Service Desk Analyst Jobs in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £29,000 per year, according to job vacancies posted during the 6 months leading to 1 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 Jul 2025
Same period 2024 Same period 2023
Rank 514 384 452
Rank change year-on-year -130 +68 +87
Permanent jobs requiring a Service Desk Analyst 181 601 506
As % of all permanent jobs advertised in England 0.36% 0.64% 0.64%
As % of the Job Titles category 0.39% 0.67% 0.70%
Number of salaries quoted 154 467 446
10th Percentile £25,000 £22,000 £21,388
25th Percentile £26,250 £23,375 £23,500
Median annual salary (50th Percentile) £29,000 £26,000 £27,000
Median % change year-on-year +11.54% -3.70% +3.85%
75th Percentile £35,000 £30,250 £33,750
90th Percentile £43,375 £35,550 £37,500
UK median annual salary £29,250 £26,000 £26,500
% change year-on-year +12.50% -1.89% +3.92%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 46,001 89,053 72,349
% of permanent jobs with a recognized job title 90.54% 94.65% 91.17%
Number of salaries quoted 25,119 64,627 48,533
10th Percentile £27,750 £28,500 £32,500
25th Percentile £39,000 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,250 £81,250
90th Percentile £95,000 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Analyst in England.

Salary trend for Service Desk Analyst in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 1 July 2025.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 1 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +88 63 £35,000 +7.69% 56
North of England -78 38 £27,500 +14.58% 85
Midlands +20 34 £27,000 -1.82% 47
East Midlands +32 26 £27,000 -4.13% 23
South East +3 20 £30,000 +15.38% 51
North West -56 19 £27,999 +19.14% 39
Yorkshire -1 16 £27,500 +12.24% 35
South West +59 15 £28,500 +3.64% 22
East of England -10 14 £28,500 +6.54% 37
West Midlands +23 8 £26,250 +5.00% 24
North East +19 3 £25,000 +3.09% 12
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 1 July 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 105 (58.01%) Microsoft 365
2 92 (50.83%) Windows
3 89 (49.17%) Microsoft
3 89 (49.17%) Active Directory
4 85 (46.96%) Social Skills
5 80 (44.20%) Customer Service
6 73 (40.33%) ITIL
7 60 (33.15%) Problem-Solving
8 51 (28.18%) Azure
9 41 (22.65%) Microsoft Office
10 36 (19.89%) ITSM
11 33 (18.23%) Microsoft Exchange
11 33 (18.23%) SharePoint
11 33 (18.23%) Microsoft Intune
12 31 (17.13%) Windows 10
13 29 (16.02%) ServiceNow
13 29 (16.02%) Windows Server
14 22 (12.15%) SLA
15 21 (11.60%) Change Management
16 20 (11.05%) Service Management
16 20 (11.05%) Entra ID
17 19 (10.50%) Cisco
18 18 (9.94%) Finance
19 17 (9.39%) OneDrive
19 17 (9.39%) Continuous Improvement
20 16 (8.84%) Degree
21 15 (8.29%) LAN
22 14 (7.73%) Law
22 14 (7.73%) VMware
22 14 (7.73%) Mimecast

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (18.23%) Microsoft Exchange
1 33 (18.23%) SharePoint
2 2 (1.10%) IBM Notes
Applications
1 41 (22.65%) Microsoft Office
2 10 (5.52%) Microsoft PowerPoint
3 6 (3.31%) Microsoft Excel
4 1 (0.55%) Adobe Creative Suite
Business Applications
1 1 (0.55%) assyst
1 1 (0.55%) Carpe Diem
1 1 (0.55%) Dynamics CRM
1 1 (0.55%) Elite 3E
1 1 (0.55%) NetSuite
Cloud Services
1 105 (58.01%) Microsoft 365
2 51 (28.18%) Azure
3 20 (11.05%) Entra ID
4 17 (9.39%) OneDrive
5 14 (7.73%) Mimecast
6 6 (3.31%) Cloud Computing
7 2 (1.10%) AWS
8 1 (0.55%) Dynamics 365
8 1 (0.55%) Google Workspace
8 1 (0.55%) Microsoft Copilot
8 1 (0.55%) Power Platform
8 1 (0.55%) Rubrik
Communications & Networking
1 15 (8.29%) LAN
2 13 (7.18%) DHCP
2 13 (7.18%) DNS
2 13 (7.18%) TCP/IP
3 12 (6.63%) VPN
4 10 (5.52%) WAN
4 10 (5.52%) Wireless
5 7 (3.87%) Firewall
6 5 (2.76%) WebEx
7 4 (2.21%) Remote Desktop
7 4 (2.21%) VLAN
