Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £29,500 per year, according to job vacancies posted during the 6 months leading to 27 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Jan 2026
Same period 2025 Same period 2024
Rank 363 335 356
Rank change year-on-year -28 +21 +34
Permanent jobs requiring a Service Desk Analyst 269 381 445
As % of all permanent jobs in England 0.49% 0.81% 0.73%
As % of the Job Titles category 0.53% 0.88% 0.77%
Number of salaries quoted 97 200 383
10th Percentile £25,150 £23,500 £21,250
25th Percentile £27,500 £25,500 £23,500
Median annual salary (50th Percentile) £29,500 £29,000 £26,500
Median % change year-on-year +1.72% +9.43% -3.64%
75th Percentile £34,500 £33,813 £31,125
90th Percentile £38,750 £41,500 £38,750
UK median annual salary £29,500 £29,000 £26,861
% change year-on-year +1.72% +7.97% -0.52%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 50,321 43,342 57,649
% of permanent jobs with a recognized job title 91.00% 92.06% 95.03%
Number of salaries quoted 31,995 22,436 45,944
10th Percentile £29,000 £33,750 £29,500
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -12.00%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -9.09%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 27 January 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 27 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +85 95 £29,500 +1.72% 29
London +45 72 £35,000 - 8
North of England -46 31 £29,000 +9.43% 19
North West -4 18 £29,500 +5.93% 8
Midlands -32 15 £26,000 - 11
East Midlands -38 13 £28,000 +12.00% 3
South West -69 12 £36,276 +20.92% 8
East of England -2 11 £31,500 +21.15% 14
Yorkshire -43 11 £27,000 +12.50% 10
West Midlands +12 2 £25,500 -25.00% 8
North East -4 2 £26,000 -5.45% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 27 January 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 192 (71.38%) Microsoft 365
2 171 (63.57%) Customer Service
2 171 (63.57%) Microsoft
3 152 (56.51%) ITIL
4 146 (54.28%) Microsoft Office
5 132 (49.07%) ITSM
6 127 (47.21%) ServiceNow
7 114 (42.38%) Microsoft Certification
8 111 (41.26%) MCSE
9 109 (40.52%) AWS
9 109 (40.52%) AWS Certification
10 95 (35.32%) Degree
11 93 (34.57%) Performance Metrics
12 91 (33.83%) QA
13 79 (29.37%) Windows
14 64 (23.79%) Active Directory
15 32 (11.90%) Continuous Improvement
16 28 (10.41%) Mentoring
17 25 (9.29%) Problem-Solving
18 24 (8.92%) Android
18 24 (8.92%) Azure
18 24 (8.92%) SCCM
18 24 (8.92%) Windows 10
19 23 (8.55%) A+ Certification
20 22 (8.18%) Apple iOS
21 21 (7.81%) SLA
22 20 (7.43%) Customer Experience
23 19 (7.06%) VMware
23 19 (7.06%) VMware Infrastructure
24 18 (6.69%) Business Continuity

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (5.20%) SharePoint
2 6 (2.23%) Microsoft Exchange
3 1 (0.37%) HCL Notes
3 1 (0.37%) Skype for Business
Applications
1 146 (54.28%) Microsoft Office
2 1 (0.37%) Microsoft Excel
2 1 (0.37%) Microsoft PowerPoint
Business Applications
1 2 (0.74%) Sage X3
2 1 (0.37%) Elite 3E
2 1 (0.37%) Remedy ITSM
Cloud Services
1 192 (71.38%) Microsoft 365
2 109 (40.52%) AWS
3 24 (8.92%) Azure
4 9 (3.35%) Mimecast
5 7 (2.60%) Entra ID
6 6 (2.23%) Cloud Computing
7 5 (1.86%) Power Platform
7 5 (1.86%) PowerApps
7 5 (1.86%) SaaS
8 1 (0.37%) Azure DevOps
8 1 (0.37%) Azure Monitor
8 1 (0.37%) Azure Sentinel
8 1 (0.37%) IaaS
8 1 (0.37%) PaaS
Communications & Networking
