Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 1 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Apr 2026
Same period 2025 Same period 2024
Rank 395 402 351
Rank change year-on-year +7 -51 +81
Permanent jobs requiring a Service Desk Analyst 275 213 588
As % of all permanent jobs in England 0.39% 0.58% 0.75%
As % of the Job Titles category 0.42% 0.65% 0.80%
Number of salaries quoted 133 181 493
10th Percentile £26,000 £23,500 £21,375
25th Percentile £28,000 £25,500 £23,500
Median annual salary (50th Percentile) £30,000 £28,250 £26,500
Median % change year-on-year +6.19% +6.60% -1.85%
75th Percentile £33,750 £34,000 £31,000
90th Percentile £35,000 £37,500 £38,750
UK median annual salary £30,000 £28,358 £27,000
% change year-on-year +5.79% +5.03% +1.89%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 64,914 32,868 73,783
% of permanent jobs with a recognized job title 92.18% 89.93% 94.38%
Number of salaries quoted 42,649 21,136 57,579
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £43,000 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.71%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £92,159
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 1 April 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 1 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +36 83 £29,500 +1.72% 8
London -24 58 £34,000 +4.62% 6
North of England -53 44 £28,000 +3.70% 19
North West -18 27 £32,500 +16.07% 14
South West -33 22 £30,500 +1.67% 8
Midlands -60 20 £28,000 +7.69% 3
East of England -25 17 £30,000 +15.38% 7
Yorkshire -56 13 £25,500 -3.77% 4
East Midlands -71 11 £30,000 +15.38%
West Midlands -15 9 £26,000 -23.53% 3
North East -24 4 £26,000 -7.14% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 1 April 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 155 (56.36%) Microsoft 365
2 149 (54.18%) Customer Service
3 130 (47.27%) Microsoft
4 109 (39.64%) ITIL
4 109 (39.64%) Microsoft Office
5 99 (36.00%) ITSM
6 93 (33.82%) ServiceNow
7 82 (29.82%) Degree
8 78 (28.36%) Windows
9 75 (27.27%) Microsoft Certification
10 72 (26.18%) MCSE
11 71 (25.82%) Performance Metrics
12 70 (25.45%) AWS
12 70 (25.45%) AWS Certification
12 70 (25.45%) QA
13 57 (20.73%) Active Directory
14 32 (11.64%) Continuous Improvement
15 27 (9.82%) Windows 10
16 26 (9.45%) SCCM
17 24 (8.73%) Problem-Solving
18 23 (8.36%) Android
19 22 (8.00%) SLA
20 20 (7.27%) Apple iOS
21 18 (6.55%) Azure
21 18 (6.55%) Incident Management
21 18 (6.55%) Microsoft Intune
22 17 (6.18%) Customer Experience
23 16 (5.82%) Mentoring
24 14 (5.09%) SharePoint
25 12 (4.36%) VPN

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (5.09%) SharePoint
2 9 (3.27%) Microsoft Exchange
Applications
1 109 (39.64%) Microsoft Office
2 4 (1.45%) Chatbot
3 2 (0.73%) Microsoft Excel
3 2 (0.73%) Microsoft PowerPoint
Business Applications
1 2 (0.73%) Sage X3
2 1 (0.36%) Elite 3E
2 1 (0.36%) Remedy ITSM
Cloud Services
1 155 (56.36%) Microsoft 365
2 70 (25.45%) AWS
3 18 (6.55%) Azure
4 8 (2.91%) Power Platform
4 8 (2.91%) PowerApps
5 6 (2.18%) Entra ID
