Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £29,500 per year, according to job vacancies posted during the 6 months leading to 6 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Jan 2026
Same period 2025 Same period 2024
Rank 378 339 378
Rank change year-on-year -39 +39 +3
Permanent jobs requiring a Service Desk Analyst 248 383 326
As % of all permanent jobs in England 0.47% 0.79% 0.70%
As % of the Job Titles category 0.52% 0.85% 0.73%
Number of salaries quoted 90 201 289
10th Percentile £24,975 £23,500 £21,000
25th Percentile £27,125 £25,500 £24,000
Median annual salary (50th Percentile) £29,500 £29,000 £27,000
Median % change year-on-year +1.72% +7.41% -
75th Percentile £35,000 £33,750 £32,750
90th Percentile £38,750 £40,000 £40,000
UK median annual salary £29,500 £29,000 £27,000
% change year-on-year +1.72% +7.41% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 47,438 45,157 44,511
% of permanent jobs with a recognized job title 90.75% 92.74% 95.08%
Number of salaries quoted 29,825 23,798 34,760
10th Percentile £28,675 £33,235 £31,250
25th Percentile £36,750 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -2.04%
75th Percentile £75,000 £78,750 £78,750
90th Percentile £95,000 £97,500 £97,500
UK median annual salary £55,000 £60,000 £58,500
% change year-on-year -8.33% +2.56% -2.50%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 6 January 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 6 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +92 95 £29,500 +0.85% 7
London +33 62 £36,750 +5.00% 3
North of England -48 29 £29,000 +9.43% 11
Yorkshire -41 15 £29,750 +23.96% 4
North West -11 13 £29,000 +4.13% 7
East of England +5 11 £28,000 +7.69% 5
Midlands -19 11 £25,000 - 7
South West -67 11 £36,500 +21.67% 4
East Midlands -24 10 £27,375 +9.50% 1
West Midlands +12 1 £25,000 -26.47% 6
North East 0 1 £26,000 -5.45%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 6 January 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 176 (70.97%) Microsoft 365
2 162 (65.32%) Microsoft
3 161 (64.92%) Customer Service
4 143 (57.66%) ITIL
5 136 (54.84%) Microsoft Office
6 121 (48.79%) ITSM
7 116 (46.77%) ServiceNow
8 103 (41.53%) Microsoft Certification
9 101 (40.73%) AWS
9 101 (40.73%) AWS Certification
9 101 (40.73%) MCSE
10 84 (33.87%) Degree
10 84 (33.87%) Performance Metrics
11 83 (33.47%) QA
12 77 (31.05%) Windows
13 63 (25.40%) Active Directory
14 27 (10.89%) Continuous Improvement
15 26 (10.48%) Mentoring
16 24 (9.68%) SLA
17 21 (8.47%) A+ Certification
17 21 (8.47%) Android
17 21 (8.47%) Azure
18 20 (8.06%) Apple iOS
18 20 (8.06%) Problem-Solving
18 20 (8.06%) SCCM
19 19 (7.66%) Customer Experience
19 19 (7.66%) VMware
19 19 (7.66%) VMware Infrastructure
20 18 (7.26%) Business Continuity
20 18 (7.26%) Remote Desktop

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 10 (4.03%) SharePoint
2 6 (2.42%) Microsoft Exchange
3 1 (0.40%) HCL Notes
3 1 (0.40%) Skype for Business
Applications
1 136 (54.84%) Microsoft Office
2 2 (0.81%) Microsoft Excel
Business Applications
1 2 (0.81%) Sage X3
2 1 (0.40%) Remedy ITSM
Cloud Services
1 176 (70.97%) Microsoft 365
2 101 (40.73%) AWS
3 21 (8.47%) Azure
4 7 (2.82%) Entra ID
5 6 (2.42%) Cloud Computing
5 6 (2.42%) Mimecast
6 5 (2.02%) Power Platform
6 5 (2.02%) PowerApps
7 4 (1.61%) SaaS
8 1 (0.40%) Azure DevOps
