Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 8 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Jun 2026
Same period 2025 Same period 2024
Rank 382 457 361
Rank change year-on-year +75 -96 +71
Permanent jobs requiring a Service Desk Analyst 346 186 610
As % of all permanent jobs in England 0.42% 0.47% 0.66%
As % of the Job Titles category 0.45% 0.52% 0.70%
Number of salaries quoted 204 158 483
10th Percentile £25,325 £25,000 £21,750
25th Percentile £28,000 £26,063 £23,500
Median annual salary (50th Percentile) £30,000 £29,000 £26,468
Median % change year-on-year +3.45% +9.57% -0.12%
75th Percentile £30,375 £35,000 £30,250
90th Percentile £35,000 £40,300 £37,500
UK median annual salary £30,000 £29,000 £26,500
% change year-on-year +3.45% +9.43% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 77,479 35,491 87,063
% of permanent jobs with a recognized job title 93.91% 89.92% 94.76%
Number of salaries quoted 53,666 20,523 64,895
10th Percentile £30,000 £29,250 £28,500
25th Percentile £40,000 £40,000 £38,250
Median annual salary (50th Percentile) £56,000 £57,500 £52,500
Median % change year-on-year -2.61% +9.52% -12.86%
75th Percentile £75,000 £77,500 £70,250
90th Percentile £96,250 £100,000 £90,000
UK median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -12.50%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 8 June 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 8 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +8 86 £28,000 +1.82% 19
South East +24 69 £29,500 -1.67% 18
North West +42 63 £30,000 +6.58% 10
South West -16 50 £30,000 +5.26% 8
London -35 46 £33,500 -4.29% 8
East of England +1 44 £30,000 +11.11% 8
Midlands -41 33 £28,500 +5.56% 5
West Midlands -16 26 £28,000 - 3
Yorkshire -33 18 £26,800 -2.55% 8
East Midlands -55 7 £29,500 +13.46% 2
North East -39 5 £26,000 +4.00% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 8 June 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 155 (44.80%) Microsoft 365
2 133 (38.44%) Customer Service
2 133 (38.44%) Microsoft
3 103 (29.77%) ITIL
4 97 (28.03%) Microsoft Office
5 85 (24.57%) ITSM
5 85 (24.57%) Windows
6 82 (23.70%) ServiceNow
7 79 (22.83%) Degree
8 62 (17.92%) AWS
9 60 (17.34%) Microsoft Certification
10 58 (16.76%) MCSE
11 57 (16.47%) Performance Metrics
12 56 (16.18%) AWS Certification
12 56 (16.18%) QA
13 55 (15.90%) Active Directory
14 42 (12.14%) Windows 10
15 39 (11.27%) Problem-Solving
16 30 (8.67%) SLA
17 27 (7.80%) SCCM
18 26 (7.51%) Continuous Improvement
19 23 (6.65%) Azure
19 23 (6.65%) Microsoft Intune
20 21 (6.07%) Android
20 21 (6.07%) Incident Management
20 21 (6.07%) Mentoring
21 19 (5.49%) SharePoint
22 17 (4.91%) Apple iOS
22 17 (4.91%) Service Management
23 15 (4.34%) Customer Experience

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 19 (5.49%) SharePoint
2 12 (3.47%) Microsoft Exchange
Applications
1 97 (28.03%) Microsoft Office
2 4 (1.16%) Chatbot
3 3 (0.87%) Microsoft Excel
3 3 (0.87%) Microsoft PowerPoint
4 1 (0.29%) Acrobat
Business Applications
1 3 (0.87%) Dynamics NAV
2 2 (0.58%) Sage X3
3 1 (0.29%) Elite 3E
Cloud Services
1 155 (44.80%) Microsoft 365
2 62 (17.92%) AWS
3 23 (6.65%) Azure
4 13 (3.76%) Entra ID
5 9 (2.60%) Power Platform
5 9 (2.60%) PowerApps
6 6 (1.73%) Mimecast
