Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 24 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Jul 2026
Same period 2025 Same period 2024
Rank 401 467 397
Rank change year-on-year +66 -70 +14
Permanent jobs requiring a Service Desk Analyst 372 182 481
As % of all permanent jobs in England 0.42% 0.42% 0.60%
As % of the Job Titles category 0.44% 0.46% 0.64%
Number of salaries quoted 231 150 368
10th Percentile £25,125 £25,000 £22,000
25th Percentile £27,250 £26,250 £23,500
Median annual salary (50th Percentile) £30,000 £29,000 £26,000
Median % change year-on-year +3.45% +11.54% -3.70%
75th Percentile £30,875 £35,000 £30,371
90th Percentile £35,000 £42,625 £36,150
UK median annual salary £30,000 £29,250 £26,500
% change year-on-year +2.56% +10.38% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 84,123 39,251 75,359
% of permanent jobs with a recognized job title 94.40% 90.71% 94.62%
Number of salaries quoted 59,120 23,732 53,784
10th Percentile £30,000 £28,750 £29,750
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,578 £75,000 £71,650
90th Percentile £97,500 £97,500 £91,250
UK median annual salary £55,000 £55,000 £54,389
% change year-on-year - +1.12% -9.35%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 24 July 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 24 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +28 113 £28,000 +1.82% 23
North West +48 75 £30,000 +7.15% 16
South West -7 67 £30,000 +5.26% 3
East of England +23 52 £30,000 +11.11% 7
South East +10 52 £28,250 -5.83% 6
Midlands -20 41 £29,000 +7.41% 6
West Midlands -5 34 £29,000 +16.00% 1
London -54 34 £33,000 -5.71% 1
Yorkshire -23 30 £27,600 +0.36% 7
North East -42 8 £26,000 +4.00% 2
East Midlands -40 7 £29,000 +7.41% 5
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 24 July 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 162 (43.55%) Microsoft 365
2 157 (42.20%) Microsoft
3 155 (41.67%) Customer Service
4 131 (35.22%) ITIL
5 117 (31.45%) Microsoft Office
6 101 (27.15%) ITSM
7 97 (26.08%) Degree
8 94 (25.27%) ServiceNow
9 81 (21.77%) AWS
10 79 (21.24%) Windows
11 74 (19.89%) QA
12 73 (19.62%) Microsoft Certification
13 72 (19.35%) AWS Certification
13 72 (19.35%) MCSE
13 72 (19.35%) Performance Metrics
14 61 (16.40%) Active Directory
15 55 (14.78%) Problem-Solving
16 38 (10.22%) Windows 10
17 31 (8.33%) SLA
18 24 (6.45%) Azure
19 23 (6.18%) Incident Management
19 23 (6.18%) Microsoft Intune
19 23 (6.18%) Service Management
20 22 (5.91%) Mentoring
20 22 (5.91%) SCCM
21 20 (5.38%) Service Delivery
22 18 (4.84%) Change Management
23 17 (4.57%) Continuous Improvement
23 17 (4.57%) Entra ID
23 17 (4.57%) VPN

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 16 (4.30%) SharePoint
2 15 (4.03%) Microsoft Exchange
Applications
1 117 (31.45%) Microsoft Office
2 7 (1.88%) Microsoft Excel
3 4 (1.08%) Chatbot
4 3 (0.81%) Microsoft PowerPoint
5 1 (0.27%) Acrobat
Business Applications
1 6 (1.61%) Dynamics NAV
2 2 (0.54%) Carpe Diem
2 2 (0.54%) Elite 3E
3 1 (0.27%) Remedy ITSM
Cloud Services
1 162 (43.55%) Microsoft 365
2 81 (21.77%) AWS
3 24 (6.45%) Azure
4 17 (4.57%) Entra ID
5 9 (2.42%) Power Platform
5 9 (2.42%) PowerApps
6 5 (1.34%) SaaS
7 3 (0.81%) Amazon CloudWatch
7 3 (0.81%) Cloud Computing
7 3 (0.81%) Mimecast
8 1 (0.27%) Azure Sentinel
