Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 5 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Apr 2026
Same period 2025 Same period 2024
Rank 395 406 346
Rank change year-on-year +11 -60 +77
Permanent jobs requiring a Service Desk Analyst 280 209 596
As % of all permanent jobs in England 0.39% 0.57% 0.75%
As % of the Job Titles category 0.42% 0.64% 0.80%
Number of salaries quoted 137 179 499
10th Percentile £26,000 £23,700 £21,351
25th Percentile £28,000 £25,500 £23,500
Median annual salary (50th Percentile) £30,000 £28,500 £26,500
Median % change year-on-year +5.26% +7.55% -1.72%
75th Percentile £33,750 £34,000 £31,000
90th Percentile £35,000 £37,600 £38,750
UK median annual salary £30,000 £28,500 £27,000
% change year-on-year +5.26% +5.56% +1.89%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 66,408 32,846 74,851
% of permanent jobs with a recognized job title 92.27% 89.81% 94.39%
Number of salaries quoted 43,805 21,228 58,232
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,591
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.19%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £91,363
UK median annual salary £55,000 £60,000 £54,650
% change year-on-year -8.33% +9.79% -8.92%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 5 April 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 5 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +41 83 £29,500 +1.72% 8
London -29 58 £34,000 +3.82% 6
North of England -49 46 £28,000 +3.70% 19
North West -18 29 £31,250 +11.61% 14
South West -32 24 £31,000 +3.33% 8
Midlands -68 21 £28,000 +7.69% 3
East of England -24 17 £30,000 +15.38% 7
Yorkshire -57 13 £25,500 -3.77% 4
East Midlands -71 11 £30,000 +15.38%
West Midlands -18 10 £26,000 -23.53% 3
North East -20 4 £26,000 -7.14% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 5 April 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 158 (56.43%) Microsoft 365
2 149 (53.21%) Customer Service
3 131 (46.79%) Microsoft
4 111 (39.64%) ITIL
5 109 (38.93%) Microsoft Office
6 98 (35.00%) ITSM
7 93 (33.21%) ServiceNow
8 83 (29.64%) Degree
9 80 (28.57%) Windows
10 75 (26.79%) Microsoft Certification
11 72 (25.71%) MCSE
12 71 (25.36%) Performance Metrics
13 70 (25.00%) AWS
13 70 (25.00%) AWS Certification
13 70 (25.00%) QA
14 58 (20.71%) Active Directory
15 32 (11.43%) Continuous Improvement
16 29 (10.36%) Windows 10
17 26 (9.29%) SCCM
18 25 (8.93%) Problem-Solving
19 24 (8.57%) Android
20 23 (8.21%) SLA
21 20 (7.14%) Apple iOS
22 18 (6.43%) Azure
22 18 (6.43%) Microsoft Intune
23 17 (6.07%) Customer Experience
23 17 (6.07%) Incident Management
24 16 (5.71%) Mentoring
25 14 (5.00%) SharePoint
26 12 (4.29%) VPN

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (5.00%) SharePoint
2 10 (3.57%) Microsoft Exchange
Applications
1 109 (38.93%) Microsoft Office
2 4 (1.43%) Chatbot
3 2 (0.71%) Microsoft Excel
3 2 (0.71%) Microsoft PowerPoint
Business Applications
1 2 (0.71%) Sage X3
2 1 (0.36%) Elite 3E
Cloud Services
1 158 (56.43%) Microsoft 365
2 70 (25.00%) AWS
3 18 (6.43%) Azure
