Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 14 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jun 2026
Same period 2025 Same period 2024
Rank 382 453 367
Rank change year-on-year +71 -86 +61
Permanent jobs requiring a Service Desk Analyst 346 183 621
As % of all permanent jobs in England 0.42% 0.46% 0.66%
As % of the Job Titles category 0.44% 0.52% 0.70%
Number of salaries quoted 208 155 487
10th Percentile £25,250 £25,000 £21,750
25th Percentile £28,000 £26,250 £23,500
Median annual salary (50th Percentile) £30,000 £29,000 £26,000
Median % change year-on-year +3.45% +11.54% -1.89%
75th Percentile £30,375 £35,000 £30,250
90th Percentile £35,000 £42,650 £37,500
UK median annual salary £30,000 £29,000 £26,234
% change year-on-year +3.45% +10.55% -1.01%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,803 35,497 89,090
% of permanent jobs with a recognized job title 94.04% 89.90% 94.59%
Number of salaries quoted 54,705 20,597 65,984
10th Percentile £30,000 £29,000 £28,500
25th Percentile £40,000 £40,000 £38,341
Median annual salary (50th Percentile) £57,000 £57,500 £52,500
Median % change year-on-year -0.87% +9.52% -13.32%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £97,500 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 14 June 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 14 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +10 90 £28,000 +1.82% 10
North West +35 65 £30,000 +7.15% 5
South East +23 63 £28,500 -5.00% 15
South West -11 52 £30,000 +5.26% 3
East of England +9 45 £30,000 +11.11% 5
London -42 45 £33,000 -5.71% 4
Midlands -24 35 £28,000 +3.70% 4
West Midlands -2 27 £28,000 +0.90% 1
Yorkshire -41 20 £26,800 -2.55% 4
East Midlands -45 8 £29,000 +9.43% 3
North East -41 5 £26,000 +4.00% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 14 June 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 151 (43.64%) Microsoft 365
2 136 (39.31%) Microsoft
3 135 (39.02%) Customer Service
4 108 (31.21%) ITIL
5 100 (28.90%) Microsoft Office
6 87 (25.14%) ITSM
7 82 (23.70%) ServiceNow
7 82 (23.70%) Windows
8 80 (23.12%) Degree
9 63 (18.21%) AWS
10 60 (17.34%) Active Directory
10 60 (17.34%) Microsoft Certification
11 58 (16.76%) MCSE
12 57 (16.47%) Performance Metrics
13 56 (16.18%) AWS Certification
13 56 (16.18%) QA
14 46 (13.29%) Problem-Solving
15 43 (12.43%) Windows 10
16 32 (9.25%) SLA
17 27 (7.80%) SCCM
18 24 (6.94%) Microsoft Intune
19 23 (6.65%) Azure
20 22 (6.36%) Incident Management
21 21 (6.07%) Mentoring
22 20 (5.78%) Continuous Improvement
22 20 (5.78%) SharePoint
23 18 (5.20%) Service Management
24 15 (4.34%) VPN
25 14 (4.05%) Android
25 14 (4.05%) Change Management

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 20 (5.78%) SharePoint
2 14 (4.05%) Microsoft Exchange
Applications
1 100 (28.90%) Microsoft Office
2 4 (1.16%) Chatbot
2 4 (1.16%) Microsoft Excel
2 4 (1.16%) Microsoft PowerPoint
3 1 (0.29%) Acrobat
Business Applications
1 4 (1.16%) Dynamics NAV
2 2 (0.58%) Sage X3
3 1 (0.29%) Elite 3E
Cloud Services
1 151 (43.64%) Microsoft 365
2 63 (18.21%) AWS
3 23 (6.65%) Azure
4 14 (4.05%) Entra ID
5 9 (2.60%) Power Platform
5 9 (2.60%) PowerApps
6 6 (1.73%) Mimecast
7 3 (0.87%) Amazon CloudWatch
7 3 (0.87%) Cloud Computing
8 2 (0.58%) SaaS
9 1 (0.29%) Azure Sentinel
9 1 (0.29%) OneDrive
