Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 4 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Sep 2026
Same period 2025 Same period 2024
Rank 439 487 394
Rank change year-on-year +48 -93 +12
Permanent jobs requiring a Service Desk Analyst 327 157 417
As % of all permanent jobs in England 0.34% 0.37% 0.60%
As % of the Job Titles category 0.36% 0.40% 0.63%
Number of salaries quoted 200 116 271
10th Percentile £25,125 £25,750 £22,000
25th Percentile £27,000 £26,986 £23,750
Median annual salary (50th Percentile) £30,000 £30,000 £27,500
Median % change year-on-year - +9.09% -
75th Percentile £31,125 £37,500 £30,875
90th Percentile £35,100 £45,000 £37,500
UK median annual salary £30,000 £30,000 £27,500
% change year-on-year - +9.09% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 91,499 38,783 66,432
% of permanent jobs with a recognized job title 93.89% 90.33% 95.18%
Number of salaries quoted 64,696 23,344 42,558
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £77,500 £75,000 £73,750
90th Percentile £100,000 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 4 September 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 4 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +11 102 £30,000 +9.09% 15
North West +39 69 £30,000 +3.45% 4
South West -21 65 £30,000 +2.56% 7
East of England +20 54 £30,000 - 7
South East -45 38 £28,000 -6.67% 7
Midlands -16 33 £30,000 +11.11% 10
West Midlands -4 27 £30,000 +14.29% 5
Yorkshire -34 26 £28,000 +1.82% 10
London -76 26 £28,500 -24.00% 3
North East -57 7 £26,000 +4.00% 1
East Midlands -36 6 £26,000 -3.70% 5
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 4 September 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 144 (44.04%) Microsoft 365
2 142 (43.43%) Customer Service
2 142 (43.43%) Microsoft
3 123 (37.61%) ITIL
4 100 (30.58%) Microsoft Office
5 88 (26.91%) Degree
5 88 (26.91%) ITSM
6 77 (23.55%) ServiceNow
7 74 (22.63%) AWS
8 67 (20.49%) QA
9 66 (20.18%) Microsoft Certification
10 65 (19.88%) AWS Certification
10 65 (19.88%) MCSE
10 65 (19.88%) Performance Metrics
11 63 (19.27%) Windows
12 55 (16.82%) Problem-Solving
13 49 (14.98%) Active Directory
14 29 (8.87%) Windows 10
15 24 (7.34%) Service Delivery
15 24 (7.34%) Service Management
15 24 (7.34%) SLA
16 23 (7.03%) Azure
17 20 (6.12%) Microsoft Intune
18 18 (5.50%) Incident Management
19 17 (5.20%) Entra ID
19 17 (5.20%) VPN
20 15 (4.59%) Customer Experience
20 15 (4.59%) DNS
20 15 (4.59%) JIRA
21 14 (4.28%) Change Management

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (4.28%) Microsoft Exchange
2 11 (3.36%) SharePoint
Applications
1 100 (30.58%) Microsoft Office
2 7 (2.14%) Microsoft Excel
3 3 (0.92%) Microsoft PowerPoint
4 1 (0.31%) Acrobat
4 1 (0.31%) Chatbot
Business Applications
1 6 (1.83%) Dynamics NAV
2 2 (0.61%) Carpe Diem
2 2 (0.61%) Elite 3E
3 1 (0.31%) Remedy ITSM
Cloud Services
1 144 (44.04%) Microsoft 365
2 74 (22.63%) AWS
3 23 (7.03%) Azure
4 17 (5.20%) Entra ID
5 5 (1.53%) Power Platform
5 5 (1.53%) PowerApps
5 5 (1.53%) SaaS
6 3 (0.92%) Amazon CloudWatch
7 1 (0.31%) Azure Sentinel
7 1 (0.31%) OneDrive
Communications & Networking
1 17 (5.20%) VPN
2 15 (4.59%) DNS
3 13 (3.98%) DHCP
3 13 (3.98%) TCP/IP
