Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 17 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Nov 2025
Same period 2024 Same period 2023
Rank 391 348 390
Rank change year-on-year -43 +42 +6
Permanent jobs requiring a Service Desk Analyst 239 434 334
As % of all permanent jobs in England 0.53% 0.72% 0.71%
As % of the Job Titles category 0.58% 0.76% 0.74%
Number of salaries quoted 98 219 290
10th Percentile £25,000 £23,375 £21,250
25th Percentile £26,813 £25,125 £23,500
Median annual salary (50th Percentile) £30,000 £29,000 £27,054
Median % change year-on-year +3.45% +7.20% +0.20%
75th Percentile £37,160 £33,750 £32,750
90th Percentile £40,825 £40,000 £39,000
UK median annual salary £30,000 £28,500 £27,000
% change year-on-year +5.26% +5.56% -

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 41,163 56,913 45,042
% of permanent jobs with a recognized job title 90.52% 94.37% 95.34%
Number of salaries quoted 26,332 31,901 34,886
10th Percentile £28,250 £32,000 £32,000
25th Percentile £35,621 £42,500 £43,750
Median annual salary (50th Percentile) £53,455 £57,500 £60,000
Median % change year-on-year -7.04% -4.17% -
75th Percentile £75,000 £77,000 £80,000
90th Percentile £95,000 £95,000 £100,000
UK median annual salary £52,500 £57,500 £60,000
% change year-on-year -8.70% -4.17% -

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 17 November 2025.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 17 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +63 73 £30,000 +3.45% 12
London +64 64 £37,500 +7.14% 10
North of England -42 37 £27,500 +5.77% 14
Yorkshire -25 20 £27,500 +14.58% 6
South West -54 17 £30,750 +2.50% 10
North West +4 14 £29,000 +7.41% 5
Midlands +29 12 £25,000 - 12
East of England -8 11 £30,750 +8.85% 3
East Midlands -4 9 £24,750 -1.00% 9
West Midlands +39 3 £27,500 +10.00% 3
North East +3 3 £25,000 -3.85% 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 17 November 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 173 (72.38%) Microsoft
2 172 (71.97%) Microsoft 365
3 156 (65.27%) Customer Service
4 145 (60.67%) ITIL
5 135 (56.49%) Microsoft Office
6 115 (48.12%) ITSM
7 110 (46.03%) ServiceNow
8 98 (41.00%) Microsoft Certification
9 93 (38.91%) AWS
9 93 (38.91%) AWS Certification
9 93 (38.91%) MCSE
10 80 (33.47%) Degree
11 76 (31.80%) Performance Metrics
12 75 (31.38%) QA
13 74 (30.96%) Active Directory
14 71 (29.71%) Windows
15 38 (15.90%) Problem-Solving
16 34 (14.23%) SLA
17 31 (12.97%) Azure
18 28 (11.72%) Mentoring
19 23 (9.62%) A+ Certification
20 22 (9.21%) Windows 10
21 21 (8.79%) VMware
22 20 (8.37%) SCCM
22 20 (8.37%) VMware Infrastructure
23 19 (7.95%) Microsoft Intune
23 19 (7.95%) Remote Desktop
24 18 (7.53%) Business Continuity
25 16 (6.69%) Microsoft Exchange
26 13 (5.44%) SharePoint

