Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 29 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Jun 2026
Same period 2025 Same period 2024
Rank 387 473 368
Rank change year-on-year +86 -105 +74
Permanent jobs requiring a Service Desk Analyst 365 180 602
As % of all permanent jobs in England 0.43% 0.44% 0.65%
As % of the Job Titles category 0.45% 0.49% 0.69%
Number of salaries quoted 218 153 469
10th Percentile £25,125 £25,000 £22,000
25th Percentile £27,500 £26,250 £23,500
Median annual salary (50th Percentile) £30,000 £29,000 £26,000
Median % change year-on-year +3.45% +11.54% -3.26%
75th Percentile £30,625 £35,000 £30,250
90th Percentile £35,000 £43,200 £35,400
UK median annual salary £30,000 £29,000 £26,000
% change year-on-year +3.45% +11.54% -1.89%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,360 36,827 87,668
% of permanent jobs with a recognized job title 94.19% 90.00% 94.61%
Number of salaries quoted 56,528 21,708 64,688
10th Percentile £30,000 £28,822 £28,500
25th Percentile £40,000 £38,869 £38,500
Median annual salary (50th Percentile) £57,500 £57,500 £52,500
Median % change year-on-year - +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,500
90th Percentile £97,500 £98,750 £90,000
UK median annual salary £55,000 £57,000 £52,500
% change year-on-year -3.51% +8.57% -12.50%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 29 June 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 29 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +7 103 £28,000 +1.82% 25
North West +53 72 £30,000 +7.15% 12
South East +13 58 £28,250 -5.83% 12
South West -25 58 £30,000 +7.14% 7
East of England +19 48 £30,000 +11.11% 5
London -33 43 £33,000 -5.71% 2
Midlands -28 39 £28,000 +3.70% 3
West Midlands +3 30 £28,000 +6.67%
Yorkshire -20 25 £26,000 -5.45% 9
East Midlands -35 9 £28,500 +5.56% 3
North East -46 6 £26,000 +4.00% 7
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 29 June 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 165 (45.21%) Microsoft 365
2 150 (41.10%) Microsoft
3 148 (40.55%) Customer Service
4 126 (34.52%) ITIL
5 112 (30.68%) Microsoft Office
6 98 (26.85%) ITSM
7 94 (25.75%) ServiceNow
8 93 (25.48%) Degree
9 83 (22.74%) Windows
10 76 (20.82%) AWS
11 71 (19.45%) Microsoft Certification
12 69 (18.90%) MCSE
13 68 (18.63%) Performance Metrics
14 67 (18.36%) AWS Certification
14 67 (18.36%) QA
15 64 (17.53%) Active Directory
16 49 (13.42%) Problem-Solving
17 44 (12.05%) Windows 10
18 33 (9.04%) SLA
19 27 (7.40%) SCCM
20 24 (6.58%) Incident Management
20 24 (6.58%) Microsoft Intune
21 23 (6.30%) Azure
22 22 (6.03%) Mentoring
23 20 (5.48%) Continuous Improvement
23 20 (5.48%) Service Management
23 20 (5.48%) SharePoint
24 17 (4.66%) Entra ID
24 17 (4.66%) VPN
25 15 (4.11%) Change Management

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 20 (5.48%) SharePoint
2 15 (4.11%) Microsoft Exchange
Applications
1 112 (30.68%) Microsoft Office
2 4 (1.10%) Chatbot
2 4 (1.10%) Microsoft Excel
2 4 (1.10%) Microsoft PowerPoint
3 1 (0.27%) Acrobat
Business Applications
1 6 (1.64%) Dynamics NAV
2 1 (0.27%) Elite 3E
2 1 (0.27%) Remedy ITSM
2 1 (0.27%) Sage X3
Cloud Services
1 165 (45.21%) Microsoft 365
2 76 (20.82%) AWS
3 23 (6.30%) Azure
4 17 (4.66%) Entra ID
5 9 (2.47%) Power Platform
5 9 (2.47%) PowerApps
6 6 (1.64%) Mimecast
7 3 (0.82%) Amazon CloudWatch
7 3 (0.82%) Cloud Computing
8 2 (0.55%) SaaS
9 1 (0.27%) Azure Sentinel
