Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 16 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Mar 2026
Same period 2025 Same period 2024
Rank 394 381 344
Rank change year-on-year -13 -37 +89
Permanent jobs requiring a Service Desk Analyst 277 263 582
As % of all permanent jobs in England 0.42% 0.68% 0.78%
As % of the Job Titles category 0.46% 0.75% 0.83%
Number of salaries quoted 128 200 488
10th Percentile £25,500 £23,725 £21,250
25th Percentile £27,900 £25,500 £23,284
Median annual salary (50th Percentile) £30,000 £28,125 £26,500
Median % change year-on-year +6.67% +6.13% -1.72%
75th Percentile £33,750 £33,750 £31,063
90th Percentile £37,700 £37,500 £38,750
UK median annual salary £30,000 £28,000 £27,000
% change year-on-year +7.14% +3.70% +1.89%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 60,673 34,988 70,427
% of permanent jobs with a recognized job title 91.91% 90.44% 94.44%
Number of salaries quoted 39,568 21,209 55,516
10th Percentile £30,000 £31,750 £28,501
25th Percentile £40,000 £43,750 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.84%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £92,500
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 16 March 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 16 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +57 82 £29,500 - 15
London -6 63 £35,000 +6.87% 5
North of England -57 46 £26,000 -3.70% 12
North West -23 27 £35,000 +25.34% 8
South West -45 21 £32,500 +12.07% 4
Midlands -54 20 £28,000 +7.69%
East of England -11 17 £30,000 +15.38% 8
Yorkshire -53 14 £25,500 -3.77% 3
East Midlands -69 12 £30,000 +15.38%
West Midlands -8 8 £26,000 -23.53%
North East -22 5 £26,000 -7.14% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 16 March 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 159 (57.40%) Customer Service
2 158 (57.04%) Microsoft 365
3 139 (50.18%) Microsoft
4 113 (40.79%) Microsoft Office
5 112 (40.43%) ITIL
6 100 (36.10%) ITSM
7 99 (35.74%) ServiceNow
8 84 (30.32%) Degree
9 80 (28.88%) Microsoft Certification
9 80 (28.88%) Windows
10 77 (27.80%) MCSE
11 76 (27.44%) Performance Metrics
12 75 (27.08%) AWS
12 75 (27.08%) AWS Certification
12 75 (27.08%) QA
13 61 (22.02%) Active Directory
14 33 (11.91%) Continuous Improvement
15 32 (11.55%) Windows 10
16 31 (11.19%) SCCM
17 26 (9.39%) Problem-Solving
18 25 (9.03%) Azure
19 24 (8.66%) Android
20 22 (7.94%) Mentoring
21 20 (7.22%) Apple iOS
21 20 (7.22%) Customer Experience
21 20 (7.22%) Incident Management
22 19 (6.86%) SharePoint
23 17 (6.14%) SLA
24 14 (5.05%) Microsoft Intune
25 13 (4.69%) Coaching

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 19 (6.86%) SharePoint
2 7 (2.53%) Microsoft Exchange
Applications
1 113 (40.79%) Microsoft Office
2 3 (1.08%) Chatbot
3 2 (0.72%) Microsoft Excel
3 2 (0.72%) Microsoft PowerPoint
Business Applications
1 2 (0.72%) Sage X3
2 1 (0.36%) Elite 3E
2 1 (0.36%) Remedy ITSM
Cloud Services
1 158 (57.04%) Microsoft 365
2 75 (27.08%) AWS
3 25 (9.03%) Azure
4 12 (4.33%) Mimecast
5 9 (3.25%) Cloud Computing
6 6 (2.17%) Entra ID
6 6 (2.17%) Power Platform
6 6 (2.17%) PowerApps
7 5 (1.81%) SaaS
8 1 (0.36%) Azure Monitor
8 1 (0.36%) Azure Sentinel
8 1 (0.36%) IaaS
8 1 (0.36%) PaaS
