Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 29 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Sep 2026
Same period 2025 Same period 2024
Rank 470 433 358
Rank change year-on-year -37 -75 +37
Permanent jobs requiring a Service Desk Analyst 321 204 470
As % of all permanent jobs in England 0.31% 0.48% 0.70%
As % of the Job Titles category 0.33% 0.53% 0.74%
Number of salaries quoted 200 113 248
10th Percentile £25,113 £25,000 £22,525
25th Percentile £27,688 £26,750 £24,438
Median annual salary (50th Percentile) £30,000 £30,000 £28,000
Median % change year-on-year - +7.14% +1.82%
75th Percentile - £38,750 £32,063
90th Percentile £35,000 £47,000 £37,875
UK median annual salary £30,000 £30,000 £28,000
% change year-on-year - +7.14% +1.82%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 96,354 38,754 63,738
% of permanent jobs with a recognized job title 93.01% 90.47% 95.21%
Number of salaries quoted 67,687 22,906 37,121
10th Percentile £30,000 £28,250 £30,750
25th Percentile £41,000 £36,250 £40,750
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £95,000
UK median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 29 September 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 29 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England -14 96 £30,000 +9.09% 14
South West -22 75 £30,000 - 5
North West +24 65 £30,000 +3.45% 6
East of England +16 55 £30,000 -2.44% 7
South East -73 35 £28,500 -5.00% 9
Midlands -36 33 £30,000 +20.00% 8
West Midlands -22 27 £30,000 +14.29% 5
Yorkshire -26 27 £28,000 +1.82% 6
London -102 20 £28,500 -32.94% 7
East Midlands -48 6 £24,250 -2.02% 3
North East -66 4 £30,000 +20.00% 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 29 September 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 134 (41.74%) Microsoft
2 131 (40.81%) Customer Service
3 130 (40.50%) Microsoft 365
4 111 (34.58%) ITIL
5 94 (29.28%) Microsoft Office
6 83 (25.86%) ITSM
7 80 (24.92%) Degree
8 67 (20.87%) AWS
9 66 (20.56%) ServiceNow
10 61 (19.00%) Problem-Solving
11 60 (18.69%) QA
12 59 (18.38%) Windows
13 58 (18.07%) AWS Certification
13 58 (18.07%) MCSE
13 58 (18.07%) Microsoft Certification
13 58 (18.07%) Performance Metrics
14 45 (14.02%) Active Directory
15 27 (8.41%) Azure
16 26 (8.10%) Service Management
17 25 (7.79%) Service Delivery
17 25 (7.79%) Windows 10
18 23 (7.17%) Customer Experience
18 23 (7.17%) Microsoft Intune
19 21 (6.54%) Entra ID
20 19 (5.92%) DNS
21 18 (5.61%) SLA
22 17 (5.30%) Collaborative Working
22 17 (5.30%) DHCP
23 15 (4.67%) JIRA
23 15 (4.67%) VPN

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (3.43%) Microsoft Exchange
1 11 (3.43%) SharePoint
Applications
1 94 (29.28%) Microsoft Office
2 8 (2.49%) Microsoft Excel
3 3 (0.93%) Microsoft PowerPoint
4 1 (0.31%) Acrobat
Business Applications
1 6 (1.87%) Dynamics NAV
2 2 (0.62%) Carpe Diem
2 2 (0.62%) Elite 3E
3 1 (0.31%) Remedy ITSM
Cloud Services
1 130 (40.50%) Microsoft 365
2 67 (20.87%) AWS
3 27 (8.41%) Azure
4 21 (6.54%) Entra ID
5 7 (2.18%) SaaS
6 3 (0.93%) Amazon CloudWatch
6 3 (0.93%) Power Platform
6 3 (0.93%) PowerApps
7 1 (0.31%) Azure Sentinel
7 1 (0.31%) OneDrive
Communications & Networking
1 19 (5.92%) DNS
2 17 (5.30%) DHCP
3 15 (4.67%) VPN
4 10 (3.12%) TCP/IP