Communications & Networking
1 15 (4.34%) VPN
2 12 (3.47%) DNS
3 11 (3.18%) DHCP
3 11 (3.18%) TCP/IP
4 8 (2.31%) Broadband
5 6 (1.73%) 4G
5 6 (1.73%) Wireless
6 5 (1.45%) Firewall
6 5 (1.45%) SSL
6 5 (1.45%) Wi-Fi
7 2 (0.58%) HTTP
7 2 (0.58%) LAN
7 2 (0.58%) VoIP
7 2 (0.58%) WAN
7 2 (0.58%) WebEx
8 1 (0.29%) DKIM
8 1 (0.29%) DMARC
8 1 (0.29%) Internet
8 1 (0.29%) SMTP
8 1 (0.29%) SSH
Database & Business Intelligence
1 1 (0.29%) SQL Server
Development Applications
1 10 (2.89%) JIRA
General
1 126 (36.42%) Social Skills
2 40 (11.56%) French Language
3 23 (6.65%) Finance
4 22 (6.36%) Swedish Language
5 17 (4.91%) Retail
6 15 (4.34%) Games
7 10 (2.89%) Analytical Skills
8 9 (2.60%) Legal
9 7 (2.02%) Documentation Skills
9 7 (2.02%) Law
10 5 (1.45%) Inclusion and Diversity
11 4 (1.16%) Manufacturing
11 4 (1.16%) Organisational Skills
12 2 (0.58%) Telecoms
13 1 (0.29%) Advertising
13 1 (0.29%) Automotive
13 1 (0.29%) Marketing
Libraries, Frameworks & Software Standards
1 3 (0.87%) Elastic Stack
1 3 (0.87%) Kafka
1 3 (0.87%) REST
Miscellaneous
1 21 (6.07%) Onboarding
2 7 (2.02%) Video Conferencing
3 5 (1.45%) Analytical Mindset
4 4 (1.16%) EPoS
4 4 (1.16%) Self-Motivation
5 3 (0.87%) Driving Licence
6 2 (0.58%) Life Science
6 2 (0.58%) Renewable Energy
7 1 (0.29%) Blackberry
7 1 (0.29%) Data Centre
7 1 (0.29%) Enterprise Software
7 1 (0.29%) Linux Command Line
7 1 (0.29%) Smartphone
Operating Systems
1 82 (23.70%) Windows
2 43 (12.43%) Windows 10
3 14 (4.05%) Android
4 10 (2.89%) Apple iOS
5 7 (2.02%) Windows Server
6 1 (0.29%) Linux
6 1 (0.29%) Windows Server 2016
6 1 (0.29%) Windows Server 2019
Processes & Methodologies
1 135 (39.02%) Customer Service
2 108 (31.21%) ITIL
3 87 (25.14%) ITSM
4 57 (16.47%) Performance Metrics
5 46 (13.29%) Problem-Solving
6 22 (6.36%) Incident Management
7 21 (6.07%) Mentoring
8 20 (5.78%) Continuous Improvement
9 18 (5.20%) Service Management
10 14 (4.05%) Change Management
11 12 (3.47%) Problem Management
12 11 (3.18%) Service Delivery
12 11 (3.18%) Ticket Management
13 9 (2.60%) Application Packaging
13 9 (2.60%) Asset Management
13 9 (2.60%) Vulnerability Management
14 8 (2.31%) Customer Experience
14 8 (2.31%) Cybersecurity
14 8 (2.31%) Knowledge Management
14 8 (2.31%) Project Management
Programming Languages
1 8 (2.31%) SQL
2 4 (1.16%) PowerShell
3 1 (0.29%) R
Qualifications
1 80 (23.12%) Degree
2 60 (17.34%) Microsoft Certification
3 58 (16.76%) MCSE
4 56 (16.18%) AWS Certification
5 8 (2.31%) A+ Certification
6 6 (1.73%) Security Cleared
7 2 (0.58%) Microsoft Certified Professional
7 2 (0.58%) MOS
7 2 (0.58%) SC Cleared
8 1 (0.29%) ITIL Certification
8 1 (0.29%) MCDST
Quality Assurance & Compliance
1 56 (16.18%) QA
2 32 (9.25%) SLA
3 2 (0.58%) Data Quality
4 1 (0.29%) Accessibility
4 1 (0.29%) ISO/IEC 27001
System Software
1 60 (17.34%) Active Directory
2 1 (0.29%) Samba
Systems Management
1 27 (7.80%) SCCM
2 24 (6.94%) Microsoft Intune
3 3 (0.87%) Kibana
Vendors
1 136 (39.31%) Microsoft
2 82 (23.70%) ServiceNow
3 8 (2.31%) Palo Alto
3 8 (2.31%) Qualys
4 6 (1.73%) Starlink
5 4 (1.16%) Cisco
6 3 (0.87%) iManage
6 3 (0.87%) Sophos
7 2 (0.58%) Apple
7 2 (0.58%) Citrix
7 2 (0.58%) IBM
7 2 (0.58%) Intapp
7 2 (0.58%) Sage
7 2 (0.58%) SAP
7 2 (0.58%) Zscaler
8 1 (0.29%) Aderant
8 1 (0.29%) Adobe
8 1 (0.29%) CrowdStrike
8 1 (0.29%) Litera