Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 5 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Aug 2026
Same period 2025 Same period 2024
Rank 415 474 426
Rank change year-on-year +59 -48 -19
Permanent jobs requiring a Service Desk Analyst 366 182 405
As % of all permanent jobs in England 0.40% 0.42% 0.56%
As % of the Job Titles category 0.42% 0.46% 0.59%
Number of salaries quoted 225 148 310
10th Percentile £25,125 £25,350 £22,000
25th Percentile £27,500 £26,250 £23,750
Median annual salary (50th Percentile) £30,000 £29,250 £26,500
Median % change year-on-year +2.56% +10.38% -3.64%
75th Percentile £31,000 £35,080 £30,688
90th Percentile £35,000 £42,875 £36,500
UK median annual salary £30,000 £29,500 £27,000
% change year-on-year +1.69% +9.26% -0.39%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 87,174 39,531 69,172
% of permanent jobs with a recognized job title 94.21% 90.70% 94.80%
Number of salaries quoted 61,224 23,934 47,658
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,019 £75,000 £72,500
90th Percentile £97,500 £96,250 £92,500
UK median annual salary £55,000 £55,000 £55,000
% change year-on-year - - -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 5 August 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 5 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +26 111 £30,000 +9.09% 11
North West +53 73 £30,000 +7.15% 9
South West -8 66 £30,000 +5.26% 1
East of England +14 55 £30,000 +11.11% 8
South East -9 50 £28,250 -5.83% 8
Midlands -16 40 £29,000 +7.41% 6
West Midlands -3 33 £30,000 +20.00% 4
Yorkshire -23 31 £28,000 +1.82% 1
London -78 31 £33,000 -5.71% 5
East Midlands -34 7 £27,500 +1.85% 2
North East -49 7 £26,000 +4.00% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 5 August 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 156 (42.62%) Microsoft 365
2 154 (42.08%) Customer Service
3 152 (41.53%) Microsoft
4 134 (36.61%) ITIL
5 111 (30.33%) Microsoft Office
6 101 (27.60%) ITSM
7 95 (25.96%) Degree
8 91 (24.86%) ServiceNow
9 81 (22.13%) AWS
10 74 (20.22%) QA
10 74 (20.22%) Windows
11 73 (19.95%) Microsoft Certification
12 72 (19.67%) AWS Certification
12 72 (19.67%) MCSE
12 72 (19.67%) Performance Metrics
13 59 (16.12%) Active Directory
14 54 (14.75%) Problem-Solving
15 36 (9.84%) Windows 10
16 28 (7.65%) SLA
17 25 (6.83%) Azure
17 25 (6.83%) Incident Management
18 23 (6.28%) Service Management
19 22 (6.01%) Service Delivery
20 21 (5.74%) Microsoft Intune
21 20 (5.46%) Mentoring
22 18 (4.92%) SCCM
23 17 (4.64%) Change Management
23 17 (4.64%) Entra ID
23 17 (4.64%) VPN
24 15 (4.10%) Customer Experience

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 15 (4.10%) Microsoft Exchange
2 13 (3.55%) SharePoint
Applications
1 111 (30.33%) Microsoft Office
2 7 (1.91%) Microsoft Excel
3 4 (1.09%) Chatbot
4 3 (0.82%) Microsoft PowerPoint
5 1 (0.27%) Acrobat
Business Applications
1 6 (1.64%) Dynamics NAV
2 2 (0.55%) Carpe Diem
2 2 (0.55%) Elite 3E
3 1 (0.27%) Remedy ITSM
Cloud Services
1 156 (42.62%) Microsoft 365
2 81 (22.13%) AWS
3 25 (6.83%) Azure
4 17 (4.64%) Entra ID
5 8 (2.19%) Power Platform
5 8 (2.19%) PowerApps
6 5 (1.37%) SaaS
7 3 (0.82%) Amazon CloudWatch
7 3 (0.82%) Cloud Computing
7 3 (0.82%) Mimecast
8 1 (0.27%) Azure Sentinel
8 1 (0.27%) OneDrive
