Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 26 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Aug 2026
Same period 2025 Same period 2024
Rank 433 473 397
Rank change year-on-year +40 -76 +18
Permanent jobs requiring a Service Desk Analyst 338 175 422
As % of all permanent jobs in England 0.35% 0.40% 0.58%
As % of the Job Titles category 0.37% 0.44% 0.61%
Number of salaries quoted 209 132 298
10th Percentile £25,100 £25,000 £21,925
25th Percentile £27,000 £26,688 £23,750
Median annual salary (50th Percentile) £30,000 £30,000 £27,000
Median % change year-on-year - +11.11% -1.82%
75th Percentile £31,000 £36,222 £30,938
90th Percentile £35,200 £44,875 £36,800
UK median annual salary £30,000 £30,000 £27,000
% change year-on-year - +11.11% -1.82%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 90,592 39,605 69,389
% of permanent jobs with a recognized job title 93.98% 90.51% 95.05%
Number of salaries quoted 63,845 23,969 46,045
10th Percentile £30,000 £28,320 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,250 £75,000 £72,500
90th Percentile £97,500 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 26 August 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 26 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +19 106 £30,000 +9.09% 14
North West +48 71 £30,000 +7.73% 7
South West -23 65 £30,000 +4.35% 6
East of England +17 55 £30,000 +11.11% 4
South East -26 45 £28,000 -6.67% 4
Midlands -20 33 £30,000 +9.09% 5
Yorkshire -29 28 £28,000 +1.82% 5
West Midlands -7 27 £30,000 +20.00% 4
London -84 25 £28,500 -24.00%
North East -58 7 £26,000 +4.00% 2
East Midlands -27 6 £26,000 -12.61% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 26 August 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 146 (43.20%) Customer Service
2 145 (42.90%) Microsoft 365
3 142 (42.01%) Microsoft
4 125 (36.98%) ITIL
5 102 (30.18%) Microsoft Office
6 89 (26.33%) ITSM
7 88 (26.04%) Degree
8 78 (23.08%) ServiceNow
9 74 (21.89%) AWS
10 67 (19.82%) QA
11 66 (19.53%) Microsoft Certification
12 65 (19.23%) AWS Certification
12 65 (19.23%) MCSE
12 65 (19.23%) Performance Metrics
12 65 (19.23%) Windows
13 52 (15.38%) Active Directory
13 52 (15.38%) Problem-Solving
14 29 (8.58%) Windows 10
15 27 (7.99%) SLA
16 24 (7.10%) Service Delivery
17 23 (6.80%) Azure
18 22 (6.51%) Microsoft Intune
18 22 (6.51%) Service Management
19 20 (5.92%) Incident Management
20 17 (5.03%) Entra ID
21 16 (4.73%) Change Management
21 16 (4.73%) VPN
22 15 (4.44%) Customer Experience
23 14 (4.14%) DNS
23 14 (4.14%) JIRA

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (4.14%) Microsoft Exchange
2 11 (3.25%) SharePoint
Applications
1 102 (30.18%) Microsoft Office
2 7 (2.07%) Microsoft Excel
3 3 (0.89%) Microsoft PowerPoint
4 2 (0.59%) Chatbot
5 1 (0.30%) Acrobat
Business Applications
1 6 (1.78%) Dynamics NAV
2 2 (0.59%) Carpe Diem
2 2 (0.59%) Elite 3E
3 1 (0.30%) Remedy ITSM
Cloud Services
1 145 (42.90%) Microsoft 365
2 74 (21.89%) AWS
3 23 (6.80%) Azure
4 17 (5.03%) Entra ID
5 7 (2.07%) Power Platform
5 7 (2.07%) PowerApps
6 5 (1.48%) SaaS
7 3 (0.89%) Amazon CloudWatch
8 1 (0.30%) Azure Sentinel
8 1 (0.30%) OneDrive
Communications & Networking
1 16 (4.73%) VPN
2 14 (4.14%) DNS