8 1 (0.27%) OneDrive
Communications & Networking
1 17 (4.57%) VPN
2 15 (4.03%) DNS
3 13 (3.49%) DHCP
4 11 (2.96%) TCP/IP
5 7 (1.88%) Broadband
5 7 (1.88%) SSL
5 7 (1.88%) Wireless
6 5 (1.34%) 4G
6 5 (1.34%) LAN
6 5 (1.34%) Wi-Fi
7 3 (0.81%) Firewall
7 3 (0.81%) HTTP
7 3 (0.81%) WAN
8 2 (0.54%) SMTP
8 2 (0.54%) SSH
8 2 (0.54%) VoIP
8 2 (0.54%) WebEx
9 1 (0.27%) DKIM
9 1 (0.27%) DMARC
9 1 (0.27%) Internet
Database & Business Intelligence
1 2 (0.54%) SQL Server
Development Applications
1 15 (4.03%) JIRA
General
1 150 (40.32%) Social Skills
2 51 (13.71%) Swedish Language
3 27 (7.26%) French Language
4 23 (6.18%) Finance
5 22 (5.91%) Retail
6 19 (5.11%) Games
7 10 (2.69%) Organisational Skills
8 9 (2.42%) Analytical Skills
8 9 (2.42%) Law
9 8 (2.15%) Legal
10 7 (1.88%) Documentation Skills
11 5 (1.34%) Inclusion and Diversity
12 3 (0.81%) Automotive
13 2 (0.54%) Aerospace
13 2 (0.54%) Manufacturing
13 2 (0.54%) Telecoms
14 1 (0.27%) Advertising
14 1 (0.27%) German Language
14 1 (0.27%) Italian Language
14 1 (0.27%) Portuguese Language
Libraries, Frameworks & Software Standards
1 3 (0.81%) Elastic Stack
1 3 (0.81%) Kafka
1 3 (0.81%) REST
Miscellaneous
1 23 (6.18%) Onboarding
2 6 (1.61%) EPoS
3 5 (1.34%) Video Conferencing
4 4 (1.08%) Driving Licence
4 4 (1.08%) Self-Motivation
5 3 (0.81%) Analytical Mindset
6 2 (0.54%) Linux Command Line
7 1 (0.27%) Blackberry
7 1 (0.27%) Data Centre
7 1 (0.27%) Smartphone
Operating Systems
1 79 (21.24%) Windows
2 38 (10.22%) Windows 10
3 12 (3.23%) Android
4 9 (2.42%) Apple iOS
4 9 (2.42%) Windows Server
5 2 (0.54%) Linux
6 1 (0.27%) Mac OS
6 1 (0.27%) Windows Server 2016
6 1 (0.27%) Windows Server 2019
Processes & Methodologies
1 155 (41.67%) Customer Service
2 131 (35.22%) ITIL
3 101 (27.15%) ITSM
4 72 (19.35%) Performance Metrics
5 55 (14.78%) Problem-Solving
6 23 (6.18%) Incident Management
6 23 (6.18%) Service Management
7 22 (5.91%) Mentoring
8 20 (5.38%) Service Delivery
9 18 (4.84%) Change Management
10 17 (4.57%) Continuous Improvement
11 15 (4.03%) Customer Experience
12 13 (3.49%) Problem Management
13 11 (2.96%) Collaborative Working
14 9 (2.42%) Application Packaging
14 9 (2.42%) Asset Management
14 9 (2.42%) Ticket Management
14 9 (2.42%) Vulnerability Management
15 8 (2.15%) Knowledge Management
15 8 (2.15%) Project Management
Programming Languages
1 8 (2.15%) SQL
2 4 (1.08%) JavaScript
2 4 (1.08%) PowerShell
Qualifications
1 97 (26.08%) Degree
2 73 (19.62%) Microsoft Certification
3 72 (19.35%) AWS Certification
3 72 (19.35%) MCSE
4 8 (2.15%) Security Cleared
5 6 (1.61%) A+ Certification
6 4 (1.08%) SC Cleared
7 2 (0.54%) DV Cleared
8 1 (0.27%) ITIL Certification
Quality Assurance & Compliance
1 74 (19.89%) QA
2 31 (8.33%) SLA
3 2 (0.54%) Data Quality
4 1 (0.27%) Accessibility
System Software
1 61 (16.40%) Active Directory
2 2 (0.54%) Samba
Systems Management
1 23 (6.18%) Microsoft Intune
2 22 (5.91%) SCCM
3 3 (0.81%) Kibana
4 1 (0.27%) Jamf Pro
Vendors
1 157 (42.20%) Microsoft
2 94 (25.27%) ServiceNow
3 8 (2.15%) Palo Alto
3 8 (2.15%) Qualys
4 5 (1.34%) Starlink
5 4 (1.08%) Cisco
6 3 (0.81%) iManage
6 3 (0.81%) Intapp
6 3 (0.81%) Litera
6 3 (0.81%) SAP
6 3 (0.81%) Sophos
7 2 (0.54%) Apple
7 2 (0.54%) Citrix
7 2 (0.54%) DocuSign
7 2 (0.54%) HighQ
7 2 (0.54%) IBM
8 1 (0.27%) Adobe
8 1 (0.27%) Remedy