7 4 (2.21%) VoIP
8 2 (1.10%) Cisco IOS
8 2 (1.10%) Internet
8 2 (1.10%) IP Telephony
8 2 (1.10%) SAN
9 1 (0.55%) Bluetooth
9 1 (0.55%) Network Security
9 1 (0.55%) Softphone
9 1 (0.55%) Wi-Fi
Database & Business Intelligence
1 3 (1.66%) Azure SQL Data Warehouse
1 3 (1.66%) Data Warehouse
2 2 (1.10%) DTS
3 1 (0.55%) Power BI
3 1 (0.55%) SQL Server
Development Applications
1 1 (0.55%) JIRA
General
1 85 (46.96%) Social Skills
2 18 (9.94%) Finance
3 14 (7.73%) Law
4 12 (6.63%) Inclusion and Diversity
5 9 (4.97%) Retail
6 6 (3.31%) Legal
6 6 (3.31%) Organisational Skills
6 6 (3.31%) Public Sector
7 5 (2.76%) Analytical Skills
8 4 (2.21%) Local Government
9 3 (1.66%) Manufacturing
9 3 (1.66%) Marketing
10 2 (1.10%) Automotive
10 2 (1.10%) Back Office
10 2 (1.10%) Documentation Skills
10 2 (1.10%) Electronics
10 2 (1.10%) Telecoms
11 1 (0.55%) Financial Institution
11 1 (0.55%) Games
Libraries, Frameworks & Software Standards
1 5 (2.76%) EDI
2 1 (0.55%) XMPP
Miscellaneous
1 11 (6.08%) Onboarding
2 10 (5.52%) Self-Motivation
3 7 (3.87%) iPhone
3 7 (3.87%) Management Information System
4 5 (2.76%) Driving Licence
4 5 (2.76%) Video Conferencing
5 4 (2.21%) Blackberry
5 4 (2.21%) Fat Client
5 4 (2.21%) Thin Client
6 3 (1.66%) Data Centre
7 2 (1.10%) iPad
7 2 (1.10%) Smartphone
8 1 (0.55%) Analytical Mindset
8 1 (0.55%) CMDB
8 1 (0.55%) Handset
8 1 (0.55%) Hedge funds
8 1 (0.55%) Hybrid Cloud
8 1 (0.55%) Mobile Computing
8 1 (0.55%) Replication
8 1 (0.55%) Team-Oriented Environment
Operating Systems
1 92 (50.83%) Windows
2 31 (17.13%) Windows 10
3 29 (16.02%) Windows Server
4 8 (4.42%) Android
5 6 (3.31%) Mac OS
6 5 (2.76%) Apple iOS
7 2 (1.10%) Linux
7 2 (1.10%) Mac OS X
7 2 (1.10%) Windows 7
8 1 (0.55%) Windows Server 2012
8 1 (0.55%) Windows Server 2019
Processes & Methodologies
1 80 (44.20%) Customer Service
2 73 (40.33%) ITIL
3 60 (33.15%) Problem-Solving
4 36 (19.89%) ITSM
5 21 (11.60%) Change Management
6 20 (11.05%) Service Management
7 17 (9.39%) Continuous Improvement
8 13 (7.18%) Service Delivery
9 12 (6.63%) Problem Management
10 11 (6.08%) Incident Management
11 9 (4.97%) Mentoring
11 9 (4.97%) Time Management
12 7 (3.87%) Agile
13 6 (3.31%) Asset Management
13 6 (3.31%) Chat Support
13 6 (3.31%) Coaching
13 6 (3.31%) Customer Experience
13 6 (3.31%) Workflow
14 5 (2.76%) Case Management
14 5 (2.76%) Creative Thinking
Programming Languages
1 5 (2.76%) SQL
2 2 (1.10%) PowerShell
2 2 (1.10%) Python
Qualifications
1 16 (8.84%) Degree
2 11 (6.08%) Microsoft Certification
3 8 (4.42%) A+ Certification
4 5 (2.76%) CIPD
4 5 (2.76%) DBS Check
4 5 (2.76%) MCSA
4 5 (2.76%) MOS
5 4 (2.21%) CompTIA Security+
5 4 (2.21%) ITIL Certification
5 4 (2.21%) ITIL Foundation Certificate
5 4 (2.21%) SC Cleared
5 4 (2.21%) Security Cleared
6 3 (1.66%) MCDST
7 2 (1.10%) BPSS Clearance
7 2 (1.10%) CCNP
7 2 (1.10%) Cisco Certification
8 1 (0.55%) Computer Science Degree
8 1 (0.55%) Network+ Certification
Quality Assurance & Compliance
1 22 (12.15%) SLA
2 2 (1.10%) Accessibility
3 1 (0.55%) GDPR
System Software
1 89 (49.17%) Active Directory
2 9 (4.97%) VMware Infrastructure
3 7 (3.87%) Virtual Desktop
4 5 (2.76%) XenApp
5 2 (1.10%) Hyper-V
6 1 (0.55%) Virtual Machines
Systems Management
1 33 (18.23%) Microsoft Intune
2 7 (3.87%) SCCM
3 1 (0.55%) DameWare
3 1 (0.55%) Jamf Pro
3 1 (0.55%) NetBackup
Vendors
1 89 (49.17%) Microsoft
2 29 (16.02%) ServiceNow
3 19 (10.50%) Cisco
4 14 (7.73%) VMware
5 12 (6.63%) Meraki
6 11 (6.08%) Citrix
7 8 (4.42%) Sophos
8 7 (3.87%) HP
9 4 (2.21%) Apple
10 3 (1.66%) Adobe
10 3 (1.66%) iManage
10 3 (1.66%) Intapp
11 2 (1.10%) Dell
11 2 (1.10%) Freshdesk
11 2 (1.10%) LogicMonitor
11 2 (1.10%) Lotus
11 2 (1.10%) Okta
11 2 (1.10%) Salesforce
11 2 (1.10%) SAP
11 2 (1.10%) Zscaler