Communications & Networking
1 17 (4.64%) VPN
2 14 (3.83%) DNS
3 12 (3.28%) DHCP
4 11 (3.01%) TCP/IP
5 8 (2.19%) SSL
6 7 (1.91%) Wireless
7 6 (1.64%) Broadband
7 6 (1.64%) LAN
8 4 (1.09%) 4G
8 4 (1.09%) HTTP
8 4 (1.09%) WAN
8 4 (1.09%) Wi-Fi
9 3 (0.82%) Firewall
10 2 (0.55%) SMTP
10 2 (0.55%) SSH
10 2 (0.55%) VoIP
11 1 (0.27%) DKIM
11 1 (0.27%) DMARC
11 1 (0.27%) Internet
Database & Business Intelligence
1 2 (0.55%) SQL Server
2 1 (0.27%) Geospatial Data
Development Applications
1 15 (4.10%) JIRA
General
1 148 (40.44%) Social Skills
2 51 (13.93%) Swedish Language
3 27 (7.38%) French Language
4 22 (6.01%) Retail
5 19 (5.19%) Finance
5 19 (5.19%) Games
6 10 (2.73%) Law
6 10 (2.73%) Organisational Skills
7 9 (2.46%) Analytical Skills
7 9 (2.46%) Legal
8 6 (1.64%) Documentation Skills
9 5 (1.37%) Inclusion and Diversity
10 3 (0.82%) Automotive
11 2 (0.55%) Aerospace
11 2 (0.55%) Manufacturing
11 2 (0.55%) Telecoms
12 1 (0.27%) Advertising
12 1 (0.27%) German Language
12 1 (0.27%) Italian Language
12 1 (0.27%) Portuguese Language
Libraries, Frameworks & Software Standards
1 3 (0.82%) Elastic Stack
1 3 (0.82%) Kafka
1 3 (0.82%) REST
Miscellaneous
1 22 (6.01%) Onboarding
2 6 (1.64%) EPoS
3 5 (1.37%) Driving Licence
3 5 (1.37%) Self-Motivation
4 3 (0.82%) Analytical Mindset
4 3 (0.82%) Video Conferencing
5 2 (0.55%) Linux Command Line
6 1 (0.27%) Blackberry
6 1 (0.27%) Data Centre
6 1 (0.27%) PropTech
6 1 (0.27%) Smartphone
Operating Systems
1 74 (20.22%) Windows
2 36 (9.84%) Windows 10
3 10 (2.73%) Windows Server
4 9 (2.46%) Android
5 7 (1.91%) Apple iOS
6 2 (0.55%) Linux
7 1 (0.27%) Mac OS
7 1 (0.27%) Windows Server 2016
7 1 (0.27%) Windows Server 2019
Processes & Methodologies
1 154 (42.08%) Customer Service
2 134 (36.61%) ITIL
3 101 (27.60%) ITSM
4 72 (19.67%) Performance Metrics
5 54 (14.75%) Problem-Solving
6 25 (6.83%) Incident Management
7 23 (6.28%) Service Management
8 22 (6.01%) Service Delivery
9 20 (5.46%) Mentoring
10 17 (4.64%) Change Management
11 15 (4.10%) Customer Experience
12 14 (3.83%) Continuous Improvement
13 12 (3.28%) Problem Management
14 11 (3.01%) Collaborative Working
15 9 (2.46%) Asset Management
15 9 (2.46%) Ticket Management
16 8 (2.19%) Agile
16 8 (2.19%) Application Packaging
16 8 (2.19%) Computer Science
16 8 (2.19%) Cybersecurity
Programming Languages
1 8 (2.19%) SQL
2 4 (1.09%) JavaScript
2 4 (1.09%) PowerShell
Qualifications
1 95 (25.96%) Degree
2 73 (19.95%) Microsoft Certification
3 72 (19.67%) AWS Certification
3 72 (19.67%) MCSE
4 9 (2.46%) Security Cleared
5 6 (1.64%) SC Cleared
6 5 (1.37%) A+ Certification
7 4 (1.09%) DV Cleared
8 1 (0.27%) ITIL Certification
Quality Assurance & Compliance
1 74 (20.22%) QA
2 28 (7.65%) SLA
3 2 (0.55%) Data Quality
4 1 (0.27%) Accessibility
System Software
1 59 (16.12%) Active Directory
2 2 (0.55%) Samba
Systems Management
1 21 (5.74%) Microsoft Intune
2 18 (4.92%) SCCM
3 3 (0.82%) Kibana
4 1 (0.27%) Jamf Pro
Vendors
1 152 (41.53%) Microsoft
2 91 (24.86%) ServiceNow
3 7 (1.91%) Palo Alto
3 7 (1.91%) Qualys
4 4 (1.09%) SAP
4 4 (1.09%) Starlink
5 3 (0.82%) Cisco
5 3 (0.82%) iManage
5 3 (0.82%) Intapp
5 3 (0.82%) Litera
5 3 (0.82%) Sophos
6 2 (0.55%) Citrix
6 2 (0.55%) DocuSign
6 2 (0.55%) HighQ
6 2 (0.55%) IBM
7 1 (0.27%) Adobe
7 1 (0.27%) Remedy