Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 20 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Dec 2025
Same period 2024 Same period 2023
Rank 373 354 385
Rank change year-on-year -19 +31 -3
Permanent jobs requiring a Service Desk Analyst 249 386 296
As % of all permanent jobs in England 0.48% 0.76% 0.69%
As % of the Job Titles category 0.53% 0.82% 0.72%
Number of salaries quoted 92 206 262
10th Percentile £25,750 £23,500 £21,250
25th Percentile £28,000 £25,063 £24,038
Median annual salary (50th Percentile) £30,000 £29,000 £27,000
Median % change year-on-year +3.45% +7.41% -
75th Percentile £35,528 £33,750 £32,750
90th Percentile £39,688 £40,000 £39,900
UK median annual salary £30,000 £28,750 £27,000
% change year-on-year +4.35% +6.48% -

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 46,850 47,323 41,068
% of permanent jobs with a recognized job title 90.49% 93.36% 95.07%
Number of salaries quoted 29,378 25,530 32,168
10th Percentile £28,500 £33,000 £31,750
25th Percentile £36,250 £45,000 £43,000
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £78,750 £80,000
90th Percentile £95,000 £97,500 £100,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 20 December 2025.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 20 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +100 90 £29,500 +1.72% 15
London +50 66 £37,500 +7.14% 4
North of England -48 29 £29,000 +9.43% 8
Yorkshire -30 15 £29,750 +23.96% 2
South West -67 14 £35,526 +18.42% 8
North West +1 13 £29,000 +3.57% 6
Midlands -17 11 £25,000 - 8
East of England -1 10 £28,000 +5.66% 6
East Midlands -27 10 £27,375 +9.50% 5
West Midlands +18 1 £25,000 -23.08% 3
North East +3 1 £26,000 -5.45%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 20 December 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 177 (71.08%) Microsoft 365
2 168 (67.47%) Microsoft
3 164 (65.86%) Customer Service
4 148 (59.44%) ITIL
5 138 (55.42%) Microsoft Office
6 121 (48.59%) ITSM
7 116 (46.59%) ServiceNow
8 103 (41.37%) Microsoft Certification
9 101 (40.56%) AWS
9 101 (40.56%) AWS Certification
9 101 (40.56%) MCSE
10 84 (33.73%) Degree
10 84 (33.73%) Performance Metrics
11 83 (33.33%) QA
12 77 (30.92%) Windows
13 66 (26.51%) Active Directory
14 27 (10.84%) SLA
15 26 (10.44%) Mentoring
16 25 (10.04%) Continuous Improvement
17 22 (8.84%) Azure
18 21 (8.43%) A+ Certification
18 21 (8.43%) Android
19 20 (8.03%) Apple iOS
19 20 (8.03%) Customer Experience
19 20 (8.03%) Problem-Solving
19 20 (8.03%) SCCM
20 19 (7.63%) VMware
20 19 (7.63%) VMware Infrastructure
21 18 (7.23%) Business Continuity
21 18 (7.23%) Remote Desktop

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 10 (4.02%) SharePoint
2 9 (3.61%) Microsoft Exchange
3 1 (0.40%) HCL Notes
3 1 (0.40%) Skype for Business
Applications
1 138 (55.42%) Microsoft Office
2 5 (2.01%) Microsoft Excel
Business Applications
1 1 (0.40%) Remedy ITSM
Cloud Services
1 177 (71.08%) Microsoft 365
2 101 (40.56%) AWS
3 22 (8.84%) Azure
4 7 (2.81%) Entra ID
5 6 (2.41%) Cloud Computing
5 6 (2.41%) Mimecast
6 5 (2.01%) Power Platform
6 5 (2.01%) PowerApps
7 4 (1.61%) SaaS
8 1 (0.40%) Azure DevOps
8 1 (0.40%) Azure Monitor
8 1 (0.40%) Azure Sentinel
8 1 (0.40%) Dynamics 365
8 1 (0.40%) IaaS
