Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 10 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Sep 2026
Same period 2025 Same period 2024
Rank 459 460 377
Rank change year-on-year +1 -83 +25
Permanent jobs requiring a Service Desk Analyst 326 182 432
As % of all permanent jobs in England 0.33% 0.42% 0.63%
As % of the Job Titles category 0.35% 0.46% 0.66%
Number of salaries quoted 200 119 257
10th Percentile £25,125 £25,000 £22,000
25th Percentile £27,688 £26,847 £24,000
Median annual salary (50th Percentile) £30,000 £30,000 £27,500
Median % change year-on-year - +9.09% -
75th Percentile £30,188 £37,500 £31,850
90th Percentile £35,000 £45,000 £39,250
UK median annual salary £30,000 £30,000 £27,500
% change year-on-year - +9.09% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 93,357 39,308 65,680
% of permanent jobs with a recognized job title 93.60% 90.38% 95.19%
Number of salaries quoted 66,083 23,655 40,777
10th Percentile £30,000 £28,300 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,591 £55,000 £55,000
Median % change year-on-year +4.71% - -8.33%
75th Percentile £77,500 £75,000 £74,250
90th Percentile £100,000 £95,000 £93,750
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 10 September 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 10 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +11 98 £30,000 +9.09% 10
South West -25 68 £30,000 +5.26% 6
North West +43 67 £30,000 +3.45% 2
East of England +16 55 £30,000 -1.23% 4
South East -32 38 £28,250 -5.83% 7
Midlands -26 33 £30,000 +11.11% 11
West Midlands -6 27 £30,000 +14.29% 4
Yorkshire -39 26 £28,000 +1.82% 7
London -93 25 £28,500 -24.00% 2
East Midlands -28 6 £26,000 -3.70% 7
North East -56 5 £28,000 +12.00% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 10 September 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 143 (43.87%) Microsoft 365
2 141 (43.25%) Microsoft
3 138 (42.33%) Customer Service
4 120 (36.81%) ITIL
5 100 (30.67%) Microsoft Office
6 87 (26.69%) Degree
6 87 (26.69%) ITSM
7 75 (23.01%) ServiceNow
8 72 (22.09%) AWS
9 65 (19.94%) QA
10 64 (19.63%) Microsoft Certification
11 63 (19.33%) AWS Certification
11 63 (19.33%) MCSE
11 63 (19.33%) Performance Metrics
11 63 (19.33%) Windows
12 58 (17.79%) Problem-Solving
13 48 (14.72%) Active Directory
14 29 (8.90%) Windows 10
15 25 (7.67%) Azure
16 24 (7.36%) Service Management
16 24 (7.36%) SLA
17 23 (7.06%) Service Delivery
18 22 (6.75%) Microsoft Intune
19 19 (5.83%) Entra ID
20 18 (5.52%) Incident Management
21 17 (5.21%) Customer Experience
21 17 (5.21%) VPN
22 16 (4.91%) DNS
23 15 (4.60%) JIRA
24 14 (4.29%) Change Management

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 13 (3.99%) Microsoft Exchange
2 11 (3.37%) SharePoint
Applications
1 100 (30.67%) Microsoft Office
2 7 (2.15%) Microsoft Excel
3 3 (0.92%) Microsoft PowerPoint
4 1 (0.31%) Acrobat
4 1 (0.31%) Chatbot
Business Applications
1 6 (1.84%) Dynamics NAV
2 2 (0.61%) Carpe Diem
2 2 (0.61%) Elite 3E
3 1 (0.31%) Remedy ITSM
Cloud Services
1 143 (43.87%) Microsoft 365
2 72 (22.09%) AWS
3 25 (7.67%) Azure
4 19 (5.83%) Entra ID
5 5 (1.53%) SaaS
6 4 (1.23%) Power Platform
6 4 (1.23%) PowerApps
7 3 (0.92%) Amazon CloudWatch
8 1 (0.31%) Azure Sentinel
8 1 (0.31%) OneDrive
Communications & Networking
1 17 (5.21%) VPN
