Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £29,500 per year, according to job vacancies posted during the 6 months leading to 3 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Feb 2026
Same period 2025 Same period 2024
Rank 367 337 345
Rank change year-on-year -30 +8 +49
Permanent jobs requiring a Service Desk Analyst 275 377 496
As % of all permanent jobs in England 0.49% 0.81% 0.76%
As % of the Job Titles category 0.53% 0.89% 0.80%
Number of salaries quoted 100 196 420
10th Percentile £25,225 £23,500 £21,250
25th Percentile £27,575 £25,500 £23,500
Median annual salary (50th Percentile) £29,500 £29,000 £26,500
Median % change year-on-year +1.72% +9.43% -3.64%
75th Percentile £34,125 £33,813 £31,000
90th Percentile £38,750 £40,750 £38,750
UK median annual salary £29,500 £29,000 £26,500
% change year-on-year +1.72% +9.43% -3.64%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 51,483 42,527 61,999
% of permanent jobs with a recognized job title 91.08% 91.78% 94.87%
Number of salaries quoted 32,822 21,999 49,640
10th Percentile £29,000 £33,750 £29,000
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -12.00%
75th Percentile £75,000 £80,000 £75,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.71%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 3 February 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 3 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +86 93 £29,500 +1.72% 34
London +33 73 £35,000 - 9
North of England -63 34 £27,600 +4.15% 20
North West -4 20 £30,000 +8.40% 7
Midlands -24 16 £27,000 +3.85% 14
East of England -4 13 £29,500 +13.46% 14
East Midlands -24 13 £28,000 +12.00% 4
South West -61 13 £36,051 +20.17% 9
Yorkshire -48 12 £27,000 +12.50% 10
West Midlands +12 3 £26,000 -23.53% 10
North East -7 2 £26,000 -5.45% 3
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 3 February 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 195 (70.91%) Microsoft 365
2 173 (62.91%) Microsoft
3 172 (62.55%) Customer Service
4 153 (55.64%) ITIL
5 150 (54.55%) Microsoft Office
6 131 (47.64%) ITSM
7 127 (46.18%) ServiceNow
8 114 (41.45%) Microsoft Certification
9 111 (40.36%) MCSE
10 109 (39.64%) AWS
10 109 (39.64%) AWS Certification
11 97 (35.27%) Degree
12 93 (33.82%) Performance Metrics
13 91 (33.09%) QA
14 82 (29.82%) Windows
15 64 (23.27%) Active Directory
16 31 (11.27%) Continuous Improvement
17 30 (10.91%) Mentoring
18 27 (9.82%) Problem-Solving
19 26 (9.45%) SCCM
19 26 (9.45%) Windows 10
20 25 (9.09%) Android
21 24 (8.73%) A+ Certification
21 24 (8.73%) Azure
22 22 (8.00%) Apple iOS
22 22 (8.00%) SLA
23 21 (7.64%) Customer Experience
24 19 (6.91%) VMware
24 19 (6.91%) VMware Infrastructure
25 18 (6.55%) Business Continuity

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 15 (5.45%) SharePoint
2 6 (2.18%) Microsoft Exchange
3 1 (0.36%) HCL Notes
3 1 (0.36%) Skype for Business
Applications
1 150 (54.55%) Microsoft Office
2 1 (0.36%) Microsoft Excel
2 1 (0.36%) Microsoft PowerPoint
Business Applications
1 2 (0.73%) Sage X3
2 1 (0.36%) Elite 3E
2 1 (0.36%) Remedy ITSM
Cloud Services
1 195 (70.91%) Microsoft 365
2 109 (39.64%) AWS
3 24 (8.73%) Azure
4 9 (3.27%) Mimecast
5 6 (2.18%) Cloud Computing
5 6 (2.18%) Entra ID
6 5 (1.82%) Power Platform
6 5 (1.82%) PowerApps
6 5 (1.82%) SaaS
7 1 (0.36%) Azure DevOps
7 1 (0.36%) Azure Monitor
7 1 (0.36%) Azure Sentinel
7 1 (0.36%) IaaS
7 1 (0.36%) PaaS
Communications & Networking