4 7 (2.14%) SSL
5 6 (1.83%) LAN
5 6 (1.83%) Wireless
6 5 (1.53%) Broadband
7 4 (1.22%) HTTP
7 4 (1.22%) WAN
7 4 (1.22%) Wi-Fi
8 3 (0.92%) 4G
8 3 (0.92%) Firewall
9 2 (0.61%) SMTP
9 2 (0.61%) SSH
9 2 (0.61%) VoIP
10 1 (0.31%) DKIM
10 1 (0.31%) DMARC
10 1 (0.31%) Internet
Database & Business Intelligence
1 2 (0.61%) SQL Server
2 1 (0.31%) Geospatial Data
Development Applications
1 15 (4.59%) JIRA
General
1 143 (43.73%) Social Skills
2 51 (15.60%) Swedish Language
3 21 (6.42%) Retail
4 19 (5.81%) French Language
5 18 (5.50%) Games
6 15 (4.59%) Organisational Skills
7 11 (3.36%) Analytical Skills
7 11 (3.36%) Finance
8 10 (3.06%) Law
8 10 (3.06%) Legal
9 5 (1.53%) Inclusion and Diversity
10 3 (0.92%) Automotive
10 3 (0.92%) Documentation Skills
11 2 (0.61%) Aerospace
11 2 (0.61%) Telecoms
12 1 (0.31%) Advertising
12 1 (0.31%) German Language
12 1 (0.31%) Italian Language
12 1 (0.31%) Manufacturing
12 1 (0.31%) Marketing
Libraries, Frameworks & Software Standards
1 3 (0.92%) Elastic Stack
1 3 (0.92%) Kafka
1 3 (0.92%) REST
Miscellaneous
1 26 (7.95%) Onboarding
2 9 (2.75%) Driving Licence
3 6 (1.83%) EPoS
4 5 (1.53%) Self-Motivation
5 4 (1.22%) Video Conferencing
6 2 (0.61%) Analytical Mindset
6 2 (0.61%) Linux Command Line
7 1 (0.31%) Blackberry
7 1 (0.31%) NHS
7 1 (0.31%) PropTech
7 1 (0.31%) Smartphone
Operating Systems
1 63 (19.27%) Windows
2 29 (8.87%) Windows 10
3 10 (3.06%) Windows Server
4 8 (2.45%) Android
5 7 (2.14%) Apple iOS
6 2 (0.61%) Linux
7 1 (0.31%) Mac OS
7 1 (0.31%) Windows Server 2016
7 1 (0.31%) Windows Server 2019
Processes & Methodologies
1 142 (43.43%) Customer Service
2 123 (37.61%) ITIL
3 88 (26.91%) ITSM
4 65 (19.88%) Performance Metrics
5 55 (16.82%) Problem-Solving
6 24 (7.34%) Service Delivery
6 24 (7.34%) Service Management
7 18 (5.50%) Incident Management
8 15 (4.59%) Customer Experience
9 14 (4.28%) Change Management
9 14 (4.28%) Mentoring
10 11 (3.36%) Collaborative Working
10 11 (3.36%) Continuous Improvement
11 10 (3.06%) Problem Management
12 9 (2.75%) Computer Science
13 8 (2.45%) Ticket Management
14 7 (2.14%) Cybersecurity
14 7 (2.14%) User Experience
15 6 (1.83%) Identity Access Management
15 6 (1.83%) Preventative Maintenance
Programming Languages
1 7 (2.14%) SQL
2 4 (1.22%) JavaScript
2 4 (1.22%) PowerShell
Qualifications
1 88 (26.91%) Degree
2 66 (20.18%) Microsoft Certification
3 65 (19.88%) AWS Certification
3 65 (19.88%) MCSE
4 8 (2.45%) Security Cleared
5 6 (1.83%) SC Cleared
6 4 (1.22%) A+ Certification
6 4 (1.22%) DV Cleared
6 4 (1.22%) ITIL Foundation Certificate
7 1 (0.31%) Computer Science Degree
Quality Assurance & Compliance
1 67 (20.49%) QA
2 24 (7.34%) SLA
3 2 (0.61%) Data Quality
4 1 (0.31%) Accessibility
System Software
1 49 (14.98%) Active Directory
2 2 (0.61%) Samba
Systems Management
1 20 (6.12%) Microsoft Intune
2 8 (2.45%) SCCM
3 3 (0.92%) Kibana
4 1 (0.31%) Jamf Pro
Vendors
1 142 (43.43%) Microsoft
2 77 (23.55%) ServiceNow
3 4 (1.22%) Cisco
3 4 (1.22%) Palo Alto
3 4 (1.22%) Qualys
3 4 (1.22%) SAP
4 3 (0.92%) iManage
4 3 (0.92%) Intapp
4 3 (0.92%) Litera
4 3 (0.92%) Starlink
5 2 (0.61%) Citrix
5 2 (0.61%) DocuSign
5 2 (0.61%) HighQ
5 2 (0.61%) Remedy
6 1 (0.31%) Adobe
6 1 (0.31%) IBM