0.33% 0.53% 0.74%
Number of salaries quoted 198 114 241
10th Percentile £25,125 £25,000 £22,000
25th Percentile £27,563 £26,750 £24,500
Median annual salary (50th Percentile) £30,000 £30,000 £28,000
Median % change year-on-year - +7.14% +1.82%
75th Percentile - £38,750 £32,250
90th Percentile £35,000 £46,750 £38,750
UK median annual salary £30,000 £30,000 £28,000
% change year-on-year - +7.14% +3.29%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,503 39,188 63,204
% of permanent jobs with a recognized job title 92.87% 90.49% 95.24%
Number of salaries quoted 67,572 23,085 36,554
10th Percentile £30,000 £28,250 £31,000
25th Percentile £41,000 £36,250 £41,250
Median annual salary (50th Percentile) £59,000 £55,000 £55,000
Median % change year-on-year +7.27% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £58,500 £54,824 £55,000
% change year-on-year +6.71% -0.32% -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 5 October 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 5 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +2 95 £30,000 +9.09% 14
South West -18 73 £30,000 - 7
North West +13 63 £30,000 +3.45% 7
East of England +14 56 £30,000 -2.44% 10
South East -74 34 £28,500 -5.00% 12
Midlands -36 31 £30,000 +20.00% 7
Yorkshire -34 28 £28,000 +1.82% 6
West Midlands -15 25 £30,000 +14.29% 4
London -110 20 £28,500 -28.75% 8
East Midlands -46 6 £24,250 -2.02% 3
North East -61 4 £30,000 +20.00% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 5 October 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 133 (42.09%) Microsoft
2 131 (41.46%) Customer Service
3 127 (40.19%) Microsoft 365
4 108 (34.18%) ITIL
5 92 (29.11%) Microsoft Office
6 82 (25.95%) ITSM
7 78 (24.68%) Degree
8 67 (21.20%) AWS
9 65 (20.57%) ServiceNow
10 60 (18.99%) Problem-Solving
10 60 (18.99%) QA
11 58 (18.35%) AWS Certification
11 58 (18.35%) MCSE
11 58 (18.35%) Microsoft Certification
11 58 (18.35%) Performance Metrics
12 56 (17.72%) Windows
13 43 (13.61%) Active Directory
14 27 (8.54%) Azure
15 25 (7.91%) Service Delivery
15 25 (7.91%) Service Management
16 23 (7.28%) Customer Experience
16 23 (7.28%) Windows 10
17 22 (6.96%) Microsoft Intune
18 21 (6.65%) Entra ID
19 19 (6.01%) DNS
20 17 (5.38%) Collaborative Working
20 17 (5.38%) DHCP
21 16 (5.06%) SLA
22 15 (4.75%) JIRA
22 15 (4.75%) VPN

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (3.80%) SharePoint
2 10 (3.16%) Microsoft Exchange
Applications
1 92 (29.11%) Microsoft Office
2 8 (2.53%) Microsoft Excel
3 3 (0.95%) Microsoft PowerPoint
4 1 (0.32%) Acrobat
Business Applications
1 6 (1.90%) Dynamics NAV
2 2 (0.63%) Carpe Diem
2 2 (0.63%) Elite 3E
3 1 (0.32%) Remedy ITSM
Cloud Services
1 127 (40.19%) Microsoft 365
2 67 (21.20%) AWS
3 27 (8.54%) Azure
4 21 (6.65%) Entra ID
5 7 (2.22%) SaaS
6 3 (0.95%) Amazon CloudWatch
6 3 (0.95%) Power Platform
6 3 (0.95%) PowerApps
7 1 (0.32%) Azure Sentinel
7 1 (0.32%) OneDrive
Communications & Networking
1 19 (6.01%) DNS
2 17 (5.38%) DHCP
3 15 (4.75%) VPN
4 10 (3.16%) TCP/IP
5 9 (2.85%) Wi-Fi
6 6 (1.90%) LAN
6 6 (1.90%) SSL
7 4 (1.27%) Broadband
7 4 (1.27%) HTTP
7 4 (1.27%) WAN
7 4 (1.27%) Wireless
