Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 2 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Nov 2025
Same period 2024 Same period 2023
Rank 418 352 384
Rank change year-on-year -66 +32 +50
Permanent jobs requiring a Service Desk Analyst 229 435 342
As % of all permanent jobs in England 0.53% 0.71% 0.71%
As % of the Job Titles category 0.58% 0.75% 0.74%
Number of salaries quoted 104 220 293
10th Percentile £25,000 £23,367 £21,250
25th Percentile £26,688 £25,000 £23,500
Median annual salary (50th Percentile) £30,000 £28,500 £27,107
Median % change year-on-year +5.26% +5.14% +0.40%
75th Percentile £38,750 £33,188 £32,750
90th Percentile £42,050 £40,000 £38,500
UK median annual salary £30,000 £28,482 £27,000
% change year-on-year +5.33% +5.49% +1.22%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 39,661 57,864 46,030
% of permanent jobs with a recognized job title 91.04% 94.94% 95.42%
Number of salaries quoted 24,622 32,780 35,629
10th Percentile £28,250 £31,250 £32,487
25th Percentile £35,500 £42,500 £43,750
Median annual salary (50th Percentile) £53,065 £57,500 £60,000
Median % change year-on-year -7.71% -4.17% -
75th Percentile £75,000 £76,000 £80,000
90th Percentile £95,000 £95,000 £100,000
UK median annual salary £52,500 £57,500 £60,000
% change year-on-year -8.70% -4.17% -

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 2 November 2025.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 2 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +63 68 £30,000 +6.19% 17
London +65 63 £37,500 +7.14% 9
North of England -66 38 £27,500 +7.84% 14
Yorkshire -14 20 £27,500 +14.58% 7
South West -36 17 £30,000 - 5
North West -38 15 £29,000 +9.43% 3
Midlands +9 13 £25,000 - 17
East Midlands +7 9 £24,750 -1.00% 10
East of England -11 8 £30,750 +11.82% 11
West Midlands +28 4 £26,250 -3.67% 7
North East 0 3 £25,000 +2.04% 5
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 November 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 171 (74.67%) Microsoft 365
2 170 (74.24%) Microsoft
3 144 (62.88%) Customer Service
4 142 (62.01%) ITIL
5 130 (56.77%) Microsoft Office
6 109 (47.60%) ITSM
7 105 (45.85%) ServiceNow
8 94 (41.05%) Microsoft Certification
9 86 (37.55%) AWS
9 86 (37.55%) AWS Certification
9 86 (37.55%) MCSE
10 78 (34.06%) Active Directory
11 76 (33.19%) Windows
12 74 (32.31%) Degree
13 69 (30.13%) Performance Metrics
14 68 (29.69%) QA
15 41 (17.90%) Problem-Solving
16 35 (15.28%) SLA
17 34 (14.85%) Azure
18 28 (12.23%) Mentoring
19 26 (11.35%) Windows 10
20 25 (10.92%) A+ Certification
21 21 (9.17%) VMware
22 20 (8.73%) Microsoft Intune
22 20 (8.73%) SCCM
22 20 (8.73%) VMware Infrastructure
23 19 (8.30%) Remote Desktop
24 18 (7.86%) Business Continuity
24 18 (7.86%) Microsoft Exchange
25 14 (6.11%) Continuous Improvement

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 18 (7.86%) Microsoft Exchange
2 14 (6.11%) SharePoint
3 2 (0.87%) HCL Notes
4 1 (0.44%) Skype for Business
Applications
1 130 (56.77%) Microsoft Office
2 8 (3.49%) Microsoft Excel
3 2 (0.87%) Microsoft PowerPoint
Business Applications
1 1 (0.44%) NetSuite
1 1 (0.44%) Remedy ITSM
Cloud Services
1 171 (74.67%) Microsoft 365
2 86 (37.55%) AWS
3 34 (14.85%) Azure
4 10 (4.37%) Entra ID
5 7 (3.06%) Mimecast
6 6 (2.62%) Cloud Computing
7 5 (2.18%) Power Platform
7 5 (2.18%) PowerApps
8 4 (1.75%) SaaS
9 3 (1.31%) OneDrive
10 1 (0.44%) Azure DevOps
10 1 (0.44%) Azure Monitor
10 1 (0.44%) Azure Sentinel
10 1 (0.44%) Dynamics 365
10 1 (0.44%) Google Workspace
10 1 (0.44%) IaaS
10 1 (0.44%) Microsoft Copilot
