Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £29,500 per year, according to job vacancies posted during the 6 months leading to 10 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Feb 2026
Same period 2025 Same period 2024
Rank 358 343 338
Rank change year-on-year -15 -5 +63
Permanent jobs requiring a Service Desk Analyst 280 376 510
As % of all permanent jobs in England 0.48% 0.83% 0.77%
As % of the Job Titles category 0.53% 0.91% 0.81%
Number of salaries quoted 103 198 436
10th Percentile £25,250 £23,500 £21,250
25th Percentile £27,550 £25,500 £23,500
Median annual salary (50th Percentile) £29,500 £29,000 £26,500
Median % change year-on-year +1.72% +9.43% -3.64%
75th Percentile £33,875 £33,750 £31,000
90th Percentile £38,750 £40,000 £38,750
UK median annual salary £29,500 £28,466 £26,500
% change year-on-year +3.63% +7.42% -1.85%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 52,790 41,241 62,630
% of permanent jobs with a recognized job title 91.17% 91.55% 94.79%
Number of salaries quoted 33,765 21,574 50,021
10th Percentile £29,000 £33,500 £29,000
25th Percentile £37,750 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -11.29%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 10 February 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 10 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +77 90 £29,500 +1.72% 28
London +23 74 £35,000 +2.94% 5
North of England -56 36 £27,300 +3.02% 16
North West -3 21 £30,000 +7.73% 6
Midlands -30 17 £28,000 +7.69% 9
East of England -1 14 £30,000 +14.29% 10
East Midlands -39 14 £29,000 +16.00% 3
South West -75 14 £35,526 +18.42% 9
Yorkshire -60 13 £26,000 +8.33% 7
West Midlands +4 3 £26,000 -23.53% 6
North East -6 2 £26,000 -5.45% 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 10 February 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 196 (70.00%) Microsoft 365
2 176 (62.86%) Microsoft
3 171 (61.07%) Customer Service
4 153 (54.64%) ITIL
4 153 (54.64%) Microsoft Office
5 136 (48.57%) ITSM
6 132 (47.14%) ServiceNow
7 117 (41.79%) Microsoft Certification
8 114 (40.71%) MCSE
9 112 (40.00%) AWS
9 112 (40.00%) AWS Certification
10 100 (35.71%) Degree
11 96 (34.29%) Performance Metrics
12 94 (33.57%) QA
13 82 (29.29%) Windows
14 62 (22.14%) Active Directory
15 33 (11.79%) Continuous Improvement
16 32 (11.43%) Mentoring
17 29 (10.36%) Problem-Solving
17 29 (10.36%) Windows 10
18 25 (8.93%) Android
18 25 (8.93%) Azure
18 25 (8.93%) SCCM
19 23 (8.21%) A+ Certification
20 22 (7.86%) Apple iOS
21 21 (7.50%) Customer Experience
21 21 (7.50%) SLA
22 19 (6.79%) VMware
22 19 (6.79%) VMware Infrastructure
23 18 (6.43%) Business Continuity

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 17 (6.07%) SharePoint
2 6 (2.14%) Microsoft Exchange
3 1 (0.36%) Skype for Business
Applications
1 153 (54.64%) Microsoft Office
2 2 (0.71%) Microsoft Excel
2 2 (0.71%) Microsoft PowerPoint
Business Applications
1 2 (0.71%) Sage X3
2 1 (0.36%) Elite 3E
2 1 (0.36%) Remedy ITSM
Cloud Services
1 196 (70.00%) Microsoft 365
2 112 (40.00%) AWS
3 25 (8.93%) Azure
4 9 (3.21%) Mimecast
5 7 (2.50%) Entra ID
6 6 (2.14%) Cloud Computing
7 5 (1.79%) SaaS
8 4 (1.43%) Power Platform
8 4 (1.43%) PowerApps
9 1 (0.36%) Azure DevOps
9 1 (0.36%) Azure Monitor
9 1 (0.36%) Azure Sentinel
9 1 (0.36%) IaaS
9 1 (0.36%) PaaS
Communications & Networking
1 18 (6.43%) Remote Desktop
2 11 (3.93%) VPN