8 2 (0.63%) 4G
8 2 (0.63%) SMTP
8 2 (0.63%) SSH
8 2 (0.63%) VoIP
9 1 (0.32%) Internet
Database & Business Intelligence
1 2 (0.63%) Power BI
1 2 (0.63%) SQL Server
2 1 (0.32%) Geospatial Data
Development Applications
1 15 (4.75%) JIRA
General
1 138 (43.67%) Social Skills
2 51 (16.14%) Swedish Language
3 22 (6.96%) Retail
4 18 (5.70%) Organisational Skills
5 16 (5.06%) Games
6 12 (3.80%) French Language
7 10 (3.16%) Analytical Skills
8 8 (2.53%) Public Sector
9 7 (2.22%) Law
9 7 (2.22%) Legal
10 6 (1.90%) Finance
11 5 (1.58%) Inclusion and Diversity
12 3 (0.95%) Automotive
13 2 (0.63%) Aerospace
13 2 (0.63%) Documentation Skills
13 2 (0.63%) Manufacturing
13 2 (0.63%) Telecoms
14 1 (0.32%) Electronics
14 1 (0.32%) German Language
14 1 (0.32%) Italian Language
Libraries, Frameworks & Software Standards
1 3 (0.95%) Elastic Stack
1 3 (0.95%) Kafka
1 3 (0.95%) REST
Miscellaneous
1 25 (7.91%) Onboarding
2 8 (2.53%) Driving Licence
3 6 (1.90%) EPoS
4 5 (1.58%) Self-Motivation
5 4 (1.27%) Video Conferencing
6 2 (0.63%) Linux Command Line
7 1 (0.32%) Blackberry
7 1 (0.32%) Management Information System
7 1 (0.32%) NHS
7 1 (0.32%) PropTech
7 1 (0.32%) Smartphone
Operating Systems
1 56 (17.72%) Windows
2 23 (7.28%) Windows 10
3 10 (3.16%) Windows Server
4 6 (1.90%) Android
4 6 (1.90%) Apple iOS
5 2 (0.63%) Linux
6 1 (0.32%) Mac OS
6 1 (0.32%) Windows Server 2016
6 1 (0.32%) Windows Server 2019
Processes & Methodologies
1 131 (41.46%) Customer Service
2 108 (34.18%) ITIL
3 82 (25.95%) ITSM
4 60 (18.99%) Problem-Solving
5 58 (18.35%) Performance Metrics
6 25 (7.91%) Service Delivery
6 25 (7.91%) Service Management
7 23 (7.28%) Customer Experience
8 17 (5.38%) Collaborative Working
9 13 (4.11%) Incident Management
10 12 (3.80%) Change Management
10 12 (3.80%) Mentoring
11 11 (3.48%) Continuous Improvement
12 9 (2.85%) Computer Science
13 8 (2.53%) Problem Management
14 7 (2.22%) Business Intelligence
14 7 (2.22%) Cybersecurity
14 7 (2.22%) Logistics
14 7 (2.22%) Ticket Management
15 6 (1.90%) Customer-Centricity
Programming Languages
1 6 (1.90%) SQL
2 5 (1.58%) JavaScript
3 3 (0.95%) PowerShell
Qualifications
1 78 (24.68%) Degree
2 58 (18.35%) AWS Certification
2 58 (18.35%) MCSE
2 58 (18.35%) Microsoft Certification
3 12 (3.80%) Security Cleared
4 6 (1.90%) SC Cleared
5 4 (1.27%) DV Cleared
5 4 (1.27%) ITIL Foundation Certificate
6 3 (0.95%) A+ Certification
7 2 (0.63%) DBS Check
8 1 (0.32%) Computer Science Degree
Quality Assurance & Compliance
1 60 (18.99%) QA
2 16 (5.06%) SLA
3 2 (0.63%) Data Quality
4 1 (0.32%) Accessibility
System Software
1 43 (13.61%) Active Directory
2 2 (0.63%) Samba
3 1 (0.32%) Firmware
Systems Management
1 22 (6.96%) Microsoft Intune
2 5 (1.58%) SCCM
2 5 (1.58%) Systems Management Server (SMS)
3 3 (0.95%) Kibana
4 1 (0.32%) Jamf Pro
Vendors
1 133 (42.09%) Microsoft
2 65 (20.57%) ServiceNow
3 4 (1.27%) SAP
4 3 (0.95%) Cisco
4 3 (0.95%) iManage
4 3 (0.95%) Intapp
4 3 (0.95%) Litera
5 2 (0.63%) Citrix
5 2 (0.63%) DocuSign
5 2 (0.63%) HighQ
5 2 (0.63%) Remedy
5 2 (0.63%) Starlink
6 1 (0.32%) Adobe
6 1 (0.32%) Avaya
6 1 (0.32%) Palo Alto
6 1 (0.32%) Qualys
6 1 (0.32%) RedGate