Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 30 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 May 2026
Same period 2025 Same period 2024
Rank 386 449 367
Rank change year-on-year +63 -82 +75
Permanent jobs requiring a Service Desk Analyst 340 182 593
As % of all permanent jobs in England 0.41% 0.47% 0.68%
As % of the Job Titles category 0.44% 0.52% 0.71%
Number of salaries quoted 198 154 477
10th Percentile £25,425 £25,000 £21,750
25th Percentile £28,000 £26,000 £23,500
Median annual salary (50th Percentile) £30,000 £29,000 £26,500
Median % change year-on-year +3.45% +9.43% -
75th Percentile £30,250 £35,000 £30,250
90th Percentile £35,000 £40,000 £37,500
UK median annual salary £30,000 £29,000 £26,500
% change year-on-year +3.45% +9.43% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,699 34,696 83,000
% of permanent jobs with a recognized job title 93.44% 89.68% 94.64%
Number of salaries quoted 52,970 19,964 62,604
10th Percentile £30,000 £29,750 £28,500
25th Percentile £40,000 £40,615 £38,000
Median annual salary (50th Percentile) £55,500 £57,500 £52,500
Median % change year-on-year -3.48% +9.52% -13.65%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 30 May 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 30 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England -7 84 £28,000 +1.82% 15
South East +36 69 £29,500 -1.26% 9
North West +42 62 £30,000 +6.58% 5
South West -17 48 £30,000 +4.35% 6
London -53 48 £33,000 -5.71% 7
East of England +9 39 £30,000 +11.11% 8
Midlands -42 34 £29,000 +9.43% 4
West Midlands -17 26 £28,000 -9.68% 3
Yorkshire -43 17 £26,000 -5.45% 9
East Midlands -44 8 £30,000 +15.38% 1
North East -40 5 £26,000 -3.70% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 30 May 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 155 (45.59%) Microsoft 365
2 135 (39.71%) Microsoft
3 133 (39.12%) Customer Service
4 104 (30.59%) ITIL
5 97 (28.53%) Microsoft Office
6 86 (25.29%) ITSM
7 85 (25.00%) Windows
8 82 (24.12%) ServiceNow
9 77 (22.65%) Degree
10 62 (18.24%) AWS
11 60 (17.65%) Microsoft Certification
12 58 (17.06%) Active Directory
12 58 (17.06%) MCSE
13 57 (16.76%) Performance Metrics
14 56 (16.47%) AWS Certification
14 56 (16.47%) QA
15 41 (12.06%) Windows 10
16 39 (11.47%) Problem-Solving
17 30 (8.82%) SLA
18 27 (7.94%) SCCM
19 26 (7.65%) Continuous Improvement
20 23 (6.76%) Azure
20 23 (6.76%) Microsoft Intune
21 21 (6.18%) Incident Management
21 21 (6.18%) Mentoring
22 20 (5.88%) Android
23 19 (5.59%) SharePoint
24 17 (5.00%) Apple iOS
24 17 (5.00%) Service Management
25 15 (4.41%) Customer Experience

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 19 (5.59%) SharePoint
2 12 (3.53%) Microsoft Exchange
Applications
1 97 (28.53%) Microsoft Office
2 4 (1.18%) Chatbot
3 3 (0.88%) Microsoft Excel
3 3 (0.88%) Microsoft PowerPoint
4 1 (0.29%) Acrobat
Business Applications
1 3 (0.88%) Dynamics NAV
2 2 (0.59%) Sage X3
3 1 (0.29%) Elite 3E
Cloud Services
1 155 (45.59%) Microsoft 365
2 62 (18.24%) AWS
3 23 (6.76%) Azure
4 13 (3.82%) Entra ID
5 9 (2.65%) Power Platform
5 9 (2.65%) PowerApps
6 6 (1.76%) Mimecast
7 3 (0.88%) Amazon CloudWatch
7 3 (0.88%) Cloud Computing
8 2 (0.59%) SaaS
9 1 (0.29%) Azure Sentinel
9 1 (0.29%) OneDrive