3 12 (3.55%) DHCP
3 12 (3.55%) TCP/IP
4 7 (2.07%) SSL
5 6 (1.78%) LAN
5 6 (1.78%) Wireless
6 5 (1.48%) Broadband
7 4 (1.18%) HTTP
7 4 (1.18%) WAN
7 4 (1.18%) Wi-Fi
8 3 (0.89%) 4G
8 3 (0.89%) Firewall
9 2 (0.59%) SMTP
9 2 (0.59%) SSH
9 2 (0.59%) VoIP
10 1 (0.30%) DKIM
10 1 (0.30%) DMARC
10 1 (0.30%) Internet
Database & Business Intelligence
1 2 (0.59%) SQL Server
2 1 (0.30%) Geospatial Data
Development Applications
1 14 (4.14%) JIRA
General
1 142 (42.01%) Social Skills
2 51 (15.09%) Swedish Language
3 21 (6.21%) Retail
4 19 (5.62%) French Language
5 18 (5.33%) Games
6 14 (4.14%) Finance
6 14 (4.14%) Organisational Skills
7 10 (2.96%) Analytical Skills
7 10 (2.96%) Law
7 10 (2.96%) Legal
8 5 (1.48%) Documentation Skills
8 5 (1.48%) Inclusion and Diversity
9 3 (0.89%) Automotive
10 2 (0.59%) Aerospace
10 2 (0.59%) Telecoms
11 1 (0.30%) Advertising
11 1 (0.30%) German Language
11 1 (0.30%) Italian Language
11 1 (0.30%) Manufacturing
11 1 (0.30%) Marketing
Libraries, Frameworks & Software Standards
1 3 (0.89%) Elastic Stack
1 3 (0.89%) Kafka
1 3 (0.89%) REST
Miscellaneous
1 24 (7.10%) Onboarding
2 7 (2.07%) Driving Licence
3 6 (1.78%) EPoS
4 5 (1.48%) Self-Motivation
5 4 (1.18%) Video Conferencing
6 2 (0.59%) Analytical Mindset
6 2 (0.59%) Linux Command Line
7 1 (0.30%) Blackberry
7 1 (0.30%) PropTech
7 1 (0.30%) Smartphone
Operating Systems
1 65 (19.23%) Windows
2 29 (8.58%) Windows 10
3 10 (2.96%) Windows Server
4 8 (2.37%) Android
5 7 (2.07%) Apple iOS
6 2 (0.59%) Linux
7 1 (0.30%) Mac OS
7 1 (0.30%) Windows Server 2016
7 1 (0.30%) Windows Server 2019
Processes & Methodologies
1 146 (43.20%) Customer Service
2 125 (36.98%) ITIL
3 89 (26.33%) ITSM
4 65 (19.23%) Performance Metrics
5 52 (15.38%) Problem-Solving
6 24 (7.10%) Service Delivery
7 22 (6.51%) Service Management
8 20 (5.92%) Incident Management
9 16 (4.73%) Change Management
10 15 (4.44%) Customer Experience
11 14 (4.14%) Mentoring
12 11 (3.25%) Collaborative Working
12 11 (3.25%) Continuous Improvement
12 11 (3.25%) Problem Management
13 8 (2.37%) Asset Management
13 8 (2.37%) Computer Science
13 8 (2.37%) Ticket Management
14 7 (2.07%) Cybersecurity
14 7 (2.07%) User Experience
14 7 (2.07%) Vulnerability Management
Programming Languages
1 7 (2.07%) SQL
2 4 (1.18%) JavaScript
2 4 (1.18%) PowerShell
Qualifications
1 88 (26.04%) Degree
2 66 (19.53%) Microsoft Certification
3 65 (19.23%) AWS Certification
3 65 (19.23%) MCSE
4 8 (2.37%) Security Cleared
5 6 (1.78%) SC Cleared
6 4 (1.18%) A+ Certification
6 4 (1.18%) DV Cleared
7 2 (0.59%) ITIL Foundation Certificate
8 1 (0.30%) ITIL Certification
Quality Assurance & Compliance
1 67 (19.82%) QA
2 27 (7.99%) SLA
3 2 (0.59%) Data Quality
4 1 (0.30%) Accessibility
System Software
1 52 (15.38%) Active Directory
2 2 (0.59%) Samba
Systems Management
1 22 (6.51%) Microsoft Intune
2 12 (3.55%) SCCM
3 3 (0.89%) Kibana
4 1 (0.30%) Jamf Pro
Vendors
1 142 (42.01%) Microsoft
2 78 (23.08%) ServiceNow
3 6 (1.78%) Palo Alto
3 6 (1.78%) Qualys
4 4 (1.18%) Cisco
4 4 (1.18%) SAP
5 3 (0.89%) iManage
5 3 (0.89%) Intapp
5 3 (0.89%) Litera
5 3 (0.89%) Starlink
6 2 (0.59%) Citrix
6 2 (0.59%) DocuSign
6 2 (0.59%) HighQ
7 1 (0.30%) Adobe
7 1 (0.30%) IBM
7 1 (0.30%) Remedy