Service Desk Analyst Job Trends in England
Service Desk Analyst
UK > England
The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 1 November 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 1 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 502 | 410 | 349 |
| Rank change year-on-year | -92 | -61 | +28 |
| Permanent Service Desk Analyst jobs | 285 | 229 | 438 |
| As % of all permanent jobs in England | 0.26% | 0.52% | 0.72% |
| As % of the Job Titles category | 0.29% | 0.57% | 0.76% |
| Number of salaries quoted | 176 | 104 | 223 |
| 10th Percentile | £25,000 | £25,000 | £23,311 |
| 25th Percentile | £27,000 | £26,688 | £25,000 |
| Median annual salary (50th Percentile) | £30,000 | £30,000 | £28,500 |
| Median % change year-on-year | - | +5.26% | +3.64% |
| 75th Percentile | £31,980 | £38,750 | £33,000 |
| 90th Percentile | £35,500 | £42,050 | £40,000 |
| UK median annual salary | £30,000 | £30,000 | £28,466 |
| % change year-on-year | - | +5.39% | +5.01% |
All Permanent IT Job Roles
England
For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts in England matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.
| 6 months to 1 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent job adverts in England matching a recognised job title | 99,008 | 39,863 | 57,878 |
| % of permanent job adverts matching a recognised job title | 91.95% | 91.06% | 94.94% |
| Number of salaries quoted | 68,068 | 24,591 | 32,870 |
| 10th Percentile | £31,000 | £28,250 | £31,250 |
| 25th Percentile | £41,250 | £35,750 | £42,500 |
| Median annual salary (50th Percentile) | £59,457 | £53,500 | £57,500 |
| Median % change year-on-year | +11.13% | -6.96% | -4.17% |
| 75th Percentile | £77,500 | £75,000 | £76,000 |
| 90th Percentile | £100,000 | £95,000 | £95,000 |
| UK median annual salary | £59,000 | £52,500 | £57,000 |
| % change year-on-year | +12.38% | -7.89% | -5.00% |
Service Desk Analyst Job Vacancy Trend in England
Historical trend showing the proportion of permanent Service Desk Analyst job postings relative to all permanent IT jobs advertised in England.
Service Desk Analyst Salary Trend in England
Salary distribution trend for Service Desk Analyst job vacancies in England.
Service Desk Analyst Salary Histogram in England
Salary distribution for Service Desk Analyst jobs in England over the 6 months to 1 November 2026.
Service Desk Analyst Job Locations in England
The table below looks at the demand and provides a guide to the median salaries quoted in Service Desk Analyst jobs within the England region over the 6 months to 1 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| North of England | -15 | 92 | £30,000 | +9.09% | 11 |
| South West | -13 | 78 | £30,000 | - | 9 |
| North West | -10 | 57 | £30,000 | +3.45% | 6 |
| East of England | -8 | 49 | £30,250 | -1.63% | 8 |
| Yorkshire | -30 | 32 | £28,000 | +1.82% | 2 |
| South East | -119 | 26 | £28,250 | -5.83% | 5 |
| Midlands | -61 | 24 | £30,000 | +20.00% | 5 |
| West Midlands | -39 | 19 | £30,000 | +14.29% | 1 |
| London | -121 | 13 | £28,500 | -24.00% | 2 |
| East Midlands | -44 | 5 | £24,250 | -2.02% | 4 |
| North East | -70 | 3 | £30,000 | +20.00% | 3 |
| Service Desk Analyst UK |
|||||
Service Desk Analyst Skill Set Top 30 Co-Occurring Skills & Capabilities in England
For the 6 months to 1 November 2026, Service Desk Analyst job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent Service Desk Analyst job ads across the England region.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Customer Service | 43.2% | 123 |
| 2 | Microsoft | 40.0% | 114 |
| 3 | Microsoft 365 | 36.8% | 105 |
| 4 | ITIL | 32.3% | 92 |
| 5 | Microsoft Office | 26.0% | 74 |
| 6 | ITSM | 22.8% | 65 |
| 7 | Problem-Solving | 22.5% | 64 |
| 8 | Windows | 19.6% | 56 |
| 9 | Degree | 19.3% | 55 |
| 10 | ServiceNow | 17.9% | 51 |
| 11 | AWS | 15.4% | 44 |
| 12 | Active Directory | 15.1% | 43 |
| 13 | QA | 14.7% | 42 |
| 14 | AWS Certification | 14.0% | 40 |
| 14 | MCSE | 14.0% | 40 |
| 14 | Microsoft Certification | 14.0% | 40 |
| 14 | Performance Metrics | 14.0% | 40 |
| 18 | Customer Experience | 8.8% | 25 |
| 19 | Service Delivery | 8.4% | 24 |
| 20 | Azure | 8.1% | 23 |
| 21 | Service Management | 7.7% | 22 |
| 22 | Windows 10 | 7.0% | 20 |
| 23 | Entra ID | 6.3% | 18 |
| 24 | DNS | 6.0% | 17 |
| 24 | Microsoft Intune | 6.0% | 17 |
| 24 | SLA | 6.0% | 17 |
| 27 | Collaborative Working | 5.3% | 15 |
| 27 | DHCP | 5.3% | 15 |
| 27 | Security Cleared | 5.3% | 15 |
| 27 | VPN | 5.3% | 15 |
Service Desk Analyst Skill Set Co-Occurring Skills & Capabilities in England by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | Service Analyst | 99.3% | 283 |
| 2 | IT Analyst | 29.5% | 84 |
| 3 | 1st Line Service Desk Analyst | 13.3% | 38 |
| 4 | Service Desk Support Analyst | 10.5% | 30 |
| 5 | IT Support Analyst | 7.7% | 22 |
| 6 | Support Analyst | 6.3% | 18 |
| 7 | Service Desk Engineer | 5.3% | 15 |
| 7 | Support Engineer | 5.3% | 15 |
| 9 | IT Support Engineer | 3.9% | 11 |
| 9 | Senior Service Desk Analyst | 3.9% | 11 |
| 11 | 1st Line Support Analyst | 3.5% | 10 |
| 12 | 2nd Line Service Desk Analyst | 2.5% | 7 |
| 12 | Junior Analyst | 2.5% | 7 |
| 14 | 1st Line Support Engineer | 1.8% | 5 |
| 14 | Technical Analyst | 1.8% | 5 |
| 16 | Technical Services Analyst | 1.4% | 4 |
| 16 | Technical Support Analyst | 1.4% | 4 |
| 16 | Technical Support Engineer | 1.4% | 4 |
| 19 | 1st/2nd Line Service Desk Analyst | 1.1% | 3 |
| 19 | Help Desk Analyst | 1.1% | 3 |