4 8 (2.86%) Power Platform
4 8 (2.86%) PowerApps
5 6 (2.14%) Entra ID
5 6 (2.14%) Mimecast
6 3 (1.07%) Cloud Computing
7 1 (0.36%) SaaS
Communications & Networking
1 12 (4.29%) VPN
2 6 (2.14%) TCP/IP
3 5 (1.79%) Firewall
3 5 (1.79%) Wireless
4 4 (1.43%) 4G
4 4 (1.43%) Broadband
4 4 (1.43%) DHCP
4 4 (1.43%) DNS
5 3 (1.07%) LAN
5 3 (1.07%) WAN
6 2 (0.71%) SSL
6 2 (0.71%) WebEx
6 2 (0.71%) Wi-Fi
7 1 (0.36%) DKIM
7 1 (0.36%) DMARC
7 1 (0.36%) WLAN
Development Applications
1 3 (1.07%) JIRA
General
1 114 (40.71%) Social Skills
2 76 (27.14%) French Language
3 42 (15.00%) Swedish Language
4 22 (7.86%) Finance
5 11 (3.93%) Law
5 11 (3.93%) Legal
6 10 (3.57%) Organisational Skills
7 9 (3.21%) Retail
8 8 (2.86%) Analytical Skills
9 5 (1.79%) Documentation Skills
10 4 (1.43%) Games
10 4 (1.43%) Manufacturing
11 2 (0.71%) Inclusion and Diversity
12 1 (0.36%) Advertising
12 1 (0.36%) Back Office
12 1 (0.36%) Police
Libraries, Frameworks & Software Standards
1 4 (1.43%) EDI
Miscellaneous
1 11 (3.93%) Onboarding
2 5 (1.79%) Analytical Mindset
2 5 (1.79%) Video Conferencing
3 3 (1.07%) Self-Motivation
4 2 (0.71%) Driving Licence
4 2 (0.71%) Life Science
4 2 (0.71%) Renewable Energy
5 1 (0.36%) Data Centre
5 1 (0.36%) Enterprise Software
5 1 (0.36%) Sports Betting
Operating Systems
1 80 (28.57%) Windows
2 29 (10.36%) Windows 10
3 24 (8.57%) Android
4 20 (7.14%) Apple iOS
5 2 (0.71%) Windows Server
Processes & Methodologies
1 149 (53.21%) Customer Service
2 111 (39.64%) ITIL
3 98 (35.00%) ITSM
4 71 (25.36%) Performance Metrics
5 32 (11.43%) Continuous Improvement
6 25 (8.93%) Problem-Solving
7 17 (6.07%) Customer Experience
7 17 (6.07%) Incident Management
8 16 (5.71%) Mentoring
9 10 (3.57%) Problem Management
10 8 (2.86%) Application Packaging
10 8 (2.86%) Asset Management
10 8 (2.86%) Change Management
10 8 (2.86%) Vulnerability Management
11 7 (2.50%) Coaching
11 7 (2.50%) Knowledge Management
11 7 (2.50%) Project Management
11 7 (2.50%) User Experience
12 6 (2.14%) Process Improvement
12 6 (2.14%) Service Management
Programming Languages
1 2 (0.71%) SQL
2 1 (0.36%) PowerShell
2 1 (0.36%) R
Qualifications
1 83 (29.64%) Degree
2 75 (26.79%) Microsoft Certification
3 72 (25.71%) MCSE
4 70 (25.00%) AWS Certification
5 6 (2.14%) A+ Certification
6 5 (1.79%) Security Cleared
7 4 (1.43%) ITIL Certification
8 3 (1.07%) ITIL Foundation Certificate
9 2 (0.71%) Microsoft Certified Professional
9 2 (0.71%) MOS
10 1 (0.36%) MCDST
10 1 (0.36%) SC Cleared
Quality Assurance & Compliance
1 70 (25.00%) QA
2 23 (8.21%) SLA
3 1 (0.36%) GDPR
3 1 (0.36%) ISO/IEC 27001
System Software
1 58 (20.71%) Active Directory
Systems Management
1 26 (9.29%) SCCM
2 18 (6.43%) Microsoft Intune
3 2 (0.71%) Single Sign-On
Vendors
1 131 (46.79%) Microsoft
2 93 (33.21%) ServiceNow
3 7 (2.50%) Palo Alto
3 7 (2.50%) Qualys
4 5 (1.79%) Citrix
5 4 (1.43%) Starlink
6 3 (1.07%) Cisco
6 3 (1.07%) Sophos
7 2 (0.71%) Apple
7 2 (0.71%) IBM
7 2 (0.71%) iManage
7 2 (0.71%) Sage
7 2 (0.71%) Zscaler
8 1 (0.36%) Aderant
8 1 (0.36%) CrowdStrike
8 1 (0.36%) Intapp