9 1 (0.27%) OneDrive
Communications & Networking
1 17 (4.66%) VPN
2 13 (3.56%) DNS
3 12 (3.29%) DHCP
3 12 (3.29%) TCP/IP
4 8 (2.19%) Broadband
5 7 (1.92%) SSL
6 6 (1.64%) 4G
6 6 (1.64%) Wireless
7 5 (1.37%) Wi-Fi
8 4 (1.10%) Firewall
9 3 (0.82%) HTTP
9 3 (0.82%) LAN
9 3 (0.82%) WAN
10 2 (0.55%) SMTP
10 2 (0.55%) SSH
10 2 (0.55%) VoIP
10 2 (0.55%) WebEx
11 1 (0.27%) DKIM
11 1 (0.27%) DMARC
11 1 (0.27%) Internet
Database & Business Intelligence
1 2 (0.55%) SQL Server
Development Applications
1 12 (3.29%) JIRA
General
1 144 (39.45%) Social Skills
2 37 (10.14%) Swedish Language
3 35 (9.59%) French Language
4 24 (6.58%) Finance
5 21 (5.75%) Retail
6 19 (5.21%) Games
7 11 (3.01%) Analytical Skills
8 9 (2.47%) Legal
9 7 (1.92%) Documentation Skills
9 7 (1.92%) Law
10 5 (1.37%) Inclusion and Diversity
11 4 (1.10%) Organisational Skills
12 3 (0.82%) Manufacturing
13 2 (0.55%) Telecoms
14 1 (0.27%) Advertising
14 1 (0.27%) Automotive
14 1 (0.27%) Marketing
Libraries, Frameworks & Software Standards
1 3 (0.82%) Elastic Stack
1 3 (0.82%) Kafka
1 3 (0.82%) REST
Miscellaneous
1 22 (6.03%) Onboarding
2 7 (1.92%) Video Conferencing
3 6 (1.64%) EPoS
4 5 (1.37%) Analytical Mindset
5 4 (1.10%) Driving Licence
5 4 (1.10%) Self-Motivation
6 2 (0.55%) Linux Command Line
7 1 (0.27%) Blackberry
7 1 (0.27%) Data Centre
7 1 (0.27%) Enterprise Software
7 1 (0.27%) Life Science
7 1 (0.27%) Renewable Energy
7 1 (0.27%) Smartphone
Operating Systems
1 83 (22.74%) Windows
2 44 (12.05%) Windows 10
3 14 (3.84%) Android
4 10 (2.74%) Apple iOS
5 8 (2.19%) Windows Server
6 2 (0.55%) Linux
7 1 (0.27%) Mac OS
7 1 (0.27%) Windows Server 2016
7 1 (0.27%) Windows Server 2019
Processes & Methodologies
1 148 (40.55%) Customer Service
2 126 (34.52%) ITIL
3 98 (26.85%) ITSM
4 68 (18.63%) Performance Metrics
5 49 (13.42%) Problem-Solving
6 24 (6.58%) Incident Management
7 22 (6.03%) Mentoring
8 20 (5.48%) Continuous Improvement
8 20 (5.48%) Service Management
9 15 (4.11%) Change Management
10 12 (3.29%) Problem Management
10 12 (3.29%) Service Delivery
11 11 (3.01%) Ticket Management
12 9 (2.47%) Application Packaging
12 9 (2.47%) Asset Management
12 9 (2.47%) Collaborative Working
12 9 (2.47%) User Experience
12 9 (2.47%) Vulnerability Management
13 8 (2.19%) Computer Science
13 8 (2.19%) Knowledge Management
Programming Languages
1 8 (2.19%) SQL
2 4 (1.10%) PowerShell
3 1 (0.27%) R
Qualifications
1 93 (25.48%) Degree
2 71 (19.45%) Microsoft Certification
3 69 (18.90%) MCSE
4 67 (18.36%) AWS Certification
5 8 (2.19%) A+ Certification
6 7 (1.92%) Security Cleared
7 2 (0.55%) Microsoft Certified Professional
7 2 (0.55%) MOS
7 2 (0.55%) SC Cleared
8 1 (0.27%) DV Cleared
8 1 (0.27%) ITIL Certification
8 1 (0.27%) MCDST
Quality Assurance & Compliance
1 67 (18.36%) QA
2 33 (9.04%) SLA
3 2 (0.55%) Data Quality
4 1 (0.27%) Accessibility
4 1 (0.27%) ISO/IEC 27001
System Software
1 64 (17.53%) Active Directory
2 2 (0.55%) Samba
Systems Management
1 27 (7.40%) SCCM
2 24 (6.58%) Microsoft Intune
3 3 (0.82%) Kibana
4 1 (0.27%) Jamf Pro
Vendors
1 150 (41.10%) Microsoft
2 94 (25.75%) ServiceNow
3 8 (2.19%) Palo Alto
3 8 (2.19%) Qualys
4 6 (1.64%) Starlink
5 4 (1.10%) Cisco
6 3 (0.82%) iManage
6 3 (0.82%) SAP
6 3 (0.82%) Sophos
7 2 (0.55%) Apple
7 2 (0.55%) Citrix
7 2 (0.55%) IBM
7 2 (0.55%) Intapp
8 1 (0.27%) Aderant
8 1 (0.27%) Adobe
8 1 (0.27%) CrowdStrike
8 1 (0.27%) Litera
8 1 (0.27%) Remedy
8 1 (0.27%) Sage
8 1 (0.27%) Zscaler