2 16 (4.91%) DNS
3 14 (4.29%) DHCP
4 12 (3.68%) TCP/IP
5 7 (2.15%) SSL
6 6 (1.84%) LAN
6 6 (1.84%) Wi-Fi
6 6 (1.84%) Wireless
7 5 (1.53%) Broadband
8 4 (1.23%) HTTP
8 4 (1.23%) WAN
9 3 (0.92%) 4G
9 3 (0.92%) Firewall
10 2 (0.61%) SMTP
10 2 (0.61%) SSH
10 2 (0.61%) VoIP
11 1 (0.31%) DKIM
11 1 (0.31%) DMARC
11 1 (0.31%) Internet
Database & Business Intelligence
1 2 (0.61%) SQL Server
2 1 (0.31%) Geospatial Data
Development Applications
1 15 (4.60%) JIRA
General
1 143 (43.87%) Social Skills
2 51 (15.64%) Swedish Language
3 21 (6.44%) Retail
4 18 (5.52%) Games
5 17 (5.21%) French Language
6 16 (4.91%) Organisational Skills
7 11 (3.37%) Analytical Skills
8 10 (3.07%) Finance
8 10 (3.07%) Law
8 10 (3.07%) Legal
9 5 (1.53%) Inclusion and Diversity
10 3 (0.92%) Automotive
10 3 (0.92%) Documentation Skills
10 3 (0.92%) Public Sector
11 2 (0.61%) Aerospace
11 2 (0.61%) Telecoms
12 1 (0.31%) Advertising
12 1 (0.31%) German Language
12 1 (0.31%) Manufacturing
12 1 (0.31%) Marketing
Libraries, Frameworks & Software Standards
1 3 (0.92%) Elastic Stack
1 3 (0.92%) Kafka
1 3 (0.92%) REST
Miscellaneous
1 25 (7.67%) Onboarding
2 9 (2.76%) Driving Licence
3 6 (1.84%) EPoS
4 5 (1.53%) Self-Motivation
5 3 (0.92%) Video Conferencing
6 2 (0.61%) Analytical Mindset
6 2 (0.61%) Linux Command Line
7 1 (0.31%) Blackberry
7 1 (0.31%) NHS
7 1 (0.31%) PropTech
7 1 (0.31%) Smartphone
Operating Systems
1 63 (19.33%) Windows
2 29 (8.90%) Windows 10
3 10 (3.07%) Windows Server
4 7 (2.15%) Android
5 6 (1.84%) Apple iOS
6 2 (0.61%) Linux
7 1 (0.31%) Mac OS
7 1 (0.31%) Windows Server 2016
7 1 (0.31%) Windows Server 2019
Processes & Methodologies
1 138 (42.33%) Customer Service
2 120 (36.81%) ITIL
3 87 (26.69%) ITSM
4 63 (19.33%) Performance Metrics
5 58 (17.79%) Problem-Solving
6 24 (7.36%) Service Management
7 23 (7.06%) Service Delivery
8 18 (5.52%) Incident Management
9 17 (5.21%) Customer Experience
10 14 (4.29%) Change Management
10 14 (4.29%) Mentoring
11 13 (3.99%) Collaborative Working
12 10 (3.07%) Continuous Improvement
12 10 (3.07%) Problem Management
13 9 (2.76%) Computer Science
14 8 (2.45%) Ticket Management
15 7 (2.15%) Cybersecurity
15 7 (2.15%) User Experience
16 6 (1.84%) Identity Access Management
16 6 (1.84%) Preventative Maintenance
Programming Languages
1 7 (2.15%) SQL
2 4 (1.23%) JavaScript
2 4 (1.23%) PowerShell
Qualifications
1 87 (26.69%) Degree
2 64 (19.63%) Microsoft Certification
3 63 (19.33%) AWS Certification
3 63 (19.33%) MCSE
4 10 (3.07%) Security Cleared
5 6 (1.84%) SC Cleared
6 4 (1.23%) A+ Certification
6 4 (1.23%) DV Cleared
6 4 (1.23%) ITIL Foundation Certificate
7 1 (0.31%) Computer Science Degree
Quality Assurance & Compliance
1 65 (19.94%) QA
2 24 (7.36%) SLA
3 2 (0.61%) Data Quality
4 1 (0.31%) Accessibility
System Software
1 48 (14.72%) Active Directory
2 2 (0.61%) Samba
Systems Management
1 22 (6.75%) Microsoft Intune
2 7 (2.15%) SCCM
3 3 (0.92%) Kibana
4 2 (0.61%) Systems Management Server (SMS)
5 1 (0.31%) Jamf Pro
Vendors
1 141 (43.25%) Microsoft
2 75 (23.01%) ServiceNow
3 4 (1.23%) Cisco
3 4 (1.23%) Palo Alto
3 4 (1.23%) Qualys
3 4 (1.23%) SAP
4 3 (0.92%) iManage
4 3 (0.92%) Intapp
4 3 (0.92%) Litera
4 3 (0.92%) Starlink
5 2 (0.61%) Citrix
5 2 (0.61%) DocuSign
5 2 (0.61%) HighQ
5 2 (0.61%) Remedy
6 1 (0.31%) Adobe
6 1 (0.31%) IBM