Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 19 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 Sep 2025
Same period 2024 Same period 2023
Rank 458 384 386
Rank change year-on-year -74 +2 +98
Permanent jobs requiring a Service Desk Analyst 190 446 378
As % of all permanent jobs advertised in England 0.44% 0.65% 0.70%
As % of the Job Titles category 0.49% 0.68% 0.74%
Number of salaries quoted 115 247 330
10th Percentile £25,300 £22,000 £21,250
25th Percentile £26,972 £24,000 £23,500
Median annual salary (50th Percentile) £30,000 £27,500 £27,500
Median % change year-on-year +9.09% - +3.77%
75th Percentile £38,750 £31,000 £33,750
90th Percentile £46,500 £39,250 £37,500
UK median annual salary £30,000 £27,500 £27,054
% change year-on-year +9.09% +1.65% +4.05%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 39,062 65,780 50,933
% of permanent jobs with a recognized job title 90.41% 95.18% 94.11%
Number of salaries quoted 23,453 39,747 39,411
10th Percentile £28,300 £30,000 £32,500
25th Percentile £36,250 £40,000 £45,000
Median annual salary (50th Percentile) £55,000 £55,000 £60,000
Median % change year-on-year - -8.33% -
75th Percentile £75,000 £75,000 £80,000
90th Percentile £95,000 £93,750 £100,000
UK median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 19 September 2025.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 19 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +56 55 £40,500 +12.50% 9
South East +43 55 £30,000 +11.11% 23
North of England -67 32 £27,500 +12.24% 22
Yorkshire -26 19 £27,500 +14.23% 16
Midlands +11 15 £26,000 - 18
South West +2 15 £29,250 -2.50% 6
East Midlands +14 11 £25,875 -8.41% 16
North West -42 11 £29,000 +19.59% 6
East of England -48 9 £31,625 +17.13% 16
West Midlands +20 4 £26,250 +5.00% 2
North East +7 2 £25,000 +2.04%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 19 September 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 133 (70.00%) Microsoft 365
2 130 (68.42%) Microsoft
3 108 (56.84%) ITIL
4 100 (52.63%) Social Skills
5 92 (48.42%) Customer Service
6 89 (46.84%) Microsoft Office
7 80 (42.11%) Active Directory
8 73 (38.42%) Windows
9 65 (34.21%) ITSM
10 58 (30.53%) ServiceNow
11 51 (26.84%) Microsoft Certification
12 43 (22.63%) MCSE
12 43 (22.63%) French Language
12 43 (22.63%) Swedish Language
12 43 (22.63%) AWS
12 43 (22.63%) AWS Certification
13 42 (22.11%) Problem-Solving
14 36 (18.95%) Degree
14 36 (18.95%) SLA
14 36 (18.95%) Azure
15 31 (16.32%) Microsoft Intune
16 30 (15.79%) Microsoft Exchange
17 27 (14.21%) A+ Certification
18 26 (13.68%) Performance Metrics
19 25 (13.16%) VMware
19 25 (13.16%) QA
20 23 (12.11%) VMware Infrastructure
21 22 (11.58%) Finance
21 22 (11.58%) Mentoring
21 22 (11.58%) Windows 10

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (15.79%) Microsoft Exchange
2 12 (6.32%) SharePoint
3 2 (1.05%) HCL Notes
4 1 (0.53%) Skype for Business
Applications
1 89 (46.84%) Microsoft Office
2 10 (5.26%) Microsoft Excel
3 7 (3.68%) Microsoft PowerPoint
Business Applications
1 1 (0.53%) assyst
1 1 (0.53%) NetSuite
Cloud Services
1 133 (70.00%) Microsoft 365
2 43 (22.63%) AWS
3 36 (18.95%) Azure
4 15 (7.89%) Entra ID
5 8 (4.21%) OneDrive
6 4 (2.11%) Power Platform
6 4 (2.11%) PowerApps
7 2 (1.05%) Dynamics 365
7 2 (1.05%) Mimecast
8 1 (0.53%) Azure DevOps
8 1 (0.53%) Azure Monitor
8 1 (0.53%) Azure Sentinel
8 1 (0.53%) Google Workspace
8 1 (0.53%) IaaS
8 1 (0.53%) Microsoft Copilot
8 1 (0.53%) PaaS
8 1 (0.53%) SaaS
Communications & Networking
1 19 (10.00%) Remote Desktop
2 9 (4.74%) TCP/IP
3 7 (3.68%) DNS
4 6 (3.16%) DHCP
5 5 (2.63%) Firewall
5 5 (2.63%) VPN