5 6 (2.18%) Mimecast
6 3 (1.09%) Cloud Computing
7 1 (0.36%) SaaS
Communications & Networking
1 12 (4.36%) VPN
2 6 (2.18%) TCP/IP
3 5 (1.82%) Firewall
3 5 (1.82%) Wireless
4 4 (1.45%) DHCP
4 4 (1.45%) DNS
5 3 (1.09%) 4G
5 3 (1.09%) Broadband
5 3 (1.09%) LAN
5 3 (1.09%) WAN
6 2 (0.73%) SSL
6 2 (0.73%) WebEx
6 2 (0.73%) Wi-Fi
7 1 (0.36%) DKIM
7 1 (0.36%) DMARC
7 1 (0.36%) Skype
7 1 (0.36%) WLAN
Development Applications
1 3 (1.09%) JIRA
General
1 114 (41.45%) Social Skills
2 76 (27.64%) French Language
3 42 (15.27%) Swedish Language
4 22 (8.00%) Finance
5 11 (4.00%) Law
5 11 (4.00%) Legal
6 10 (3.64%) Organisational Skills
7 8 (2.91%) Analytical Skills
7 8 (2.91%) Retail
8 5 (1.82%) Documentation Skills
9 4 (1.45%) Manufacturing
10 3 (1.09%) Games
11 2 (0.73%) Inclusion and Diversity
12 1 (0.36%) Advertising
12 1 (0.36%) Back Office
12 1 (0.36%) Police
Libraries, Frameworks & Software Standards
1 4 (1.45%) EDI
Miscellaneous
1 10 (3.64%) Onboarding
2 5 (1.82%) Analytical Mindset
2 5 (1.82%) Video Conferencing
3 3 (1.09%) Self-Motivation
4 2 (0.73%) Driving Licence
4 2 (0.73%) Life Science
4 2 (0.73%) Renewable Energy
5 1 (0.36%) Data Centre
5 1 (0.36%) Enterprise Software
5 1 (0.36%) Management Information System
5 1 (0.36%) Sports Betting
Operating Systems
1 78 (28.36%) Windows
2 27 (9.82%) Windows 10
3 23 (8.36%) Android
4 20 (7.27%) Apple iOS
5 2 (0.73%) Windows Server
Processes & Methodologies
1 149 (54.18%) Customer Service
2 109 (39.64%) ITIL
3 99 (36.00%) ITSM
4 71 (25.82%) Performance Metrics
5 32 (11.64%) Continuous Improvement
6 24 (8.73%) Problem-Solving
7 18 (6.55%) Incident Management
8 17 (6.18%) Customer Experience
9 16 (5.82%) Mentoring
10 10 (3.64%) Problem Management
11 8 (2.91%) Application Packaging
11 8 (2.91%) Asset Management
11 8 (2.91%) Change Management
11 8 (2.91%) Vulnerability Management
12 7 (2.55%) Coaching
12 7 (2.55%) Knowledge Management
12 7 (2.55%) Project Management
12 7 (2.55%) User Experience
13 6 (2.18%) Process Improvement
13 6 (2.18%) Service Management
Programming Languages
1 2 (0.73%) SQL
2 1 (0.36%) PowerShell
2 1 (0.36%) R
Qualifications
1 82 (29.82%) Degree
2 75 (27.27%) Microsoft Certification
3 72 (26.18%) MCSE
4 70 (25.45%) AWS Certification
5 5 (1.82%) A+ Certification
5 5 (1.82%) Security Cleared
6 4 (1.45%) ITIL Certification
7 3 (1.09%) ITIL Foundation Certificate
8 2 (0.73%) Microsoft Certified Professional
8 2 (0.73%) MOS
9 1 (0.36%) DV Cleared
9 1 (0.36%) MCDST
9 1 (0.36%) SC Cleared
Quality Assurance & Compliance
1 70 (25.45%) QA
2 22 (8.00%) SLA
3 1 (0.36%) GDPR
3 1 (0.36%) ISO/IEC 27001
System Software
1 57 (20.73%) Active Directory
Systems Management
1 26 (9.45%) SCCM
2 18 (6.55%) Microsoft Intune
3 2 (0.73%) Single Sign-On
Vendors
1 130 (47.27%) Microsoft
2 93 (33.82%) ServiceNow
3 7 (2.55%) Palo Alto
3 7 (2.55%) Qualys
4 5 (1.82%) Citrix
5 3 (1.09%) Cisco
5 3 (1.09%) Sophos
5 3 (1.09%) Starlink
6 2 (0.73%) Apple
6 2 (0.73%) IBM
6 2 (0.73%) iManage
6 2 (0.73%) Sage
6 2 (0.73%) Zscaler
7 1 (0.36%) Aderant
7 1 (0.36%) CrowdStrike
7 1 (0.36%) Intapp
7 1 (0.36%) Remedy