5 9 (2.80%) Wi-Fi
6 6 (1.87%) LAN
6 6 (1.87%) SSL
7 5 (1.56%) Broadband
8 4 (1.25%) HTTP
8 4 (1.25%) WAN
8 4 (1.25%) Wireless
9 3 (0.93%) 4G
10 2 (0.62%) SMTP
10 2 (0.62%) SSH
10 2 (0.62%) VoIP
11 1 (0.31%) Firewall
11 1 (0.31%) Internet
Database & Business Intelligence
1 2 (0.62%) SQL Server
2 1 (0.31%) Geospatial Data
2 1 (0.31%) Power BI
Development Applications
1 15 (4.67%) JIRA
General
1 139 (43.30%) Social Skills
2 51 (15.89%) Swedish Language
3 21 (6.54%) Retail
4 18 (5.61%) Organisational Skills
5 16 (4.98%) Games
6 12 (3.74%) French Language
7 10 (3.12%) Analytical Skills
8 7 (2.18%) Finance
8 7 (2.18%) Law
8 7 (2.18%) Legal
8 7 (2.18%) Public Sector
9 5 (1.56%) Inclusion and Diversity
10 3 (0.93%) Automotive
11 2 (0.62%) Aerospace
11 2 (0.62%) Documentation Skills
11 2 (0.62%) Manufacturing
11 2 (0.62%) Telecoms
12 1 (0.31%) German Language
12 1 (0.31%) Italian Language
12 1 (0.31%) Portuguese Language
Libraries, Frameworks & Software Standards
1 3 (0.93%) Elastic Stack
1 3 (0.93%) Kafka
1 3 (0.93%) REST
Miscellaneous
1 26 (8.10%) Onboarding
2 8 (2.49%) Driving Licence
3 6 (1.87%) EPoS
4 5 (1.56%) Self-Motivation
5 4 (1.25%) Video Conferencing
6 2 (0.62%) Linux Command Line
7 1 (0.31%) Blackberry
7 1 (0.31%) Management Information System
7 1 (0.31%) NHS
7 1 (0.31%) PropTech
7 1 (0.31%) Smartphone
Operating Systems
1 59 (18.38%) Windows
2 25 (7.79%) Windows 10
3 10 (3.12%) Windows Server
4 7 (2.18%) Android
5 6 (1.87%) Apple iOS
6 2 (0.62%) Linux
7 1 (0.31%) Mac OS
7 1 (0.31%) Windows Server 2016
7 1 (0.31%) Windows Server 2019
Processes & Methodologies
1 131 (40.81%) Customer Service
2 111 (34.58%) ITIL
3 83 (25.86%) ITSM
4 61 (19.00%) Problem-Solving
5 58 (18.07%) Performance Metrics
6 26 (8.10%) Service Management
7 25 (7.79%) Service Delivery
8 23 (7.17%) Customer Experience
9 17 (5.30%) Collaborative Working
10 14 (4.36%) Incident Management
11 13 (4.05%) Change Management
11 13 (4.05%) Mentoring
12 11 (3.43%) Continuous Improvement
13 9 (2.80%) Computer Science
13 9 (2.80%) Problem Management
14 8 (2.49%) Ticket Management
15 7 (2.18%) Cybersecurity
15 7 (2.18%) Logistics
16 6 (1.87%) Migration
16 6 (1.87%) User Experience
Programming Languages
1 6 (1.87%) SQL
2 5 (1.56%) JavaScript
3 3 (0.93%) PowerShell
Qualifications
1 80 (24.92%) Degree
2 58 (18.07%) AWS Certification
2 58 (18.07%) MCSE
2 58 (18.07%) Microsoft Certification
3 13 (4.05%) Security Cleared
4 6 (1.87%) SC Cleared
5 4 (1.25%) A+ Certification
5 4 (1.25%) DV Cleared
5 4 (1.25%) ITIL Foundation Certificate
6 2 (0.62%) DBS Check
7 1 (0.31%) Computer Science Degree
Quality Assurance & Compliance
1 60 (18.69%) QA
2 18 (5.61%) SLA
3 2 (0.62%) Data Quality
4 1 (0.31%) Accessibility
System Software
1 45 (14.02%) Active Directory
2 2 (0.62%) Samba
3 1 (0.31%) Firmware
Systems Management
1 23 (7.17%) Microsoft Intune
2 6 (1.87%) SCCM
3 5 (1.56%) Systems Management Server (SMS)
4 3 (0.93%) Kibana
5 1 (0.31%) Jamf Pro
Vendors
1 134 (41.74%) Microsoft
2 66 (20.56%) ServiceNow
3 4 (1.25%) SAP
4 3 (0.93%) Cisco
4 3 (0.93%) iManage
4 3 (0.93%) Intapp
4 3 (0.93%) Litera
4 3 (0.93%) Starlink
5 2 (0.62%) Citrix
5 2 (0.62%) DocuSign
5 2 (0.62%) HighQ
5 2 (0.62%) Palo Alto
5 2 (0.62%) Qualys
5 2 (0.62%) Remedy
6 1 (0.31%) Adobe
6 1 (0.31%) Avaya