8 1 (0.40%) PaaS
Communications & Networking
1 18 (7.23%) Remote Desktop
2 7 (2.81%) TCP/IP
3 5 (2.01%) VPN
4 4 (1.61%) DNS
4 4 (1.61%) Internet
4 4 (1.61%) LAN
4 4 (1.61%) WAN
5 3 (1.20%) DHCP
5 3 (1.20%) Firewall
5 3 (1.20%) Wireless
6 1 (0.40%) Broadband
6 1 (0.40%) Skype
6 1 (0.40%) WLAN
Database & Business Intelligence
1 2 (0.80%) DTS
Development Applications
1 4 (1.61%) JIRA
General
1 135 (54.22%) Social Skills
2 105 (42.17%) French Language
3 95 (38.15%) Swedish Language
4 26 (10.44%) Finance
5 15 (6.02%) Organisational Skills
6 14 (5.62%) Documentation Skills
7 13 (5.22%) Law
8 12 (4.82%) Retail
9 9 (3.61%) Inclusion and Diversity
10 8 (3.21%) Public Sector
11 7 (2.81%) Legal
12 5 (2.01%) Analytical Skills
13 3 (1.20%) Back Office
14 2 (0.80%) Police
15 1 (0.40%) Electronics
15 1 (0.40%) Local Government
15 1 (0.40%) Manufacturing
15 1 (0.40%) Marketing
15 1 (0.40%) Telecoms
Libraries, Frameworks & Software Standards
1 8 (3.21%) EDI
2 1 (0.40%) ADO
Miscellaneous
1 9 (3.61%) Onboarding
2 5 (2.01%) Data Centre
2 5 (2.01%) Driving Licence
2 5 (2.01%) Self-Motivation
3 2 (0.80%) Management Information System
4 1 (0.40%) Hybrid Cloud
4 1 (0.40%) Mobile App
4 1 (0.40%) Sports Betting
Operating Systems
1 77 (30.92%) Windows
2 21 (8.43%) Android
3 20 (8.03%) Apple iOS
4 18 (7.23%) Windows 10
5 2 (0.80%) Windows Server
6 1 (0.40%) Linux
6 1 (0.40%) Mac OS
6 1 (0.40%) Red Hat Enterprise Linux
6 1 (0.40%) SUSE
6 1 (0.40%) Windows Server 2019
Processes & Methodologies
1 164 (65.86%) Customer Service
2 148 (59.44%) ITIL
3 121 (48.59%) ITSM
4 84 (33.73%) Performance Metrics
5 26 (10.44%) Mentoring
6 25 (10.04%) Continuous Improvement
7 20 (8.03%) Customer Experience
7 20 (8.03%) Problem-Solving
8 18 (7.23%) Business Continuity
9 11 (4.42%) Incident Management
10 9 (3.61%) Problem Management
11 8 (3.21%) B2B
12 7 (2.81%) Agile
12 7 (2.81%) Service Delivery
13 6 (2.41%) Coaching
13 6 (2.41%) Collaborative Culture
13 6 (2.41%) Creative Thinking
13 6 (2.41%) Information Security
13 6 (2.41%) Service Management
13 6 (2.41%) Workflow
Programming Languages
1 3 (1.20%) PowerShell
2 1 (0.40%) Bicep
Qualifications
1 103 (41.37%) Microsoft Certification
2 101 (40.56%) AWS Certification
2 101 (40.56%) MCSE
3 84 (33.73%) Degree
4 21 (8.43%) A+ Certification
5 5 (2.01%) Security Cleared
6 4 (1.61%) ITIL Certification
6 4 (1.61%) SC Cleared
7 3 (1.20%) ITIL Foundation Certificate
8 1 (0.40%) Azure Certification
8 1 (0.40%) BPSS Clearance
8 1 (0.40%) CIPD
8 1 (0.40%) DV Cleared
Quality Assurance & Compliance
1 83 (33.33%) QA
2 27 (10.84%) SLA
3 2 (0.80%) Sarbanes-Oxley
4 1 (0.40%) GDPR
System Software
1 66 (26.51%) Active Directory
2 19 (7.63%) VMware Infrastructure
3 2 (0.80%) Virtual Desktop
3 2 (0.80%) Virtual Machines
4 1 (0.40%) Hyper-V
Systems Management
1 20 (8.03%) SCCM
2 11 (4.42%) Microsoft Intune
3 3 (1.20%) Single Sign-On
4 1 (0.40%) SCOM
4 1 (0.40%) Terraform
Vendors
1 168 (67.47%) Microsoft
2 116 (46.59%) ServiceNow
3 19 (7.63%) VMware
4 7 (2.81%) Sophos
5 6 (2.41%) Citrix
6 4 (1.61%) Cisco
6 4 (1.61%) ConnectWise
6 4 (1.61%) Meraki
7 1 (0.40%) Aruba
7 1 (0.40%) CrowdStrike
7 1 (0.40%) Draytek
7 1 (0.40%) Fortinet
7 1 (0.40%) Lotus
7 1 (0.40%) Proofpoint
7 1 (0.40%) Remedy
7 1 (0.40%) SAP