Service Desk Analyst Job Trends in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £30,000 per year, according to job vacancies posted during the 6 months leading to 3 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Mar 2026
Same period 2025 Same period 2024
Rank 372 360 353
Rank change year-on-year -12 -7 +65
Permanent jobs requiring a Service Desk Analyst 299 315 527
As % of all permanent jobs in England 0.48% 0.77% 0.76%
As % of the Job Titles category 0.52% 0.84% 0.80%
Number of salaries quoted 118 189 448
10th Percentile £25,250 £23,700 £21,254
25th Percentile £27,700 £25,500 £23,500
Median annual salary (50th Percentile) £30,000 £28,250 £26,500
Median % change year-on-year +6.19% +6.60% -1.85%
75th Percentile £33,750 £33,750 £31,000
90th Percentile £37,700 £38,750 £38,825
UK median annual salary £30,000 £28,000 £26,945
% change year-on-year +7.14% +3.92% -0.20%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 57,125 37,282 65,883
% of permanent jobs with a recognized job title 91.57% 90.98% 94.52%
Number of salaries quoted 36,979 20,645 52,340
10th Percentile £29,750 £32,500 £28,750
25th Percentile £38,750 £45,000 £39,268
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.84%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £93,750
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.33%

Service Desk Analyst
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in England.

Service Desk Analyst job vacancy trend in England

Service Desk Analyst
Salary Trend in England

Salary distribution trend for Service Desk Analyst job vacancies in England.

Salary distribution trend for Service Desk Analyst job vacancies in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 3 March 2026.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 3 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +59 92 £29,500 +1.72% 18
London +22 72 £34,000 +3.82% 7
North of England -65 41 £26,800 +0.19% 15
North West -9 25 £32,500 +16.07% 11
Midlands -50 22 £28,000 +7.69% 8
South West -64 19 £32,500 +8.33% 3
East of England -3 16 £30,000 +15.38% 4
East Midlands -53 14 £30,000 +15.38% 6
Yorkshire -55 14 £25,500 -3.77% 2
West Midlands +10 8 £26,000 -23.53% 2
North East -16 2 £26,000 -3.70% 2
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 3 March 2026, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 190 (63.55%) Microsoft 365
2 177 (59.20%) Customer Service
3 169 (56.52%) Microsoft
4 148 (49.50%) Microsoft Office
5 145 (48.49%) ITIL
6 133 (44.48%) ITSM
7 129 (43.14%) ServiceNow
8 111 (37.12%) Microsoft Certification
9 108 (36.12%) MCSE
10 106 (35.45%) AWS
10 106 (35.45%) AWS Certification
11 102 (34.11%) Degree
12 95 (31.77%) Performance Metrics
13 94 (31.44%) QA
14 85 (28.43%) Windows
15 62 (20.74%) Active Directory
16 35 (11.71%) Windows 10
17 34 (11.37%) Continuous Improvement
18 33 (11.04%) Mentoring
19 32 (10.70%) SCCM
20 27 (9.03%) Azure
21 26 (8.70%) Problem-Solving
22 23 (7.69%) Android
23 21 (7.02%) SLA
24 20 (6.69%) Customer Experience
24 20 (6.69%) Incident Management
25 19 (6.35%) Apple iOS
25 19 (6.35%) SharePoint
26 16 (5.35%) A+ Certification
27 13 (4.35%) Coaching