1 18 (6.69%) Remote Desktop
2 9 (3.35%) VPN
3 8 (2.97%) TCP/IP
4 5 (1.86%) DNS
4 5 (1.86%) Firewall
5 4 (1.49%) DHCP
5 4 (1.49%) Internet
5 4 (1.49%) Wireless
6 3 (1.12%) LAN
6 3 (1.12%) WAN
7 2 (0.74%) Broadband
8 1 (0.37%) 4G
8 1 (0.37%) Skype
8 1 (0.37%) Wi-Fi
8 1 (0.37%) WLAN
Development Applications
1 5 (1.86%) JIRA
General
1 149 (55.39%) Social Skills
2 114 (42.38%) French Language
3 95 (35.32%) Swedish Language
4 22 (8.18%) Finance
5 12 (4.46%) Documentation Skills
5 12 (4.46%) Law
6 11 (4.09%) Organisational Skills
7 10 (3.72%) Legal
8 6 (2.23%) Analytical Skills
9 5 (1.86%) Inclusion and Diversity
9 5 (1.86%) Retail
10 3 (1.12%) Back Office
10 3 (1.12%) Manufacturing
10 3 (1.12%) Public Sector
11 2 (0.74%) Police
12 1 (0.37%) Electronics
12 1 (0.37%) Local Government
12 1 (0.37%) Marketing
12 1 (0.37%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (1.49%) EDI
2 1 (0.37%) ADO
Miscellaneous
1 11 (4.09%) Onboarding
2 5 (1.86%) Self-Motivation
3 4 (1.49%) Data Centre
3 4 (1.49%) Driving Licence
4 2 (0.74%) Analytical Mindset
4 2 (0.74%) Life Science
4 2 (0.74%) Management Information System
4 2 (0.74%) Renewable Energy
4 2 (0.74%) Video Conferencing
5 1 (0.37%) Enterprise Software
5 1 (0.37%) Hybrid Cloud
5 1 (0.37%) Mobile App
5 1 (0.37%) Sports Betting
Operating Systems
1 79 (29.37%) Windows
2 24 (8.92%) Android
2 24 (8.92%) Windows 10
3 22 (8.18%) Apple iOS
4 2 (0.74%) Windows Server
5 1 (0.37%) Mac OS
Processes & Methodologies
1 171 (63.57%) Customer Service
2 152 (56.51%) ITIL
3 132 (49.07%) ITSM
4 93 (34.57%) Performance Metrics
5 32 (11.90%) Continuous Improvement
6 28 (10.41%) Mentoring
7 25 (9.29%) Problem-Solving
8 20 (7.43%) Customer Experience
9 18 (6.69%) Business Continuity
10 15 (5.58%) Incident Management
11 11 (4.09%) Service Delivery
12 8 (2.97%) Coaching
12 8 (2.97%) Service Management
13 7 (2.60%) Agile
13 7 (2.60%) Collaborative Culture
13 7 (2.60%) Problem Management
13 7 (2.60%) Ticket Management
13 7 (2.60%) Workflow
14 6 (2.23%) Creative Thinking
14 6 (2.23%) User Experience
Programming Languages
1 2 (0.74%) PowerShell
2 1 (0.37%) Bicep
2 1 (0.37%) R
Qualifications
1 114 (42.38%) Microsoft Certification
2 111 (41.26%) MCSE
3 109 (40.52%) AWS Certification
4 95 (35.32%) Degree
5 23 (8.55%) A+ Certification
6 4 (1.49%) Security Cleared
7 3 (1.12%) ITIL Certification
7 3 (1.12%) ITIL Foundation Certificate
8 2 (0.74%) MCP
8 2 (0.74%) MOS
8 2 (0.74%) SC Cleared
9 1 (0.37%) Azure Certification
9 1 (0.37%) BPSS Clearance
9 1 (0.37%) DV Cleared
9 1 (0.37%) MCDST
Quality Assurance & Compliance
1 91 (33.83%) QA
2 21 (7.81%) SLA
3 2 (0.74%) Sarbanes-Oxley
4 1 (0.37%) GDPR
4 1 (0.37%) ISO/IEC 27001
System Software
1 64 (23.79%) Active Directory
2 19 (7.06%) VMware Infrastructure
3 2 (0.74%) Virtual Desktop
3 2 (0.74%) Virtual Machines
4 1 (0.37%) Hyper-V
Systems Management
1 24 (8.92%) SCCM
2 12 (4.46%) Microsoft Intune
3 2 (0.74%) Single Sign-On
4 1 (0.37%) SCOM
4 1 (0.37%) Terraform
Vendors
1 171 (63.57%) Microsoft
2 127 (47.21%) ServiceNow
3 19 (7.06%) VMware
4 7 (2.60%) Citrix
4 7 (2.60%) Sophos
5 3 (1.12%) ConnectWise
6 2 (0.74%) iManage
6 2 (0.74%) Sage
6 2 (0.74%) Zscaler
7 1 (0.37%) Aderant
7 1 (0.37%) Aruba
7 1 (0.37%) Cisco
7 1 (0.37%) CrowdStrike
7 1 (0.37%) Draytek
7 1 (0.37%) Fortinet
7 1 (0.37%) Intapp
7 1 (0.37%) Lotus
7 1 (0.37%) Meraki
7 1 (0.37%) Remedy
7 1 (0.37%) SAP