Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 25 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Mar 2026
Same period 2025 Same period 2024
Rank 394 381 346
Rank change year-on-year -13 -35 +86
Permanent jobs requiring a Service Desk Analyst 276 229 583
As % of all permanent jobs in England 0.40% 0.62% 0.76%
As % of the Job Titles category 0.44% 0.69% 0.81%
Number of salaries quoted 128 191 489
10th Percentile £25,500 £23,500 £21,254
25th Percentile £28,000 £25,500 £23,500
Median annual salary (50th Percentile) £30,000 £28,000 £26,500
Median % change year-on-year +7.14% +5.66% -1.85%
75th Percentile £33,563 £33,750 £31,250
90th Percentile £35,000 £37,500 £38,800
UK median annual salary £30,000 £28,000 £27,000
% change year-on-year +7.14% +3.70% +1.89%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 62,725 33,153 72,273
% of permanent jobs with a recognized job title 92.03% 90.06% 94.40%
Number of salaries quoted 40,975 20,946 56,648
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £43,750 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.09%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £92,500
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 25 March 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 25 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +38 83 £29,500 - 8
London -16 62 £34,000 +4.62% 6
North of England -56 47 £26,000 -3.70% 19
North West -25 29 £32,500 +16.39% 14
South West -43 20 £31,750 +9.48% 8
Midlands -68 19 £28,500 +9.62% 3
East of England -18 17 £30,000 +15.38% 7
Yorkshire -47 13 £25,500 -3.77% 4
East Midlands -71 11 £30,000 +15.38%
West Midlands -6 8 £26,000 -23.53% 3
North East -23 5 £26,000 -7.14% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 25 March 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 158 (57.25%) Microsoft 365
2 155 (56.16%) Customer Service
3 136 (49.28%) Microsoft
4 111 (40.22%) Microsoft Office
5 110 (39.86%) ITIL
6 101 (36.59%) ITSM
7 99 (35.87%) ServiceNow
8 84 (30.43%) Degree
9 79 (28.62%) Windows
10 77 (27.90%) Microsoft Certification
11 75 (27.17%) MCSE
12 74 (26.81%) Performance Metrics
13 73 (26.45%) AWS
13 73 (26.45%) AWS Certification
13 73 (26.45%) QA
14 60 (21.74%) Active Directory
15 32 (11.59%) Continuous Improvement
16 30 (10.87%) Windows 10
17 29 (10.51%) SCCM
18 25 (9.06%) Problem-Solving
19 24 (8.70%) Android
20 21 (7.61%) Azure
20 21 (7.61%) Incident Management
21 20 (7.25%) Apple iOS
22 19 (6.88%) Mentoring
22 19 (6.88%) SLA
23 18 (6.52%) Customer Experience
24 17 (6.16%) SharePoint
25 16 (5.80%) Microsoft Intune
26 12 (4.35%) VPN

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 17 (6.16%) SharePoint
2 7 (2.54%) Microsoft Exchange
Applications
1 111 (40.22%) Microsoft Office
2 4 (1.45%) Chatbot
3 2 (0.72%) Microsoft Excel
3 2 (0.72%) Microsoft PowerPoint
Business Applications
1 2 (0.72%) Sage X3
2 1 (0.36%) Elite 3E
2 1 (0.36%) Remedy ITSM
Cloud Services
1 158 (57.25%) Microsoft 365
2 73 (26.45%) AWS
3 21 (7.61%) Azure
4 10 (3.62%) Mimecast