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 19 (6.35%) SharePoint
2 6 (2.01%) Microsoft Exchange
Applications
1 148 (49.50%) Microsoft Office
2 2 (0.67%) Chatbot
2 2 (0.67%) Microsoft Excel
2 2 (0.67%) Microsoft PowerPoint
Business Applications
1 2 (0.67%) Sage X3
2 1 (0.33%) Elite 3E
2 1 (0.33%) Remedy ITSM
Cloud Services
1 190 (63.55%) Microsoft 365
2 106 (35.45%) AWS
3 27 (9.03%) Azure
4 12 (4.01%) Mimecast
5 9 (3.01%) Cloud Computing
6 6 (2.01%) Entra ID
6 6 (2.01%) Power Platform
6 6 (2.01%) PowerApps
7 5 (1.67%) SaaS
8 1 (0.33%) Azure Monitor
8 1 (0.33%) Azure Sentinel
8 1 (0.33%) IaaS
8 1 (0.33%) PaaS
Communications & Networking
1 12 (4.01%) Remote Desktop
2 11 (3.68%) VPN
3 8 (2.68%) TCP/IP
4 5 (1.67%) DNS
5 4 (1.34%) Broadband
5 4 (1.34%) DHCP
5 4 (1.34%) Internet
6 3 (1.00%) 4G
6 3 (1.00%) Firewall
6 3 (1.00%) LAN
6 3 (1.00%) WAN
6 3 (1.00%) Wireless
7 2 (0.67%) WebEx
7 2 (0.67%) Wi-Fi
8 1 (0.33%) Skype
8 1 (0.33%) SSL
8 1 (0.33%) WLAN
Development Applications
1 5 (1.67%) JIRA
General
1 152 (50.84%) Social Skills
2 112 (37.46%) French Language
3 85 (28.43%) Swedish Language
4 24 (8.03%) Finance
5 10 (3.34%) Law
5 10 (3.34%) Organisational Skills
6 9 (3.01%) Legal
7 7 (2.34%) Documentation Skills
8 6 (2.01%) Analytical Skills
9 5 (1.67%) Retail
10 3 (1.00%) Back Office
10 3 (1.00%) Manufacturing
11 2 (0.67%) Inclusion and Diversity
12 1 (0.33%) Games
12 1 (0.33%) Local Government
12 1 (0.33%) Police
12 1 (0.33%) Public Sector
Libraries, Frameworks & Software Standards
1 4 (1.34%) EDI
Miscellaneous
1 12 (4.01%) Onboarding
2 4 (1.34%) Driving Licence
2 4 (1.34%) Self-Motivation
2 4 (1.34%) Video Conferencing
3 3 (1.00%) Analytical Mindset
4 2 (0.67%) Life Science
4 2 (0.67%) Management Information System
4 2 (0.67%) Renewable Energy
5 1 (0.33%) Data Centre
5 1 (0.33%) Enterprise Software
5 1 (0.33%) Hybrid Cloud
5 1 (0.33%) Sports Betting
Operating Systems
1 85 (28.43%) Windows
2 35 (11.71%) Windows 10
3 23 (7.69%) Android
4 19 (6.35%) Apple iOS
5 1 (0.33%) Windows Server
Processes & Methodologies
1 177 (59.20%) Customer Service
2 145 (48.49%) ITIL
3 133 (44.48%) ITSM
4 95 (31.77%) Performance Metrics
5 34 (11.37%) Continuous Improvement
6 33 (11.04%) Mentoring
7 26 (8.70%) Problem-Solving
8 20 (6.69%) Customer Experience
8 20 (6.69%) Incident Management
9 13 (4.35%) Coaching
10 12 (4.01%) Business Continuity
11 11 (3.68%) Agile
12 10 (3.34%) Workflow
13 9 (3.01%) Creative Thinking
13 9 (3.01%) Problem Management
14 8 (2.68%) Service Management
15 7 (2.34%) Service Delivery
16 6 (2.01%) Asset Management
16 6 (2.01%) Change Management
16 6 (2.01%) Process Improvement
Programming Languages
1 1 (0.33%) Bicep
1 1 (0.33%) PowerShell
1 1 (0.33%) R
1 1 (0.33%) SQL
Qualifications
1 111 (37.12%) Microsoft Certification
2 108 (36.12%) MCSE
3 106 (35.45%) AWS Certification
4 102 (34.11%) Degree
5 16 (5.35%) A+ Certification
6 6 (2.01%) Security Cleared
7 3 (1.00%) ITIL Certification
7 3 (1.00%) ITIL Foundation Certificate
8 2 (0.67%) Microsoft Certified Professional
8 2 (0.67%) MOS
8 2 (0.67%) SC Cleared
9 1 (0.33%) Azure Certification
9 1 (0.33%) BPSS Clearance
9 1 (0.33%) DV Cleared
9 1 (0.33%) MCDST
Quality Assurance & Compliance
1 94 (31.44%) QA
2 21 (7.02%) SLA
3 2 (0.67%) Sarbanes-Oxley
4 1 (0.33%) GDPR
4 1 (0.33%) ISO/IEC 27001
System Software
1 62 (20.74%) Active Directory
2 13 (4.35%) VMware Infrastructure
3 1 (0.33%) Hyper-V
3 1 (0.33%) Virtual Machines
Systems Management
1 32 (10.70%) SCCM
2 13 (4.35%) Microsoft Intune
3 2 (0.67%) Single Sign-On
4 1 (0.33%) SCOM
4 1 (0.33%) Terraform
Vendors
1 169 (56.52%) Microsoft
2 129 (43.14%) ServiceNow
3 13 (4.35%) VMware
4 9 (3.01%) Sophos
5 5 (1.67%) Citrix
6 3 (1.00%) Palo Alto
6 3 (1.00%) Qualys
6 3 (1.00%) Starlink
7 2 (0.67%) Apple
7 2 (0.67%) Cisco
7 2 (0.67%) iManage
7 2 (0.67%) Sage
7 2 (0.67%) Zscaler
8 1 (0.33%) Aderant
8 1 (0.33%) CrowdStrike
8 1 (0.33%) IBM
8 1 (0.33%) Intapp
8 1 (0.33%) Remedy