10 1 (0.44%) PaaS
Communications & Networking
1 19 (8.30%) Remote Desktop
2 9 (3.93%) TCP/IP
3 6 (2.62%) DNS
4 5 (2.18%) DHCP
4 5 (2.18%) Firewall
4 5 (2.18%) VPN
5 4 (1.75%) Internet
5 4 (1.75%) LAN
5 4 (1.75%) WAN
5 4 (1.75%) Wireless
6 1 (0.44%) Bluetooth
6 1 (0.44%) Broadband
6 1 (0.44%) Skype
6 1 (0.44%) Wi-Fi
Database & Business Intelligence
1 2 (0.87%) DTS
Development Applications
1 5 (2.18%) JIRA
General
1 139 (60.70%) Social Skills
2 87 (37.99%) French Language
2 87 (37.99%) Swedish Language
3 28 (12.23%) Finance
4 16 (6.99%) Documentation Skills
5 11 (4.80%) Inclusion and Diversity
5 11 (4.80%) Law
5 11 (4.80%) Retail
6 9 (3.93%) Public Sector
7 7 (3.06%) Analytical Skills
7 7 (3.06%) Organisational Skills
8 6 (2.62%) Legal
9 4 (1.75%) Back Office
10 3 (1.31%) Manufacturing
10 3 (1.31%) Marketing
11 2 (0.87%) Electronics
11 2 (0.87%) Telecoms
12 1 (0.44%) Games
12 1 (0.44%) Local Government
12 1 (0.44%) Police
Libraries, Frameworks & Software Standards
1 6 (2.62%) EDI
2 1 (0.44%) ADO
Miscellaneous
1 10 (4.37%) Onboarding
2 8 (3.49%) Driving Licence
3 6 (2.62%) Data Centre
3 6 (2.62%) Self-Motivation
4 3 (1.31%) Management Information System
5 2 (0.87%) Blackberry
6 1 (0.44%) Hybrid Cloud
6 1 (0.44%) Mobile App
6 1 (0.44%) Team-Oriented Environment
6 1 (0.44%) Video Conferencing
Operating Systems
1 76 (33.19%) Windows
2 26 (11.35%) Windows 10
3 10 (4.37%) Windows Server
4 7 (3.06%) Android
5 5 (2.18%) Apple iOS
6 2 (0.87%) Mac OS
7 1 (0.44%) Linux
7 1 (0.44%) Red Hat Enterprise Linux
7 1 (0.44%) SUSE
7 1 (0.44%) Windows Server 2019
Processes & Methodologies
1 144 (62.88%) Customer Service
2 142 (62.01%) ITIL
3 109 (47.60%) ITSM
4 69 (30.13%) Performance Metrics
5 41 (17.90%) Problem-Solving
6 28 (12.23%) Mentoring
7 18 (7.86%) Business Continuity
8 14 (6.11%) Continuous Improvement
8 14 (6.11%) Problem Management
9 11 (4.80%) Incident Management
10 10 (4.37%) Change Management
10 10 (4.37%) Service Delivery
10 10 (4.37%) Service Management
11 9 (3.93%) Asset Management
12 8 (3.49%) Agile
12 8 (3.49%) B2B
12 8 (3.49%) Collaborative Culture
13 7 (3.06%) Coaching
13 7 (3.06%) Customer Experience
13 7 (3.06%) Ticket Management
Programming Languages
1 3 (1.31%) PowerShell
2 1 (0.44%) Bicep
Qualifications
1 94 (41.05%) Microsoft Certification
2 86 (37.55%) AWS Certification
2 86 (37.55%) MCSE
3 74 (32.31%) Degree
4 25 (10.92%) A+ Certification
5 5 (2.18%) Security Cleared
6 4 (1.75%) SC Cleared
7 3 (1.31%) ITIL Certification
8 2 (0.87%) BPSS Clearance
8 2 (0.87%) CIPD
8 2 (0.87%) MCDST
9 1 (0.44%) Azure Certification
9 1 (0.44%) CompTIA Security+
9 1 (0.44%) Computer Science Degree
9 1 (0.44%) DV Cleared
9 1 (0.44%) ITIL Foundation Certificate
9 1 (0.44%) MCSA
Quality Assurance & Compliance
1 68 (29.69%) QA
2 35 (15.28%) SLA
3 2 (0.87%) GDPR
3 2 (0.87%) Sarbanes-Oxley
4 1 (0.44%) Accessibility
System Software
1 78 (34.06%) Active Directory
2 20 (8.73%) VMware Infrastructure
3 4 (1.75%) Virtual Desktop
4 2 (0.87%) Hyper-V
4 2 (0.87%) Virtual Machines
Systems Management
1 20 (8.73%) Microsoft Intune
1 20 (8.73%) SCCM
2 2 (0.87%) Single Sign-On
3 1 (0.44%) SCOM
3 1 (0.44%) Terraform
Vendors
1 170 (74.24%) Microsoft
2 105 (45.85%) ServiceNow
3 21 (9.17%) VMware
4 12 (5.24%) Cisco
5 11 (4.80%) Meraki
6 8 (3.49%) Sophos
7 7 (3.06%) Citrix
8 4 (1.75%) ConnectWise
9 2 (0.87%) Adobe
9 2 (0.87%) Draytek
9 2 (0.87%) Fortinet
9 2 (0.87%) iManage
9 2 (0.87%) Intapp
9 2 (0.87%) Lotus
9 2 (0.87%) SAP
10 1 (0.44%) Apple
10 1 (0.44%) Aruba
10 1 (0.44%) Google
10 1 (0.44%) Proofpoint
10 1 (0.44%) Salesforce