5 7 (2.54%) Cloud Computing
5 7 (2.54%) Power Platform
5 7 (2.54%) PowerApps
6 5 (1.81%) Entra ID
7 3 (1.09%) SaaS
Communications & Networking
1 12 (4.35%) VPN
2 6 (2.17%) TCP/IP
3 5 (1.81%) DHCP
3 5 (1.81%) DNS
3 5 (1.81%) Wireless
4 3 (1.09%) 4G
4 3 (1.09%) Broadband
4 3 (1.09%) Firewall
4 3 (1.09%) LAN
4 3 (1.09%) WAN
5 2 (0.72%) SSL
5 2 (0.72%) WebEx
5 2 (0.72%) Wi-Fi
6 1 (0.36%) Skype
6 1 (0.36%) WLAN
Development Applications
1 4 (1.45%) JIRA
General
1 115 (41.67%) Social Skills
2 79 (28.62%) French Language
3 45 (16.30%) Swedish Language
4 25 (9.06%) Finance
5 10 (3.62%) Law
5 10 (3.62%) Legal
5 10 (3.62%) Organisational Skills
6 8 (2.90%) Analytical Skills
7 7 (2.54%) Retail
8 5 (1.81%) Documentation Skills
9 4 (1.45%) Manufacturing
10 2 (0.72%) Games
10 2 (0.72%) Inclusion and Diversity
11 1 (0.36%) Back Office
11 1 (0.36%) Police
Libraries, Frameworks & Software Standards
1 4 (1.45%) EDI
Miscellaneous
1 11 (3.99%) Onboarding
2 5 (1.81%) Analytical Mindset
2 5 (1.81%) Video Conferencing
3 3 (1.09%) Self-Motivation
4 2 (0.72%) Driving Licence
4 2 (0.72%) Life Science
4 2 (0.72%) Renewable Energy
5 1 (0.36%) Data Centre
5 1 (0.36%) Enterprise Software
5 1 (0.36%) Management Information System
5 1 (0.36%) Sports Betting
Operating Systems
1 79 (28.62%) Windows
2 30 (10.87%) Windows 10
3 24 (8.70%) Android
4 20 (7.25%) Apple iOS
5 1 (0.36%) Windows Server
Processes & Methodologies
1 155 (56.16%) Customer Service
2 110 (39.86%) ITIL
3 101 (36.59%) ITSM
4 74 (26.81%) Performance Metrics
5 32 (11.59%) Continuous Improvement
6 25 (9.06%) Problem-Solving
7 21 (7.61%) Incident Management
8 19 (6.88%) Mentoring
9 18 (6.52%) Customer Experience
10 11 (3.99%) Coaching
11 9 (3.26%) Agile
11 9 (3.26%) Problem Management
12 8 (2.90%) Workflow
13 7 (2.54%) Application Packaging
13 7 (2.54%) Asset Management
13 7 (2.54%) Change Management
13 7 (2.54%) Creative Thinking
13 7 (2.54%) Vulnerability Management
14 6 (2.17%) Process Improvement
14 6 (2.17%) User Experience
Programming Languages
1 2 (0.72%) SQL
2 1 (0.36%) R
Qualifications
1 84 (30.43%) Degree
2 77 (27.90%) Microsoft Certification
3 75 (27.17%) MCSE
4 73 (26.45%) AWS Certification
5 5 (1.81%) A+ Certification
5 5 (1.81%) Security Cleared
6 4 (1.45%) ITIL Certification
7 3 (1.09%) ITIL Foundation Certificate
8 2 (0.72%) Microsoft Certified Professional
8 2 (0.72%) MOS
9 1 (0.36%) DV Cleared
9 1 (0.36%) MCDST
9 1 (0.36%) SC Cleared
Quality Assurance & Compliance
1 73 (26.45%) QA
2 19 (6.88%) SLA
3 1 (0.36%) GDPR
3 1 (0.36%) ISO/IEC 27001
System Software
1 60 (21.74%) Active Directory
Systems Management
1 29 (10.51%) SCCM
2 16 (5.80%) Microsoft Intune
3 2 (0.72%) Single Sign-On
Vendors
1 136 (49.28%) Microsoft
2 99 (35.87%) ServiceNow
3 7 (2.54%) Sophos
4 6 (2.17%) Palo Alto
4 6 (2.17%) Qualys
5 5 (1.81%) Citrix
6 3 (1.09%) Cisco
6 3 (1.09%) Starlink
7 2 (0.72%) Apple
7 2 (0.72%) IBM
7 2 (0.72%) iManage
7 2 (0.72%) Sage
7 2 (0.72%) Zscaler
8 1 (0.36%) Aderant
8 1 (0.36%) CrowdStrike
8 1 (0.36%) Intapp
8 1 (0.36%) Remedy