3 8 (2.86%) TCP/IP
4 5 (1.79%) DNS
5 4 (1.43%) DHCP
5 4 (1.43%) Firewall
5 4 (1.43%) Internet
5 4 (1.43%) Wireless
6 3 (1.07%) Broadband
6 3 (1.07%) LAN
6 3 (1.07%) WAN
7 2 (0.71%) 4G
7 2 (0.71%) WebEx
7 2 (0.71%) Wi-Fi
8 1 (0.36%) Skype
8 1 (0.36%) WLAN
Development Applications
1 5 (1.79%) JIRA
General
1 161 (57.50%) Social Skills
2 117 (41.79%) French Language
3 95 (33.93%) Swedish Language
4 24 (8.57%) Finance
5 11 (3.93%) Organisational Skills
6 10 (3.57%) Law
7 9 (3.21%) Legal
8 8 (2.86%) Documentation Skills
9 7 (2.50%) Analytical Skills
10 5 (1.79%) Retail
11 4 (1.43%) Inclusion and Diversity
12 3 (1.07%) Back Office
12 3 (1.07%) Manufacturing
12 3 (1.07%) Public Sector
13 2 (0.71%) Police
14 1 (0.36%) Electronics
14 1 (0.36%) Games
14 1 (0.36%) Local Government
14 1 (0.36%) Marketing
14 1 (0.36%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (1.43%) EDI
2 1 (0.36%) ADO
Miscellaneous
1 12 (4.29%) Onboarding
2 5 (1.79%) Self-Motivation
3 4 (1.43%) Driving Licence
3 4 (1.43%) Video Conferencing
4 3 (1.07%) Analytical Mindset
5 2 (0.71%) Data Centre
5 2 (0.71%) Life Science
5 2 (0.71%) Management Information System
5 2 (0.71%) Renewable Energy
6 1 (0.36%) Enterprise Software
6 1 (0.36%) Hybrid Cloud
6 1 (0.36%) Mobile App
6 1 (0.36%) Sports Betting
Operating Systems
1 82 (29.29%) Windows
2 29 (10.36%) Windows 10
3 25 (8.93%) Android
4 22 (7.86%) Apple iOS
5 2 (0.71%) Windows Server
6 1 (0.36%) Mac OS
Processes & Methodologies
1 171 (61.07%) Customer Service
2 153 (54.64%) ITIL
3 136 (48.57%) ITSM
4 96 (34.29%) Performance Metrics
5 33 (11.79%) Continuous Improvement
6 32 (11.43%) Mentoring
7 29 (10.36%) Problem-Solving
8 21 (7.50%) Customer Experience
9 18 (6.43%) Business Continuity
10 17 (6.07%) Incident Management
11 11 (3.93%) Service Delivery
12 10 (3.57%) Coaching
13 8 (2.86%) Agile
13 8 (2.86%) Problem Management
14 7 (2.50%) Collaborative Culture
14 7 (2.50%) Service Management
14 7 (2.50%) Workflow
15 6 (2.14%) Creative Thinking
15 6 (2.14%) Ticket Management
15 6 (2.14%) User Experience
Programming Languages
1 1 (0.36%) Bicep
1 1 (0.36%) PowerShell
1 1 (0.36%) R
Qualifications
1 117 (41.79%) Microsoft Certification
2 114 (40.71%) MCSE
3 112 (40.00%) AWS Certification
4 100 (35.71%) Degree
5 23 (8.21%) A+ Certification
6 5 (1.79%) Security Cleared
7 3 (1.07%) ITIL Certification
7 3 (1.07%) ITIL Foundation Certificate
8 2 (0.71%) Microsoft Certified Professional
8 2 (0.71%) MOS
8 2 (0.71%) SC Cleared
9 1 (0.36%) Azure Certification
9 1 (0.36%) BPSS Clearance
9 1 (0.36%) DV Cleared
9 1 (0.36%) MCDST
Quality Assurance & Compliance
1 94 (33.57%) QA
2 21 (7.50%) SLA
3 2 (0.71%) Sarbanes-Oxley
4 1 (0.36%) GDPR
4 1 (0.36%) ISO/IEC 27001
System Software
1 62 (22.14%) Active Directory
2 19 (6.79%) VMware Infrastructure
3 2 (0.71%) Virtual Desktop
4 1 (0.36%) Hyper-V
4 1 (0.36%) Virtual Machines
Systems Management
1 25 (8.93%) SCCM
2 14 (5.00%) Microsoft Intune
3 2 (0.71%) Single Sign-On
4 1 (0.36%) SCOM
4 1 (0.36%) Terraform
Vendors
1 176 (62.86%) Microsoft
2 132 (47.14%) ServiceNow
3 19 (6.79%) VMware
4 7 (2.50%) Citrix
5 6 (2.14%) Sophos
6 2 (0.71%) Apple
6 2 (0.71%) Cisco
6 2 (0.71%) iManage
6 2 (0.71%) Sage
6 2 (0.71%) Starlink
6 2 (0.71%) Zscaler
7 1 (0.36%) Aderant
7 1 (0.36%) ConnectWise
7 1 (0.36%) CrowdStrike
7 1 (0.36%) Intapp
7 1 (0.36%) Palo Alto
7 1 (0.36%) Qualys
7 1 (0.36%) Remedy
7 1 (0.36%) SAP