1 18 (6.55%) Remote Desktop
2 9 (3.27%) VPN
3 8 (2.91%) TCP/IP
4 5 (1.82%) DNS
5 4 (1.45%) DHCP
5 4 (1.45%) Firewall
5 4 (1.45%) Internet
6 3 (1.09%) Broadband
6 3 (1.09%) LAN
6 3 (1.09%) WAN
6 3 (1.09%) Wireless
7 2 (0.73%) 4G
7 2 (0.73%) WebEx
8 1 (0.36%) Skype
8 1 (0.36%) Wi-Fi
8 1 (0.36%) WLAN
Development Applications
1 5 (1.82%) JIRA
General
1 155 (56.36%) Social Skills
2 114 (41.45%) French Language
3 95 (34.55%) Swedish Language
4 25 (9.09%) Finance
5 11 (4.00%) Documentation Skills
5 11 (4.00%) Law
5 11 (4.00%) Organisational Skills
6 10 (3.64%) Legal
7 7 (2.55%) Analytical Skills
8 5 (1.82%) Inclusion and Diversity
8 5 (1.82%) Retail
9 3 (1.09%) Back Office
9 3 (1.09%) Manufacturing
9 3 (1.09%) Public Sector
10 2 (0.73%) Police
11 1 (0.36%) Electronics
11 1 (0.36%) Local Government
11 1 (0.36%) Marketing
11 1 (0.36%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (1.45%) EDI
2 1 (0.36%) ADO
Miscellaneous
1 12 (4.36%) Onboarding
2 5 (1.82%) Self-Motivation
3 4 (1.45%) Driving Licence
3 4 (1.45%) Video Conferencing
4 2 (0.73%) Analytical Mindset
4 2 (0.73%) Data Centre
4 2 (0.73%) Life Science
4 2 (0.73%) Management Information System
4 2 (0.73%) Renewable Energy
5 1 (0.36%) Enterprise Software
5 1 (0.36%) Hybrid Cloud
5 1 (0.36%) Mobile App
5 1 (0.36%) Sports Betting
Operating Systems
1 82 (29.82%) Windows
2 26 (9.45%) Windows 10
3 25 (9.09%) Android
4 22 (8.00%) Apple iOS
5 2 (0.73%) Windows Server
6 1 (0.36%) Mac OS
Processes & Methodologies
1 172 (62.55%) Customer Service
2 153 (55.64%) ITIL
3 131 (47.64%) ITSM
4 93 (33.82%) Performance Metrics
5 31 (11.27%) Continuous Improvement
6 30 (10.91%) Mentoring
7 27 (9.82%) Problem-Solving
8 21 (7.64%) Customer Experience
9 18 (6.55%) Business Continuity
10 16 (5.82%) Incident Management
11 11 (4.00%) Service Delivery
12 9 (3.27%) Coaching
13 8 (2.91%) Problem Management
13 8 (2.91%) Service Management
14 7 (2.55%) Agile
14 7 (2.55%) Collaborative Culture
14 7 (2.55%) Ticket Management
14 7 (2.55%) Workflow
15 6 (2.18%) Creative Thinking
15 6 (2.18%) User Experience
Programming Languages
1 1 (0.36%) Bicep
1 1 (0.36%) PowerShell
1 1 (0.36%) R
Qualifications
1 114 (41.45%) Microsoft Certification
2 111 (40.36%) MCSE
3 109 (39.64%) AWS Certification
4 97 (35.27%) Degree
5 24 (8.73%) A+ Certification
6 5 (1.82%) Security Cleared
7 3 (1.09%) ITIL Certification
7 3 (1.09%) ITIL Foundation Certificate
8 2 (0.73%) Microsoft Certified Professional
8 2 (0.73%) MOS
8 2 (0.73%) SC Cleared
9 1 (0.36%) Azure Certification
9 1 (0.36%) BPSS Clearance
9 1 (0.36%) DV Cleared
9 1 (0.36%) MCDST
Quality Assurance & Compliance
1 91 (33.09%) QA
2 22 (8.00%) SLA
3 2 (0.73%) Sarbanes-Oxley
4 1 (0.36%) GDPR
4 1 (0.36%) ISO/IEC 27001
System Software
1 64 (23.27%) Active Directory
2 19 (6.91%) VMware Infrastructure
3 2 (0.73%) Virtual Desktop
4 1 (0.36%) Hyper-V
4 1 (0.36%) Virtual Machines
Systems Management
1 26 (9.45%) SCCM
2 14 (5.09%) Microsoft Intune
3 2 (0.73%) Single Sign-On
4 1 (0.36%) SCOM
4 1 (0.36%) Terraform
Vendors
1 173 (62.91%) Microsoft
2 127 (46.18%) ServiceNow
3 19 (6.91%) VMware
4 7 (2.55%) Citrix
5 6 (2.18%) Sophos
6 2 (0.73%) Apple
6 2 (0.73%) Cisco
6 2 (0.73%) iManage
6 2 (0.73%) Sage
6 2 (0.73%) Starlink
6 2 (0.73%) Zscaler
7 1 (0.36%) Aderant
7 1 (0.36%) ConnectWise
7 1 (0.36%) CrowdStrike
7 1 (0.36%) Intapp
7 1 (0.36%) Lotus
7 1 (0.36%) Palo Alto
7 1 (0.36%) Qualys
7 1 (0.36%) Remedy
7 1 (0.36%) SAP