7 3 (0.87%) Amazon CloudWatch
7 3 (0.87%) Cloud Computing
8 2 (0.58%) SaaS
9 1 (0.29%) Azure Sentinel
9 1 (0.29%) OneDrive
Communications & Networking
1 11 (3.18%) VPN
2 9 (2.60%) DHCP
2 9 (2.60%) DNS
2 9 (2.60%) TCP/IP
3 8 (2.31%) Broadband
4 6 (1.73%) 4G
5 5 (1.45%) Firewall
5 5 (1.45%) Wireless
6 3 (0.87%) Wi-Fi
7 2 (0.58%) SSL
7 2 (0.58%) VoIP
7 2 (0.58%) WebEx
8 1 (0.29%) DKIM
8 1 (0.29%) DMARC
8 1 (0.29%) Internet
Database & Business Intelligence
1 1 (0.29%) SQL Server
Development Applications
1 10 (2.89%) JIRA
General
1 117 (33.82%) Social Skills
2 45 (13.01%) French Language
3 23 (6.65%) Finance
4 17 (4.91%) Swedish Language
5 15 (4.34%) Retail
6 13 (3.76%) Games
7 9 (2.60%) Legal
8 8 (2.31%) Analytical Skills
9 7 (2.02%) Documentation Skills
9 7 (2.02%) Law
10 5 (1.45%) Inclusion and Diversity
11 4 (1.16%) Manufacturing
11 4 (1.16%) Organisational Skills
12 2 (0.58%) Telecoms
13 1 (0.29%) Advertising
13 1 (0.29%) Automotive
13 1 (0.29%) Marketing
Libraries, Frameworks & Software Standards
1 3 (0.87%) Elastic Stack
1 3 (0.87%) Kafka
1 3 (0.87%) REST
Miscellaneous
1 21 (6.07%) Onboarding
2 5 (1.45%) Analytical Mindset
2 5 (1.45%) Video Conferencing
3 3 (0.87%) EPoS
4 2 (0.58%) Life Science
4 2 (0.58%) Renewable Energy
5 1 (0.29%) Blackberry
5 1 (0.29%) Data Centre
5 1 (0.29%) Driving Licence
5 1 (0.29%) Enterprise Software
5 1 (0.29%) Self-Motivation
5 1 (0.29%) Smartphone
Operating Systems
1 85 (24.57%) Windows
2 42 (12.14%) Windows 10
3 21 (6.07%) Android
4 17 (4.91%) Apple iOS
5 5 (1.45%) Windows Server
6 1 (0.29%) Windows Server 2016
6 1 (0.29%) Windows Server 2019
Processes & Methodologies
1 133 (38.44%) Customer Service
2 103 (29.77%) ITIL
3 85 (24.57%) ITSM
4 57 (16.47%) Performance Metrics
5 39 (11.27%) Problem-Solving
6 26 (7.51%) Continuous Improvement
7 21 (6.07%) Incident Management
7 21 (6.07%) Mentoring
8 17 (4.91%) Service Management
9 15 (4.34%) Customer Experience
10 14 (4.05%) Change Management
11 12 (3.47%) Problem Management
12 11 (3.18%) Ticket Management
13 10 (2.89%) Service Delivery
14 9 (2.60%) Application Packaging
14 9 (2.60%) Asset Management
14 9 (2.60%) Vulnerability Management
15 8 (2.31%) Knowledge Management
15 8 (2.31%) Project Management
16 7 (2.02%) Workflow
Programming Languages
1 7 (2.02%) SQL
2 4 (1.16%) PowerShell
3 1 (0.29%) R
Qualifications
1 79 (22.83%) Degree
2 60 (17.34%) Microsoft Certification
3 58 (16.76%) MCSE
4 56 (16.18%) AWS Certification
5 8 (2.31%) A+ Certification
6 6 (1.73%) Security Cleared
7 2 (0.58%) ITIL Certification
7 2 (0.58%) Microsoft Certified Professional
7 2 (0.58%) MOS
7 2 (0.58%) SC Cleared
8 1 (0.29%) ITIL Foundation Certificate
8 1 (0.29%) MCDST
Quality Assurance & Compliance
1 56 (16.18%) QA
2 30 (8.67%) SLA
3 2 (0.58%) Data Quality
4 1 (0.29%) Accessibility
4 1 (0.29%) ISO/IEC 27001
System Software
1 55 (15.90%) Active Directory
Systems Management
1 27 (7.80%) SCCM
2 23 (6.65%) Microsoft Intune
3 3 (0.87%) Kibana
Vendors
1 133 (38.44%) Microsoft
2 82 (23.70%) ServiceNow
3 8 (2.31%) Palo Alto
3 8 (2.31%) Qualys
4 6 (1.73%) Starlink
5 4 (1.16%) Cisco
6 3 (0.87%) iManage
6 3 (0.87%) Sophos
7 2 (0.58%) Apple
7 2 (0.58%) Citrix
7 2 (0.58%) IBM
7 2 (0.58%) Intapp
7 2 (0.58%) Sage
7 2 (0.58%) Zscaler
8 1 (0.29%) Aderant
8 1 (0.29%) Adobe
8 1 (0.29%) CrowdStrike