Communications & Networking
1 11 (3.97%) VPN
2 7 (2.53%) TCP/IP
3 6 (2.17%) DNS
4 5 (1.81%) DHCP
5 3 (1.08%) 4G
5 3 (1.08%) Broadband
5 3 (1.08%) Firewall
5 3 (1.08%) LAN
5 3 (1.08%) WAN
5 3 (1.08%) Wireless
6 2 (0.72%) SSL
6 2 (0.72%) WebEx
6 2 (0.72%) Wi-Fi
7 1 (0.36%) Internet
7 1 (0.36%) Skype
7 1 (0.36%) WLAN
Development Applications
1 6 (2.17%) JIRA
General
1 121 (43.68%) Social Skills
2 81 (29.24%) French Language
3 52 (18.77%) Swedish Language
4 26 (9.39%) Finance
5 10 (3.61%) Organisational Skills
6 9 (3.25%) Law
6 9 (3.25%) Legal
7 7 (2.53%) Analytical Skills
8 6 (2.17%) Documentation Skills
8 6 (2.17%) Retail
9 4 (1.44%) Manufacturing
10 2 (0.72%) Inclusion and Diversity
11 1 (0.36%) Back Office
11 1 (0.36%) Games
11 1 (0.36%) Police
11 1 (0.36%) Public Sector
Libraries, Frameworks & Software Standards
1 4 (1.44%) EDI
Miscellaneous
1 13 (4.69%) Onboarding
2 5 (1.81%) Video Conferencing
3 4 (1.44%) Self-Motivation
4 3 (1.08%) Analytical Mindset
5 2 (0.72%) Driving Licence
5 2 (0.72%) Life Science
5 2 (0.72%) Renewable Energy
6 1 (0.36%) Data Centre
6 1 (0.36%) Enterprise Software
6 1 (0.36%) Hybrid Cloud
6 1 (0.36%) Management Information System
6 1 (0.36%) Sports Betting
Operating Systems
1 80 (28.88%) Windows
2 32 (11.55%) Windows 10
3 24 (8.66%) Android
4 20 (7.22%) Apple iOS
5 1 (0.36%) Windows Server
Processes & Methodologies
1 159 (57.40%) Customer Service
2 112 (40.43%) ITIL
3 100 (36.10%) ITSM
4 76 (27.44%) Performance Metrics
5 33 (11.91%) Continuous Improvement
6 26 (9.39%) Problem-Solving
7 22 (7.94%) Mentoring
8 20 (7.22%) Customer Experience
8 20 (7.22%) Incident Management
9 13 (4.69%) Coaching
10 11 (3.97%) Agile
11 10 (3.61%) Workflow
12 9 (3.25%) Creative Thinking
13 8 (2.89%) Problem Management
14 7 (2.53%) Service Delivery
15 6 (2.17%) Asset Management
15 6 (2.17%) Change Management
15 6 (2.17%) Process Improvement
15 6 (2.17%) Service Management
15 6 (2.17%) User Experience
Programming Languages
1 2 (0.72%) SQL
2 1 (0.36%) Bicep
2 1 (0.36%) PowerShell
2 1 (0.36%) R
Qualifications
1 84 (30.32%) Degree
2 80 (28.88%) Microsoft Certification
3 77 (27.80%) MCSE
4 75 (27.08%) AWS Certification
5 6 (2.17%) Security Cleared
6 5 (1.81%) A+ Certification
7 4 (1.44%) ITIL Certification
8 3 (1.08%) ITIL Foundation Certificate
9 2 (0.72%) Microsoft Certified Professional
9 2 (0.72%) MOS
9 2 (0.72%) SC Cleared
10 1 (0.36%) Azure Certification
10 1 (0.36%) BPSS Clearance
10 1 (0.36%) DV Cleared
10 1 (0.36%) MCDST
Quality Assurance & Compliance
1 75 (27.08%) QA
2 17 (6.14%) SLA
3 1 (0.36%) GDPR
3 1 (0.36%) ISO/IEC 27001
3 1 (0.36%) Sarbanes-Oxley
System Software
1 61 (22.02%) Active Directory
2 1 (0.36%) Hyper-V
2 1 (0.36%) Virtual Machines
2 1 (0.36%) VMware Infrastructure
Systems Management
1 31 (11.19%) SCCM
2 14 (5.05%) Microsoft Intune
3 2 (0.72%) Single Sign-On
4 1 (0.36%) SCOM
4 1 (0.36%) Terraform
Vendors
1 139 (50.18%) Microsoft
2 99 (35.74%) ServiceNow
3 9 (3.25%) Sophos
4 5 (1.81%) Citrix
5 4 (1.44%) Palo Alto
5 4 (1.44%) Qualys
6 3 (1.08%) Cisco
6 3 (1.08%) Starlink
7 2 (0.72%) Apple
7 2 (0.72%) IBM
7 2 (0.72%) iManage
7 2 (0.72%) Sage
7 2 (0.72%) Zscaler
8 1 (0.36%) Aderant
8 1 (0.36%) CrowdStrike
8 1 (0.36%) Intapp
8 1 (0.36%) Remedy
8 1 (0.36%) VMware