8 1 (0.40%) Azure Monitor
8 1 (0.40%) Azure Sentinel
8 1 (0.40%) Dynamics 365
8 1 (0.40%) IaaS
8 1 (0.40%) PaaS
Communications & Networking
1 18 (7.26%) Remote Desktop
2 7 (2.82%) TCP/IP
2 7 (2.82%) VPN
3 5 (2.02%) Firewall
4 4 (1.61%) DNS
4 4 (1.61%) Internet
5 3 (1.21%) DHCP
5 3 (1.21%) LAN
5 3 (1.21%) WAN
5 3 (1.21%) Wireless
6 1 (0.40%) Broadband
6 1 (0.40%) Skype
6 1 (0.40%) WLAN
Development Applications
1 4 (1.61%) JIRA
General
1 133 (53.63%) Social Skills
2 105 (42.34%) French Language
3 95 (38.31%) Swedish Language
4 25 (10.08%) Finance
5 14 (5.65%) Documentation Skills
5 14 (5.65%) Organisational Skills
6 12 (4.84%) Law
7 10 (4.03%) Retail
8 6 (2.42%) Legal
9 5 (2.02%) Analytical Skills
9 5 (2.02%) Inclusion and Diversity
9 5 (2.02%) Public Sector
10 3 (1.21%) Back Office
10 3 (1.21%) Manufacturing
11 2 (0.81%) Police
12 1 (0.40%) Electronics
12 1 (0.40%) Local Government
12 1 (0.40%) Marketing
12 1 (0.40%) Telecoms
Libraries, Frameworks & Software Standards
1 7 (2.82%) EDI
2 1 (0.40%) ADO
Miscellaneous
1 7 (2.82%) Onboarding
2 5 (2.02%) Data Centre
3 4 (1.61%) Driving Licence
3 4 (1.61%) Self-Motivation
4 2 (0.81%) Life Science
4 2 (0.81%) Management Information System
4 2 (0.81%) Renewable Energy
5 1 (0.40%) Hybrid Cloud
5 1 (0.40%) Mobile App
5 1 (0.40%) Sports Betting
Operating Systems
1 77 (31.05%) Windows
2 21 (8.47%) Android
3 20 (8.06%) Apple iOS
4 18 (7.26%) Windows 10
5 2 (0.81%) Windows Server
6 1 (0.40%) Linux
6 1 (0.40%) Mac OS
6 1 (0.40%) Red Hat Enterprise Linux
6 1 (0.40%) SUSE
6 1 (0.40%) Windows Server 2019
Processes & Methodologies
1 161 (64.92%) Customer Service
2 143 (57.66%) ITIL
3 121 (48.79%) ITSM
4 84 (33.87%) Performance Metrics
5 27 (10.89%) Continuous Improvement
6 26 (10.48%) Mentoring
7 20 (8.06%) Problem-Solving
8 19 (7.66%) Customer Experience
9 18 (7.26%) Business Continuity
10 11 (4.44%) Incident Management
11 7 (2.82%) Agile
11 7 (2.82%) Service Delivery
11 7 (2.82%) Service Management
12 6 (2.42%) Coaching
12 6 (2.42%) Collaborative Culture
12 6 (2.42%) Creative Thinking
12 6 (2.42%) Workflow
13 5 (2.02%) Asset Management
13 5 (2.02%) Problem Management
13 5 (2.02%) Ticket Management
Programming Languages
1 3 (1.21%) PowerShell
2 1 (0.40%) Bicep
Qualifications
1 103 (41.53%) Microsoft Certification
2 101 (40.73%) AWS Certification
2 101 (40.73%) MCSE
3 84 (33.87%) Degree
4 21 (8.47%) A+ Certification
5 3 (1.21%) ITIL Certification
5 3 (1.21%) ITIL Foundation Certificate
5 3 (1.21%) Security Cleared
6 2 (0.81%) SC Cleared
7 1 (0.40%) Azure Certification
7 1 (0.40%) BPSS Clearance
7 1 (0.40%) DV Cleared
Quality Assurance & Compliance
1 83 (33.47%) QA
2 24 (9.68%) SLA
3 2 (0.81%) Sarbanes-Oxley
4 1 (0.40%) GDPR
System Software
1 63 (25.40%) Active Directory
2 19 (7.66%) VMware Infrastructure
3 2 (0.81%) Virtual Desktop
3 2 (0.81%) Virtual Machines
4 1 (0.40%) Hyper-V
Systems Management
1 20 (8.06%) SCCM
2 9 (3.63%) Microsoft Intune
3 3 (1.21%) Single Sign-On
4 1 (0.40%) SCOM
4 1 (0.40%) Terraform
Vendors
1 162 (65.32%) Microsoft
2 116 (46.77%) ServiceNow
3 19 (7.66%) VMware
4 7 (2.82%) Sophos
5 6 (2.42%) Citrix
6 4 (1.61%) ConnectWise
7 2 (0.81%) Cisco
7 2 (0.81%) Meraki
7 2 (0.81%) Sage
7 2 (0.81%) Zscaler
8 1 (0.40%) Aruba
8 1 (0.40%) CrowdStrike
8 1 (0.40%) Draytek
8 1 (0.40%) Fortinet
8 1 (0.40%) Lotus
8 1 (0.40%) Proofpoint
8 1 (0.40%) Remedy
8 1 (0.40%) SAP