Communications & Networking
1 11 (3.24%) VPN
2 9 (2.65%) DHCP
2 9 (2.65%) DNS
2 9 (2.65%) TCP/IP
3 7 (2.06%) Broadband
4 5 (1.47%) 4G
4 5 (1.47%) Firewall
4 5 (1.47%) Wireless
5 3 (0.88%) Wi-Fi
6 2 (0.59%) SSL
6 2 (0.59%) VoIP
6 2 (0.59%) WebEx
7 1 (0.29%) DKIM
7 1 (0.29%) DMARC
7 1 (0.29%) Internet
7 1 (0.29%) LAN
7 1 (0.29%) WAN
Database & Business Intelligence
1 1 (0.29%) SQL Server
Development Applications
1 10 (2.94%) JIRA
General
1 119 (35.00%) Social Skills
2 45 (13.24%) French Language
3 23 (6.76%) Finance
4 17 (5.00%) Retail
4 17 (5.00%) Swedish Language
5 13 (3.82%) Games
6 9 (2.65%) Legal
7 8 (2.35%) Analytical Skills
7 8 (2.35%) Law
8 7 (2.06%) Documentation Skills
9 6 (1.76%) Inclusion and Diversity
10 5 (1.47%) Organisational Skills
11 4 (1.18%) Manufacturing
12 2 (0.59%) Telecoms
13 1 (0.29%) Advertising
13 1 (0.29%) Automotive
13 1 (0.29%) Marketing
13 1 (0.29%) Police
Libraries, Frameworks & Software Standards
1 3 (0.88%) Elastic Stack
1 3 (0.88%) Kafka
1 3 (0.88%) REST
2 2 (0.59%) EDI
Miscellaneous
1 21 (6.18%) Onboarding
2 5 (1.47%) Analytical Mindset
2 5 (1.47%) Video Conferencing
3 3 (0.88%) EPoS
4 2 (0.59%) Life Science
4 2 (0.59%) Renewable Energy
4 2 (0.59%) Self-Motivation
5 1 (0.29%) Blackberry
5 1 (0.29%) Data Centre
5 1 (0.29%) Driving Licence
5 1 (0.29%) Enterprise Software
5 1 (0.29%) Smartphone
Operating Systems
1 85 (25.00%) Windows
2 41 (12.06%) Windows 10
3 20 (5.88%) Android
4 17 (5.00%) Apple iOS
5 5 (1.47%) Windows Server
6 1 (0.29%) Windows Server 2016
6 1 (0.29%) Windows Server 2019
Processes & Methodologies
1 133 (39.12%) Customer Service
2 104 (30.59%) ITIL
3 86 (25.29%) ITSM
4 57 (16.76%) Performance Metrics
5 39 (11.47%) Problem-Solving
6 26 (7.65%) Continuous Improvement
7 21 (6.18%) Incident Management
7 21 (6.18%) Mentoring
8 17 (5.00%) Service Management
9 15 (4.41%) Customer Experience
10 14 (4.12%) Change Management
11 12 (3.53%) Problem Management
12 11 (3.24%) Ticket Management
13 9 (2.65%) Application Packaging
13 9 (2.65%) Asset Management
13 9 (2.65%) Vulnerability Management
14 8 (2.35%) Knowledge Management
14 8 (2.35%) Project Management
15 7 (2.06%) Service Delivery
15 7 (2.06%) Workflow
Programming Languages
1 7 (2.06%) SQL
2 4 (1.18%) PowerShell
3 1 (0.29%) R
Qualifications
1 77 (22.65%) Degree
2 60 (17.65%) Microsoft Certification
3 58 (17.06%) MCSE
4 56 (16.47%) AWS Certification
5 7 (2.06%) A+ Certification
6 6 (1.76%) Security Cleared
7 3 (0.88%) ITIL Certification
8 2 (0.59%) ITIL Foundation Certificate
8 2 (0.59%) Microsoft Certified Professional
8 2 (0.59%) MOS
8 2 (0.59%) SC Cleared
9 1 (0.29%) MCDST
Quality Assurance & Compliance
1 56 (16.47%) QA
2 30 (8.82%) SLA
3 2 (0.59%) Data Quality
4 1 (0.29%) Accessibility
4 1 (0.29%) ISO/IEC 27001
System Software
1 58 (17.06%) Active Directory
Systems Management
1 27 (7.94%) SCCM
2 23 (6.76%) Microsoft Intune
3 3 (0.88%) Kibana
Vendors
1 135 (39.71%) Microsoft
2 82 (24.12%) ServiceNow
3 8 (2.35%) Palo Alto
3 8 (2.35%) Qualys
4 5 (1.47%) Starlink
5 4 (1.18%) Cisco
6 3 (0.88%) iManage
6 3 (0.88%) Sophos
7 2 (0.59%) Apple
7 2 (0.59%) Citrix
7 2 (0.59%) IBM
7 2 (0.59%) Intapp
7 2 (0.59%) Sage
7 2 (0.59%) Zscaler
8 1 (0.29%) Aderant
8 1 (0.29%) Adobe
8 1 (0.29%) CrowdStrike