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 16 (6.69%) Microsoft Exchange
2 13 (5.44%) SharePoint
3 1 (0.42%) HCL Notes
3 1 (0.42%) Skype for Business
Applications
1 135 (56.49%) Microsoft Office
2 7 (2.93%) Microsoft Excel
3 1 (0.42%) Microsoft PowerPoint
Business Applications
1 1 (0.42%) NetSuite
1 1 (0.42%) Remedy ITSM
Cloud Services
1 172 (71.97%) Microsoft 365
2 93 (38.91%) AWS
3 31 (12.97%) Azure
4 11 (4.60%) Entra ID
5 7 (2.93%) Mimecast
6 6 (2.51%) Cloud Computing
7 5 (2.09%) Power Platform
7 5 (2.09%) PowerApps
8 4 (1.67%) SaaS
9 3 (1.26%) OneDrive
10 1 (0.42%) Azure DevOps
10 1 (0.42%) Azure Monitor
10 1 (0.42%) Azure Sentinel
10 1 (0.42%) Dynamics 365
10 1 (0.42%) Google Workspace
10 1 (0.42%) IaaS
10 1 (0.42%) Microsoft Copilot
10 1 (0.42%) PaaS
Communications & Networking
1 19 (7.95%) Remote Desktop
2 9 (3.77%) TCP/IP
3 7 (2.93%) VPN
4 6 (2.51%) DNS
5 5 (2.09%) DHCP
5 5 (2.09%) Firewall
6 4 (1.67%) Internet
6 4 (1.67%) LAN
6 4 (1.67%) WAN
6 4 (1.67%) Wireless
7 1 (0.42%) Bluetooth
7 1 (0.42%) Broadband
7 1 (0.42%) Skype
7 1 (0.42%) WLAN
Database & Business Intelligence
1 2 (0.84%) DTS
Development Applications
1 4 (1.67%) JIRA
General
1 141 (59.00%) Social Skills
2 95 (39.75%) French Language
2 95 (39.75%) Swedish Language
3 27 (11.30%) Finance
4 16 (6.69%) Documentation Skills
5 14 (5.86%) Organisational Skills
6 13 (5.44%) Law
7 10 (4.18%) Retail
8 9 (3.77%) Inclusion and Diversity
8 9 (3.77%) Public Sector
9 8 (3.35%) Legal
10 6 (2.51%) Analytical Skills
11 4 (1.67%) Back Office
12 3 (1.26%) Manufacturing
12 3 (1.26%) Marketing
13 2 (0.84%) Electronics
13 2 (0.84%) Telecoms
14 1 (0.42%) Games
14 1 (0.42%) Local Government
14 1 (0.42%) Police
Libraries, Frameworks & Software Standards
1 5 (2.09%) EDI
2 1 (0.42%) ADO
Miscellaneous
1 10 (4.18%) Onboarding
2 8 (3.35%) Driving Licence
3 5 (2.09%) Data Centre
4 4 (1.67%) Self-Motivation
5 3 (1.26%) Management Information System
6 1 (0.42%) Blackberry
6 1 (0.42%) Hybrid Cloud
6 1 (0.42%) Mobile App
6 1 (0.42%) Sports Betting
6 1 (0.42%) Team-Oriented Environment
Operating Systems
1 71 (29.71%) Windows
2 22 (9.21%) Windows 10
3 9 (3.77%) Windows Server
4 8 (3.35%) Android
5 6 (2.51%) Apple iOS
6 2 (0.84%) Mac OS
7 1 (0.42%) Linux
7 1 (0.42%) Red Hat Enterprise Linux
7 1 (0.42%) SUSE
7 1 (0.42%) Windows Server 2019
Processes & Methodologies
1 156 (65.27%) Customer Service
2 145 (60.67%) ITIL
3 115 (48.12%) ITSM
4 76 (31.80%) Performance Metrics
5 38 (15.90%) Problem-Solving
6 28 (11.72%) Mentoring
7 18 (7.53%) Business Continuity
8 12 (5.02%) Problem Management
9 11 (4.60%) Continuous Improvement
9 11 (4.60%) Incident Management
10 9 (3.77%) Asset Management
10 9 (3.77%) Service Delivery
11 8 (3.35%) Agile
11 8 (3.35%) B2B
11 8 (3.35%) Change Management
11 8 (3.35%) Collaborative Culture
12 7 (2.93%) Coaching
12 7 (2.93%) Customer Experience
12 7 (2.93%) Information Security
12 7 (2.93%) Ticket Management
Programming Languages
1 3 (1.26%) PowerShell
2 1 (0.42%) Bicep
Qualifications
1 98 (41.00%) Microsoft Certification
2 93 (38.91%) AWS Certification
2 93 (38.91%) MCSE
3 80 (33.47%) Degree
4 23 (9.62%) A+ Certification
5 5 (2.09%) Security Cleared
6 4 (1.67%) SC Cleared
7 3 (1.26%) ITIL Certification
8 2 (0.84%) BPSS Clearance
9 1 (0.42%) Azure Certification
9 1 (0.42%) CIPD
9 1 (0.42%) CompTIA Security+
9 1 (0.42%) Computer Science Degree
9 1 (0.42%) DV Cleared
9 1 (0.42%) ITIL Foundation Certificate
9 1 (0.42%) MCDST
9 1 (0.42%) MCSA
Quality Assurance & Compliance
1 75 (31.38%) QA
2 34 (14.23%) SLA
3 2 (0.84%) GDPR
3 2 (0.84%) Sarbanes-Oxley
4 1 (0.42%) Accessibility
System Software
1 74 (30.96%) Active Directory
2 20 (8.37%) VMware Infrastructure
3 4 (1.67%) Virtual Desktop
4 2 (0.84%) Hyper-V
4 2 (0.84%) Virtual Machines
Systems Management
1 20 (8.37%) SCCM
2 19 (7.95%) Microsoft Intune
3 3 (1.26%) Single Sign-On
4 1 (0.42%) SCOM
4 1 (0.42%) Terraform
Vendors
1 173 (72.38%) Microsoft
2 110 (46.03%) ServiceNow
3 21 (8.79%) VMware
4 8 (3.35%) Cisco
4 8 (3.35%) Citrix
4 8 (3.35%) Sophos
5 7 (2.93%) Meraki
6 4 (1.67%) ConnectWise
7 2 (0.84%) Draytek
7 2 (0.84%) Fortinet
7 2 (0.84%) SAP
8 1 (0.42%) Adobe
8 1 (0.42%) Apple
8 1 (0.42%) Aruba
8 1 (0.42%) Dell
8 1 (0.42%) Google
8 1 (0.42%) HP
8 1 (0.42%) Lotus
8 1 (0.42%) Proofpoint
8 1 (0.42%) Remedy