6 4 (2.11%) WebEx
6 4 (2.11%) Wireless
7 3 (1.58%) Internet
7 3 (1.58%) LAN
7 3 (1.58%) WAN
8 2 (1.05%) VLAN
8 2 (1.05%) VoIP
9 1 (0.53%) Bluetooth
9 1 (0.53%) Broadband
9 1 (0.53%) Network Security
9 1 (0.53%) Softphone
9 1 (0.53%) Wi-Fi
Database & Business Intelligence
1 2 (1.05%) Azure SQL Data Warehouse
1 2 (1.05%) Data Warehouse
1 2 (1.05%) DTS
Development Applications
1 3 (1.58%) JIRA
General
1 100 (52.63%) Social Skills
2 43 (22.63%) French Language
2 43 (22.63%) Swedish Language
3 22 (11.58%) Finance
4 16 (8.42%) Documentation Skills
5 10 (5.26%) Inclusion and Diversity
5 10 (5.26%) Public Sector
5 10 (5.26%) Retail
6 9 (4.74%) Law
7 7 (3.68%) Analytical Skills
8 6 (3.16%) Organisational Skills
9 5 (2.63%) Legal
10 4 (2.11%) Back Office
11 3 (1.58%) Manufacturing
11 3 (1.58%) Marketing
12 2 (1.05%) Electronics
12 2 (1.05%) Telecoms
13 1 (0.53%) Games
13 1 (0.53%) Local Government
13 1 (0.53%) Police
Libraries, Frameworks & Software Standards
1 5 (2.63%) EDI
2 1 (0.53%) ADO
Miscellaneous
1 9 (4.74%) Onboarding
2 8 (4.21%) Self-Motivation
3 6 (3.16%) Data Centre
3 6 (3.16%) Driving Licence
4 2 (1.05%) Blackberry
4 2 (1.05%) Hybrid Cloud
4 2 (1.05%) Management Information System
4 2 (1.05%) Video Conferencing
5 1 (0.53%) iPhone
5 1 (0.53%) Mobile App
5 1 (0.53%) Mobile Computing
5 1 (0.53%) Team-Oriented Environment
Operating Systems
1 73 (38.42%) Windows
2 22 (11.58%) Windows 10
3 13 (6.84%) Windows Server
4 6 (3.16%) Android
5 5 (2.63%) Apple iOS
6 4 (2.11%) Mac OS
7 1 (0.53%) Linux
7 1 (0.53%) Red Hat Enterprise Linux
7 1 (0.53%) SUSE
7 1 (0.53%) Windows Server 2019
Processes & Methodologies
1 108 (56.84%) ITIL
2 92 (48.42%) Customer Service
3 65 (34.21%) ITSM
4 42 (22.11%) Problem-Solving
5 26 (13.68%) Performance Metrics
6 22 (11.58%) Mentoring
7 18 (9.47%) Business Continuity
8 17 (8.95%) Continuous Improvement
9 16 (8.42%) Problem Management
10 14 (7.37%) Change Management
11 9 (4.74%) Service Delivery
11 9 (4.74%) Service Management
12 8 (4.21%) Asset Management
13 7 (3.68%) Logistics
13 7 (3.68%) Ticket Management
14 6 (3.16%) B2B
14 6 (3.16%) Collaborative Culture
14 6 (3.16%) Time Management
15 5 (2.63%) Information Security
15 5 (2.63%) Process Improvement
Programming Languages
1 3 (1.58%) PowerShell
2 1 (0.53%) Bicep
Qualifications
1 51 (26.84%) Microsoft Certification
2 43 (22.63%) AWS Certification
2 43 (22.63%) MCSE
3 36 (18.95%) Degree
4 27 (14.21%) A+ Certification
5 4 (2.11%) SC Cleared
5 4 (2.11%) Security Cleared
6 3 (1.58%) ITIL Certification
6 3 (1.58%) ITIL Foundation Certificate
6 3 (1.58%) MCDST
7 2 (1.05%) BPSS Clearance
7 2 (1.05%) CIPD
7 2 (1.05%) CompTIA Security+
7 2 (1.05%) MOS
8 1 (0.53%) Azure Certification
8 1 (0.53%) Computer Science Degree
8 1 (0.53%) MCSA
8 1 (0.53%) Network+ Certification
Quality Assurance & Compliance
1 36 (18.95%) SLA
2 25 (13.16%) QA
3 1 (0.53%) Accessibility
3 1 (0.53%) GDPR
3 1 (0.53%) Sarbanes-Oxley
System Software
1 80 (42.11%) Active Directory
2 23 (12.11%) VMware Infrastructure
3 6 (3.16%) Virtual Desktop
4 3 (1.58%) Virtual Machines
5 2 (1.05%) Hyper-V
Systems Management
1 31 (16.32%) Microsoft Intune
2 13 (6.84%) SCCM
3 1 (0.53%) DameWare
3 1 (0.53%) SCOM
3 1 (0.53%) Single Sign-On
3 1 (0.53%) Terraform
Vendors
1 130 (68.42%) Microsoft
2 58 (30.53%) ServiceNow
3 25 (13.16%) VMware
4 17 (8.95%) Cisco
5 14 (7.37%) Meraki
6 6 (3.16%) Citrix
7 4 (2.11%) Apple
7 4 (2.11%) ConnectWise
7 4 (2.11%) HP
8 2 (1.05%) Adobe
8 2 (1.05%) Dell
8 2 (1.05%) Draytek
8 2 (1.05%) Fortinet
8 2 (1.05%) iManage
8 2 (1.05%) Intapp
8 2 (1.05%) Lotus
8 2 (1.05%) SAP
8 2 (1.05%) Sophos
9 1 (0.53%) Google
9 1 (0.53%) Salesforce